I'm writing this review based on their friendliness. I was in their area of town business. I'm in…read moreconstruction and the job site I was at did not have a porta potty. So I'm driving back to the main road headed to the gas station when I spot this pink. I go inside and they kindly let me use the restroom. They saved me from a potentially embarrassing situation.

I have been banking with this Bank for well over 10 yrs. We recently applied for small RV loan, we…read morehad majority of cash and just needed small loan to complete purchase of used RV... we summited paper work on 8/23/2017 and was told at the time by manager that it would take a couple of days... after a couple of days we called and was told it was going to take a few more days... a few days, they were not able to get some info on RV... then we were told that someone was unable to locate VIN# for 5th Wheel...we were purchasing a TT...and they had purchase order in hand... then they needed another report that needed to be researched... and FYI, we have excellent credit and do not owe any debts... it was a complete Stall every time ever day... the Manager should not have said "it will only take a couple of days..." we will not be using this Bank for any type of loan again... very disappointed with service from Management...

During a difficult time Yolanda made time to stop and help us. She stopped what she was doing and…read moregot our situation worked out. She could have just handed us off to someone else and made us wait but she didn't and I am very grateful! Thank you for being so sweet and kind!!

We obtained a mortgage loan from oneAZ a year or so ago. We liked the service and "small town bank"…read morefeel - until this past week when we were informed (with little time to prepare) that they sold our loan. What's worse is the the new company name is "Mr. Cooper" - a debt collection agency. No, we were never late on a payment as they were being deducted automatically from our one AZ checking account. Shame on you, oneAZ for calling yourself a "small town banker". We would definitely not recommend this bank and are closing all of our accounts with them. "One" - derful? ...Not hardly...More like "one heck of a bad place to do business"

Amazing staff! Above and beyond each visit!! Thank you for everything and helping our business move…read moreforward!

We did a line of credit with them. It was very easy and no cost to us. The make doing business easy.read more

Always wonderful customer service. Better than my other credit union! Also not a new person every…read moretime I go there, which says a lot now

I have been a member of this credit union for some twelve years and I am very satisfied with the…read moreentire staff and consultants. Each employee I have interacted with has been extremely helpful, and knowledgeable.

I had above minimum balance in an account that I thought was accruing small interest…read more Instead, they labeled the account "dormant" which allowed them to completely drain the account to zero. To add insult to injury, they tacked on an additional charge if $21.00 and sent me to collections without ever notifying me. They have no honor or integrity

Very well ran financial institute. All the employees have helped me immensely, all are very…read moreskillful and willing to help. Makayla is such a wonderful employee

I left Chase because of checking account fees after my account dipped below $1500 without direct…read moredeposit, and I was enticed by the idea of a small-town bank with "Totally Free Checking." I knew going in that this small bank would not have all of the bells and whistles of Chase, but I did not know all of what I was getting into, and I realize I made a huge mistake. Not only are they closed on weekends, but there is also no one manning a customer service 1-800 phone number over the weekend. In addition, the website went down on Saturday afternoon into Sunday, making even the website inaccessible. Furthermore, Zelle payments that used to be available in my Chase account within minutes of being sent have been "Pending" since Saturday. It is now Monday morning, and although my account has theoretical cash, none of it is available to me. Due to my lack of knowledge about this bank and having no back up cash, I have been without ANY food or gas since Saturday. HUGE MISTAKE!

The nicest people in the world. My mom lived in this town. The bank had many names but it remained…read morethe same warm people. She always talked about the lovely and helpful people here. It wasn't just a bank it was a community. This bank is banking with a soul. Love it.

We moved to National Bank two months ago and went to meet the staff from this branch. my boyfriend…read moreand I are delighted with the costumer service that we received from them. Specially from Conchi that provided us with a lot of information about our accounts and treated us with respect. The branch manager is an excellent person I offered us any assistance that we need in the future. We are very happy that we moved from WF to this great banking.

