One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

I chose Premier America Credit Union because they were the only financial institution able to help…read moreme with a court-ordered blocked account. Before this experience, I didn't even know what a credit union was, but the entire team made the process smooth and stress-free. Patrick helped me open the account and was extremely professional, knowledgeable, and helpful. He took the time to thoroughly explain how everything works, which I truly appreciated. Justin and Alex have also been incredibly patient and supportive throughout this entire ordeal. Every time I walk in, I feel genuinely welcomed, and it means a lot that they always remember who I am. The level of personal care and customer service here is exceptional. I'm very grateful to have found Premier America Credit Union and highly recommend them.

I just started coming to this branch after the Plummer branch at the Northridge Mall closed. I'm…read moreold school and like going into a bank. Also, if more people used in-person banking, more jobs would be secured. Let's face it, the more tech is used, the less corporations need to pay humans. So visit a branch today! lol Jacob was very helpful in guiding me out of line and taking care of my transaction. We had a little bit of time to share some local places we liked before another customer came in and needed Jacob's help. We bid each other a happy weekend and I departed. Jacob's pleasant and professional demeanor makes me want to return to this bank. Cheers! "CC"

Made a quick stop at their drive-thru atm Saturday afternoon, there was no line upon arrival and I…read morewas able to get money out in a jiffy. It is located off a busy intersection but have plenty of parking space and the plus of one drive-thru atm machine. I am a long time customer of this bank when it used to be "union bank" and this was my preferred location when I lived closer. I'm glad U.S. Bank kept this location and converted.

We were searching for a good CD rate and after checking Chase and Citi bank rates and for how long,…read morewe found out that Cathay Bank was the best because of their 3.5% but for 12 months CD. Others were slightly higher, but only for 4 months. Joan Chiang and Ashley He were extremely helpful in providing us with their time and experience. Ms. Chiang helped us open a new account and a 12 months CD. They were all very helpful and patient with us.

I received a call from an assistant manager in your Northridge office today. He was researching a…read morelarge deposit ($45,785.27) that was made out to my company, Structures Unlimited and myself, James Bean. He stated "something just didn't seem right". Well his intuition was spot on because THIS CHECK WAS STOLEN! It was a refund from the Federal Government that was sent out in October of 2022 for ERTC (Employee Retention Tax Credit) that was offered post Covid. It was never received and I am still in the process of obtaining a replacement from the IRS, which would have been immediately rejected if the check showed that it was deposited. I wanted to commend your employee, Scott Okiishi, for his diligence in detecting this fraud. He exemplifies his position as Assistant Deposit Fraud Manager. Sincerely, James Bean

The Teller Jovani was great he helped me resolve my issue with my coin deposit. Thank you!!!read more

This little credit union branch is the best. Perfect location. Secure ATM. Always find parking…read more Starbucks next door. Staff is friendly and go out of their way to help you. I love giving them my business. Hidden gem. Love them.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

This BMO has a deposit taking ATM that's open. I wish it wasn't so hard find these. The outside…read morelooked very clean. I didn't go inside but from the outside it looks not too busy. Btw the receipt took a bit to print, at least with the cheque images, so just wait a little longer. I was walking away already and I looked back and saw my receipt hanging lol but fortunately no one was behind en queue. All in all I'm glad I finally found one semi-close to me.

I had my car broken into on October15th and my BMO business debit card was stolen. I could not…read morereport it until the 16th although I tried to several times that evening. Very frustrating. I finally get some on the phone on the 16th told tell them my card was stolen and they assured me that no charges happened on the 15th. Relieved. But, the following day I go to the bank to double check and sure enough there were 2 $1,000.00 dollar charges on my business account. The bank filed a claim but they did it on the wrong account -on my regular checking! So I had to re-file a claim and just received a response that the transaction happened before the card was stolen! This is BOGUS. I could not report on the 15th cause there is no 24 hour service!! I have now filed a complaint and had to refile the claim and now have to call on Monday. Not happy with this service and the thinking capacity of the BMO fraud dept.

What a JOKE!! They said only a few banks cash checks if you don't have an account…read more It was a FIVE DOLLAR CHECK!! And this my friends, is why I haven't had a bank account in years!!

I went in to submit some paperwork to update my account. I didn't have my drivers license with me…read more And the bank teller is so nice to wait while I went out to get it. She gave me some information too about their products.

I use their installment saving plan to save bulk money. I do minimum of 3 years long and it's been…read moreeasier to save for my house renovation cost and put money away in investments for my two kids to withdraw after 15 years. After five years, two kids investment acct. earned more than $21000 each!! I don't have to worry about saving money for my kids anymore! Now I have two 2years plan to save money to go to Korea next year!! I really enjoy this. If you have hard time saving money, then use this. I put direct deposit to my checking account for just enough amount for my installment plan and it will automatically take out money from my checking account on the same day mostly. You don't even have to go to bank. This is great way to put aside saving money before you use it all! I still remember the feeling when I get $100000 in my bank!!! It felt like I won the lotto!! I went out shopping!!! I wanted to spend $1000 with my mother in law but we didn't. Hahaha... everybody will get addicted to this once you get bulk money on mature date!! Please start saving and stop drinking expensive coffee!!

Kind and helpful staff went out of there way to help me with what I needed. Recommend for taking…read morethe time and going out there way to assist me

Had to close my account due to scam, then open a new one. Dave helped me through the process with…read morepatience and humor. Follow up support via phone quick and efficient.

I have been a member of First Financial Credit Union for many years. I have always had a good…read moreexperience with them. Recently the branch manager helped me change a car payment date to earlier in the month. This was an example of excellent customer service because I was unable to get this done without his advocating for this on my behalf. So, kudos to you- Jelani Nunez!!! Thank you for keeping me a very satisfied and happy member of FFCU!!!

Interestingly enough this is my checking account bank this location is I believe my branch. I've…read moredone all my checking since I switched banks with US Bank and I've always gone to this location for questions use of the ATM etc. It's inside of the Ralph's supermarket but I've always considered it my bank my branch. However, I have a different personal situation why you need it to talk to somebody at the branch because I needed to know how to open up a specific type of account and what documentation was needed and is simply awesome general questions. I did bring some documents with me and they were of high importance and couldn't be left with just anybody. I did see somebody and the private office to the side and it looks like maybe they've been having a personal conversation with somebody there or what I could overhear they weren't really speaking about accounts. So I stood in line and figured I would ask the gentleman behind the window. I did explain why I was there and he mumbled something that I couldn't understand but it was to the effect that he didn't know. He then motioned that I needed to wait to talk to the person sending next to him helping another customer. That person then provided me with some very very vague information but then explained in lieu of his vague information I would need to leave My original legal documents with them to see if the account could be approved etc. I thought to myself let me understand this you didn't provide me in any information you were very very very very very vague and now with your lack of ability to know anything about my question you want me to leave legal documents originals in your possession? This was at the point I thought to myself nope time to walk out. I went to another bank not too far away and let me tell you the customer service was amazing and the thoroughness at which they were willing to immediately help me and guide me with simply amazing. Maybe these two US Bank tellers should get trained by the other bank down the street.

Heed my warning, if you run a small business or nonprofit, don't bank with this location or US bank…read morein general. Not only did they allow two unauthorized ACHs with the same ID as a first legit almost go through, (we were without 10,000 for several days) we weee told a letter could be produced to any creditors that caused payments to bounce. I called this location today after being told this was possible, only to have to repeat myself four times and was told this wasn't possible, then the teller asked her peers or boss at my request, to be told I have to call customer service. They should be paying me to fix their issues.