I have only Bank of America in Fullerton, immediately across the street from this Farmers and…read moreMerchants Bank to compare for the rating. Farmers and Merchants wins hands down, feet dancing, and voice singing. What a wonderful place to bank! Many tellers, each giving help. The branch is friendly and willing to serve. It is the mirror opposite of the Bank of America just across the street. Amazing how different two banks can be. Even look at the YELP reviews for the B of A in Fullerton, corner Harbor and Chapman, it is nearly all ratings of ONE. This F and M is nearly all fives! Congratulations, F and M, you got it right, you are available to serve and you do it well. B of A, a pox on your house. If you bank at B of A Fullerton and are disguised, annoyed, or weirded out and about to kick the dog, transfer your accounts to F and M. You won't regret the move.

Due to my desperate financial situation- I sold my car today. Fullerton Ford wrote me a check and…read morei went to cash it at this Bank. Now please understand i don't want anyone thinking that they will have the same results as i because my drivers license was expired and i didnt have an account here but these very kind people were so understanding and helpful that they went out of their way to get a signature from Fullerton Ford authorizing the payment to be cashed even though my license wasn't valid. I am so struggling to pay my rent after losing my job. This Bank saw my desperate situation and truly stepped up and went above and beyond the rules to help me. You won't find nicer people in any bank. i assure you that this place has a heart of Gold and God as my witness- the help i received today kept my family off of the street. God Bless their kindness and the people who work here. Claudia deserves a raise, a bonus and a paid vacation. thank you to everyone working here

Who goes into the bank any more? Well I needed to see about foreign currency. Joaquin and Laura…read moreassisted me and are so professional. Joaquin is head of the credit side. Gave great advice.

B of A , they would say , they would call you back to get an authorization to open an account that…read morewas already supposedly complete in information but no calls were ever made . I called this branch , no one answers the phone so I thought it was busy . So I went there personally and the place was empty with one teller present . I had no appointment but I thought there would be someone available that would be able to help a lowly customer like me but none . The person was at lunch break and of course could not be disturbed . I saw Merrill Lynch cubicles hmnnn I wonder why my investment portfolio was not with them . Perhaps it's this kind of service that you get from the bottom that your interest to have your portfolio be handed to these people hinders you from having them manage it . Well , I guess that's the way it goes in B of A

I was In the Costa Mesa branch and leslie helped me and was very nice and helpful!…read moreThank you leslie!

My dad and me have been doing business with them for years. We have always paid our loans on time…read moreAnd sometimes paid them off early yesterday my dad Got a call saying the car loan is 32 days late. I pay all the bills I was in the hospital 3 times last month. No one Called text or email Regarding the situation. I did mentioned my dad is 83 and they threatened to repossess the car Sending him in a severe panic... He called me I called them immediately and asked them what was going on... I proceeded to pay the late fee and a phone fee payment and the next month's payment over $600 I asked them why didn't you call text send an email You guys have been dealing with me for the last 7 years and all of a sudden you act like u don't know us. I feel this was on purpose and malicious and wanting extra fee can u imagine doing a $150 on late/ phone fees to 1000 people.

Dang this bank branch sucks! I don't even bank here and won't ever after my experience at this…read morebranch. The wait time was ridiculous! They had one teller working at 4:30 pm, prime time when everyone gets off of work to do their banking. We waited in line for 15 min while we were second in line. I don't understand how they can be a busy branch on Harbor Blvd like this and be this short staffed. One guy in line behind us was so annoyed he just walked out of line and left. Clearly he was agitated. The bank is clean though. And it does have an armed security guard. But honestly I have never heard good things about B of A.

Bad services. Not pro - slow and not friendly Not recommend…read morethis branch. I do not want to write more.

Just want to say tha Marcos made my day, by helping me with my transaction without me saying…read moremuch!! Great customer service skills. Thanks a lot!!

Wait wasn't too bad for the middle of the day on a Thursday... maybe 5 minutes in line with 3…read moretellers. Jericho helped me today. I just needed a roll of quarters for an upcoming Quartermania. She was quick & very pleasant.

