Always very sweet here I wanted to thank Ms Noshad for her kind service as well. I've been a member…read moreof Bank of America for many years so it's great that all the locations I've been to they are always so nice and answer all my questions.

This place is absolutely horrible. They love to tell you all they CANT do for you. The old lady…read morethat I suppose is a greeter, is rude and condescending. This used to be such a great small town brach. Ive been a customer for over 50 years and will be closing all of my accounts here shortly. They have zero regard for customer service and have lost sight of the fact that they are supposed to be working for all the account holders.

With the CORONAVIRUS, making banking in the lobby difficult, I was able to make an appointment with…read morea banker online. The entire banking staff was outstanding. I met with a banking representative by the name of, ROSIE KUMAR. Ms. KUMAR , greeted me with a warm hello and immediately got busy on my banking matter. Even though all the bankers had to maintain, "SOCIAL DISTANCING " she completed my banking issue , with a smile...... I don't have to go inside the branch often, but when I've had too, everyone working at this branch are great professionals. THANK YOU MS. KUMAR...

Their customer service has been horrible over the years. The tellers are nice but whenever you…read morewant to talk to a banker they are rude and dismissive. There is no greeter and when I asked the woman sitting closers to the tellers what I need to do to talk to someone she barely looked at me and then annoying gave me a short response. I have tried twice at this location and am now having to go across town to the other branch

Ok it's a bank right? What could I review- yeah you can deposit funds, withdraw, get loans etc …read more... Ok BUT the people make it different. Gerson, who I believe is a manager, if not the manager there. So personable, professional, friendly and very genuine. I walk in and all the staff are engaging, friendly, welcoming asking if you need help etc. Just a great team there. If you're looking for a new bank or just a place to become your regular branch then I recommend CHASE on Balfour, just near Safeway . They've just been remodeled too and it looks so much better, brighter, clean lines, new layout. Very pleasant to walk in to.

On 4/12/25 I was denied the right to cash an Employer check from the State of California at the…read moreChase Bank @ 3100 Balford Rd, Brentwood CA. A check I always cash at my local chase without any issue. The teller that assisted me asked his coworker, if the check could be cashed, which she responded saying no and addressed to me saying that there was a "new policy in place which stated that the State checks are unable to be cashed, and a printed copy of the policy could be provided to me". I expressed to them that I felt discriminated, as it was never an issue before at my local bank. I had funds in my checking account and never had a bad check. When I requested the printed policy, the female teller suddenly had a change of tone and said that she was unsuccessful to locate such policy. She then left to request help at bankers section & stated she needed help with printing out a notice. She then approached the woman, who I overheard unprofessionally exclaimed "Oh my god, are you kidding me", whom I shortly found out that the woman was the branch supervisor. After some time the printed "policy" was handed to me, and I left the bank. I read the policy doesn't say that State checks can't be cashed. I went back to my local branch and was able to cash it. This branch needs to understand their own bank policies and be re trained. As for the the supervisor with the rainbow hair shame on you in the customer service you provide. You also failed to put on my complaint to Chase how you expressed your self when your colleague went to ask you for help.

I first heard about this company through my dad, who had nothing but positive things to say about…read morethe way they treat their customers. After banking with them for several years, I can confidently say my experience has been just as exceptional. This will now be my second auto loan through them, and once again, they exceeded my expectations. Not only do they offer some of the best rates available, but their team is also professional, knowledgeable, and genuinely committed to helping their customers throughout the entire process. I especially want to recognize Vinisha Patel for the outstanding service she provided. Her professionalism, attention to detail, and dedication to customer care truly stood out. She made the entire experience smooth, stress free, and informative from start to finish. If you are considering purchasing a vehicle, whether through a dealership or a private seller, I highly recommend reaching out to them before allowing dealerships to run your credit multiple times. Being pre approved ahead of time gave me confidence and negotiating power throughout the buying process. It allowed me to focus on finding the right vehicle and securing the best deal without unnecessary pressure or repeated credit inquiries. Having financing already in place puts you in control and makes the entire car buying experience much easier and more enjoyable. Thank you again to Vinisha and the entire team for providing such excellent service and making the process seamless. I truly appreciate the confidence and peace of mind you gave me during such an important purchase.

