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Chase Bank

3.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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8 years ago

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Ask the Community - Chase Bank

BOM Bank

BOM Bank

(2 reviews)

I am deeply disappointed by my recent experience with BOM Bank regarding the closure of my safe…read moredeposit box. When I closed both my account and safe deposit box, I returned the only key I was ever issued. At the time, everything appeared fully resolved with both the tellers and the manager. The following day, I received a message asking me to return to pick up my refund check for the box. However, upon returning after a very long workday and a graduation event, I was unexpectedly told that I owed $100 for a "second key" that I never received. This was upsetting, confusing, and handled in a way that felt dismissive and accusatory rather than professional or customer-focused because: * I was a loyal customer for years. * I returned the only key I was given. * The closure initially appeared resolved positively. * Then the later interaction left me feeling disrespected, wrongly accused and dismissed. I understand that banks have policies, but customers should not be held financially responsible for items they were never given, especially after an account closure was seemingly finalized without issue. Unfortunately, this experience left me with a very negative impression during what should have been a simple closing process.

Finally a Bank that knows my name. Im dealt with as an individual and know how to get personal…read morehelp if I have an issue or need additional supervision. So much better than the Press One deal! Thank you BOM! and thank you Fern Branch for being so willing to help the community!

Chase Bank - banks - Updated June 2026

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