Always very sweet here I wanted to thank Ms Noshad for her kind service as well. I've been a member…read moreof Bank of America for many years so it's great that all the locations I've been to they are always so nice and answer all my questions.

This place is absolutely horrible. They love to tell you all they CANT do for you. The old lady…read morethat I suppose is a greeter, is rude and condescending. This used to be such a great small town brach. Ive been a customer for over 50 years and will be closing all of my accounts here shortly. They have zero regard for customer service and have lost sight of the fact that they are supposed to be working for all the account holders.

Every time I come here, the atm machine is not working especially when I need urgent cash…read more I've check on yelp the branch was supposed to open on Saturday, but when I arrived they were closed. I can never depend on this branch ever again.

Their customer service has been horrible over the years. The tellers are nice but whenever you…read morewant to talk to a banker they are rude and dismissive. There is no greeter and when I asked the woman sitting closers to the tellers what I need to do to talk to someone she barely looked at me and then annoying gave me a short response. I have tried twice at this location and am now having to go across town to the other branch

I had to get some change for laundry. I came late afternoon, but service was quick…read more Maybe I was lucky? I had great customer service. Was quick. Parking wasn't bad.

FUCK CHASE. I would never choose to open an account with this ridiculous bank ever again. There…read morehave been several times when I've tried to deposit a check they say that it will take 24-48hrs but it ends up taking up to 4 or 5 days for it to deposit into my account. Figure your shit out as a company. If it's going to take that long then be upfront about it.

I first heard about this company through my dad, who had nothing but positive things to say about…read morethe way they treat their customers. After banking with them for several years, I can confidently say my experience has been just as exceptional. This will now be my second auto loan through them, and once again, they exceeded my expectations. Not only do they offer some of the best rates available, but their team is also professional, knowledgeable, and genuinely committed to helping their customers throughout the entire process. I especially want to recognize Vinisha Patel for the outstanding service she provided. Her professionalism, attention to detail, and dedication to customer care truly stood out. She made the entire experience smooth, stress free, and informative from start to finish. If you are considering purchasing a vehicle, whether through a dealership or a private seller, I highly recommend reaching out to them before allowing dealerships to run your credit multiple times. Being pre approved ahead of time gave me confidence and negotiating power throughout the buying process. It allowed me to focus on finding the right vehicle and securing the best deal without unnecessary pressure or repeated credit inquiries. Having financing already in place puts you in control and makes the entire car buying experience much easier and more enjoyable. Thank you again to Vinisha and the entire team for providing such excellent service and making the process seamless. I truly appreciate the confidence and peace of mind you gave me during such an important purchase.

"The service is always excellent, and I love visiting this location. The staff is friendly,…read moreprofessional, and always makes me feel welcome."

I went to Brentwood branch and had a horrible experience…read more The Brentwood branch made me feel like me being a young black female that I was immediately someone suspicious. To shorten I wasn't allowed a cashiers check to put a down payment on condo, and was also refused service at the teller line to pull 40 dollars. Mind you, not once did I yell, curse or even be disrespectful. When I told the BM I'm moving have you ever moved? She got up and dismissed me like I was a peasant. I went over to Antioch branch, spoke with Vincent and he resolved everything and listened and allowed me to vent about my experience. He was a banker, manager, therapist, and someone that I feel truly cared. Not only did he provide amazing service and save my relationship with Wells Fargo as a new customer, Camille "head teller" & Aurora as well were exceptionally kind. Day and night experience with this branch compared to the other. If you want a good experience with wells go to Antioch and have Vincent help you! Thank you Antioch team for not only your kindness but allowing me the fresh new start I've always wanted in a new state!

This location is always busy! There's always a line. It's hit or miss, sometimes the lines move…read morefast sometimes it doesn't. It just depends on what kind of transaction people are doing and the number of tellers working. They have improved since the pandemic though. Still need much improvement. My recent experience was not very good. A representative called me to make an appointment about a CD and I decided to take him up it on the offer. I went to the appointment, showed up 10 minutes early, and he was still with his previous customer which is fine. Until it was my turn. I waited for 15 mins. He didn't even come and acknowledge me or say how much longer he'll be. So, I told the manager and he was not helpful either. Anyway, in the future, if you're going to call someone in, to sell you products or what not, you should take the time to acknowledge your customers. So they don't leave. I been with Wells Fargo for more than 20 years, I think they can do better. By the way I choose to stay with the bank because I like the on line service, just the experience at the local branch needs improvement.

Bank of America has terrible customer service, I've been a customer for over 30 years and after…read morebeing disabled for over a year, I asked for help with my credit card rates and was told to go to another bank so I did. I am very disappointed in their customer service. They obviously don't care about their clients at all.

AVOID THIS LOCATION! Terrible customer service. The young, heavyset, African American teller…read moreDESTINY was extremely rude and clearly hates her job.

Used to be very good. Now they change new people, one slim lady and one young man with beard, both…read morecannot do things in regular pace, super slow, focus on social talk, never plan to get things done. Each take care one customer, for 30min, can't even finish one transaction. Horrible slow. None of them open account, both just withdraw money. Never know withdraw money can take 30 min per transaction. This bank really make a record

Best bank ever. Great customer service and good services. They have safe deposit box for rent which…read moreis great

Amazing customer service the security guard is a great guy I've had a great experience with this…read morebank. The staff is consistently professional, friendly, and willing to take the time to answer any questions I have. Every visit feels efficient and organized, with little to no wait time, and I appreciate how smoothly everything is handled.

Excellent service today! I came in to make my first (of many) car payments on a new auto loan. Was…read moregreeted upon arrival and helped right away. I was able to make my car payment AND set up auto payments via ACH for future payments. Also appreciated how the teller requested to see my ID and include a better scanned copy on account. (Seems the way car dealerships process their paperwork, the CU's get the short end of the stick with ID imaging.) This is a close, convenient location to my residence and will definitely be back in the future for help. Oh! And the security guard on site is very nice as well!! Thank you so much for all the help!

Nigel & Markie are wonderful! I visited this branch last Saturday and the customer service was so…read moregood! We were immediately greeted by Nigel when we entered the building. Nigel made me feel seen & valued. He kept me up to date on wait times, etc. Nigel had amazing customer service and is a great face of this organization! It's easy to see that he takes pride in his work and he has a great attitude. Please keep Nigel! Markie also provided wonderful support and assistance. She was very knowledgeable about everything Golden 1. She possesses great customer service skills and her disarming demeanor really lends to that. If you are looking for a Golden 1 branch I recommend this one!

The Home Loan advisor, Sunny, never called back, so I had to go elsewhere. Bad and unprofessional…read moreservice. Would not recommend!