Cassidee Wray is amazing and so knowledgeable. She is very welcoming and friendly. We have been…read morebanking with Provident sine 2016.

Employees seem to not want to help people. They would rather greet and chat with visiting…read moreemployees, make smart comments when people complain about the long wait times than help customers. 40 minutes to make a payment when their online system refuses to set up properly (their IT can't even figure out why I have an issue) is beyond ridiculous. I have never seen a bank ran this way. I'm used to all employees pitching in to clear the lines. Not here! This bank is very unprofessional and clearly does not know how to provide good customer service or function with any type of customer first methodology. Pass if you value your time and worth.

I went to Brentwood branch and had a horrible experience…read more The Brentwood branch made me feel like me being a young black female that I was immediately someone suspicious. To shorten I wasn't allowed a cashiers check to put a down payment on condo, and was also refused service at the teller line to pull 40 dollars. Mind you, not once did I yell, curse or even be disrespectful. When I told the BM I'm moving have you ever moved? She got up and dismissed me like I was a peasant. I went over to Antioch branch, spoke with Vincent and he resolved everything and listened and allowed me to vent about my experience. He was a banker, manager, therapist, and someone that I feel truly cared. Not only did he provide amazing service and save my relationship with Wells Fargo as a new customer, Camille "head teller" & Aurora as well were exceptionally kind. Day and night experience with this branch compared to the other. If you want a good experience with wells go to Antioch and have Vincent help you! Thank you Antioch team for not only your kindness but allowing me the fresh new start I've always wanted in a new state!

Bank of America has terrible customer service, I've been a customer for over 30 years and after…read morebeing disabled for over a year, I asked for help with my credit card rates and was told to go to another bank so I did. I am very disappointed in their customer service. They obviously don't care about their clients at all.

AVOID THIS LOCATION! Terrible customer service. The young, heavyset, African American teller…read moreDESTINY was extremely rude and clearly hates her job.

Used to be very good. Now they change new people, one slim lady and one young man with beard, both…read morecannot do things in regular pace, super slow, focus on social talk, never plan to get things done. Each take care one customer, for 30min, can't even finish one transaction. Horrible slow. None of them open account, both just withdraw money. Never know withdraw money can take 30 min per transaction. This bank really make a record

Best bank ever. Great customer service and good services. They have safe deposit box for rent which…read moreis great

Amazing customer service the security guard is a great guy I've had a great experience with this…read morebank. The staff is consistently professional, friendly, and willing to take the time to answer any questions I have. Every visit feels efficient and organized, with little to no wait time, and I appreciate how smoothly everything is handled.

Excellent service today! I came in to make my first (of many) car payments on a new auto loan. Was…read moregreeted upon arrival and helped right away. I was able to make my car payment AND set up auto payments via ACH for future payments. Also appreciated how the teller requested to see my ID and include a better scanned copy on account. (Seems the way car dealerships process their paperwork, the CU's get the short end of the stick with ID imaging.) This is a close, convenient location to my residence and will definitely be back in the future for help. Oh! And the security guard on site is very nice as well!! Thank you so much for all the help!

Great service and excellent quality and timely response with everything I needed with. A+ customer…read moreservice from ms.Olivia Cortez and was handled swiftly and professionally.

Nigel & Markie are wonderful! I visited this branch last Saturday and the customer service was so…read moregood! We were immediately greeted by Nigel when we entered the building. Nigel made me feel seen & valued. He kept me up to date on wait times, etc. Nigel had amazing customer service and is a great face of this organization! It's easy to see that he takes pride in his work and he has a great attitude. Please keep Nigel! Markie also provided wonderful support and assistance. She was very knowledgeable about everything Golden 1. She possesses great customer service skills and her disarming demeanor really lends to that. If you are looking for a Golden 1 branch I recommend this one!