Roz has replaced Debbie who retired and she was very helpful with my banking needs. I had a lot of…read morequestions, and if she didn't know, she immediately called and found the answers.

the customer service is not very great they told me that my money transfer wouldn't be an issue and…read morewhen I tried to transfer it they flagged it as fraud and when I called them they pretty much told me that I didn't say anything

The bank sucks. Their people are elitist, uninterested, unknowledgeable about the answer to ANY…read morequestion you might ask, and uncooperative. The Cottonwood, AZ branch has a woman mgr who told me, herself, that she doesn't like men. She said when men talk like men, she refuses to to deal with them. The corporate office wanted to make a big deal of it, gender harassment or something, but, perhaps because I am a man, I told them I didn't care about that; I just wanted to get my banking done. Recently I wrote a check that was, admittedly, large for me. So I didn't get upset when they sent me a text. I texted back "yes" as directed, but that wasn't good enough. I called the bank. Every time you call a bank, they make you prove your identity, so there shouldn't have been a problem when I instructed them to go ahead and honor the check. I told them I was investing in a friend's business, told them the amount of the check, the name of the friend and even that he was trying to deposit the check in their bank--I even had HIS account number. They didn't even have to move the money, just change the name on it. But that wasn't good enough for the bank. I called the bank three times and talked to five different people and told them all--after proving who I was--that I wanted them to honor the check. But that wasn't good enough for the bank. After 3 frikking days and all that communication I had to go down to the bank and talk to the mgr. I remembered the man-hating mgr. She told me again she just didn't talk to men who talked to her like men. I wonder at women like that, who will tell you they demand it as a right that they should be allowed to compete fairly with men in the business world, but then they try to change that world. It's not competing if you have to change the rules to play. Men in the business world--at least men in the traditional sense of the word--don't complain when men talk like men. If a little "goddam" slips out, or if you just complain about some aspect of the service you have received or are receiving at that moment, a man doesn't go all to pieces about how rude and threatening you are. Really, he doesn't even notice. But it doesn't work that way at wells fargo bank. That's not good enough for this woman mgr. So I'm pissed at the bank by this point, rightfully, and I'm an outspoken guy when wronged, so I tell her, "You're not going to like the way I talk to you this time, either." So she called some young guy to deal with me. I guess she thought that would intimidate me. It didn't. I'm not afraid to point out stupid truths to people in power, including their own failure to to do an adequate job. Here's the problem in a nutshell--and see if you can answer the question. Why in the world, when I'm standing eyeball to eyeball with the bank mgr, her young guy she called over, and every other bank employee and customer in the building and tell that mgr that I wrote the check and I want her to honor it, why can't she then just process the check like every other check, the way they should have in the first place? Why, after all this trouble, do I still have to go through some long paper process of writing a cashier's check and moving money around, and then physically depositing it into my friend's account? I went through all that crap, days of wasted time and frustration followed by a face to face process that defines stupidity and lack of customer service, and 5 days later I'm still getting texts from the bank's fraud detection dept. And I'm still getting emails telling me that my balance is below zero. Of course it's not. I withdrew every penny except 35 cents, and when I go online, that's the balance shown in my account. So then, I guess in retaliation, the bank mgr called the police on me to tell me I will be trespassing if I go on bank property. This is the bank that, theoretically, has my money, but I'm not allowed to go into the bank to straighten things out. In the meantime, they are stealing my money. They only credited a little less than two thirds of my recent Social Security check. So let's review. The bank jerks me around on the check I wrote to the point where I still don't know if the money is safely transferred or not, tries to trick me into depositing more cash to cover a non-existent shortage in my account, steals part of my SS check, then calls the cops so I can't go to the bank and get answers to my questions and can't get my money back from them. Let's all remember, it was only a few years ago that Wells Fargo was caught stealing from their customers. I gave them a chance and they failed badly. It's serious to steal a person's SS money.