Juana is a real one! She went to bat for me on the phone with Chase Corporate because I was getting…read morethe run around for a situation, as was she and I I was told by Chase Tech support that I needed to go into a bank for help. She had impeccable follow through and every word she promised me, she delivered!! Very grateful for her help!

I went to this Chase Bank branch and asked to exchange for crisp $100 bills. The banker didn't even…read morebother to explain -- they just gave me used bills without a word. When I asked specifically for "crisp money," I was told they don't carry new $100 bills at all. Seriously? A major bank like Chase doesn't have any crisp $100 bills? That's hard to believe -- and even if that were true, the attitude and lack of proper communication were unacceptable. This kind of careless and dismissive service makes me question how a bank like Chase operates. Don't customers deserve clear information and at least the effort to check or explain? I'm truly disappointed. Chase really needs to improve -- this was unprofessional and frankly, pathetic.

Overall the bank lacks coordination. Many different departments. They do not talk to each other…read more Everyone is going to say it is not my department or there is nothing I can do, you have to call them. And there is a run around. There are approximately seven question to ID you over the phone and this is repeated many times as they transfer you back and forth. It seems they are not interested in small consumer like me with less then 100k in deposits. And please for God's sack do not write a bad review when they asked you to provide it. Because the branch manger will tell you that they appreciate it. So you can not be honest. Most of the branches are extremely large but not enough man power. Generally during lunch hour when I can go to the bank there is only one teller and long line. Please find a better bank.

Today I attempted to pay a credit card bill in the amount of $1.53. This was a finance charge…read morebecause I mailed the payment but it did not make it before the due date (even though it was mailed 4 days prior). I walked into the bank, handed the teller my bill along with (2) one dollar bills and stated, "I'd like to pay my bill." I was told Citi Bank does not accept cash payments. I would have to write a check or obtain a money order. Really? For a dollar and fifty-three cent bill. I plan on cutting this card up. Done with these nuts.

Betty Lue Tang Yuk- has the best customer service! She always helps me when I need help with our…read morebusiness account. She goes above and beyond when I ask. Super grateful for employees like herself who make banking so easy for our business! She use to help me a lot at the brea location and I miss her there, but I'm super grateful weve maintained the communication and relationship!!! Thanks again Betty for always being such a huge help with our business account.

The staff at Banc of California are wonderful! They are helpful, efficient and go the extra mile!…read moreWe highly recommend using them for your finance needs.

a god send!! ive been broke and dont want my bank account to be negative. like the sugar daddy i…read moredont have to sleep with. fast and easy process. thanks for helping me out!!

Friendly service but definitely recommend a second person to help. Been waiting for 30 min , …read more Person in front of me is a new client and has to go through the whole steps other than that, no complaints.

Aloha! I've been a customer from the beginning. When I opened the account thirty years ago and it…read morewas Fullerton Community Bank, then Opus, now PPBI (Pacific Premier). I adore all the people - Joe, the manager, Diana, Rosa, Isela, Alyssa and Jaime. Knowledgeable, helpful, kind and great at what they do. I recommend this bank instead of the giants that are faceless, nameless banks! Why would you bank there? Never a problem in all these years! Aloha = Love, not just a word - A WAY OF LIFE.

The worst experience with a bank ever! I simply wanted to…read moreopen a basic checking account Put MONEY in the bank MY MONEY! An Acct for my ADP for SS! Instead I was subjected to an interrogation re: # of times I'll be using my ATM & for how much! A prediction!?! The line of it inquiry made me feel uncomfortable & in fact criminal I was informed my information was not valid They could not verify my current address I had told them the address on my license was incorrect Has anyone been able to go to the DMV? I am new to the area! Diana is dumb as a rock! She parrots "It's policy... No flexibility whatsoever She has no discretionary capabilities Ridiculous! "I can't open an Acct for you" Am I mistaken? The bank is to serve me Not Vice-Versa! AVOID this bank like COVID