It's the first bank/credit union I've ever dealt with that didn't have tellers. I mostly do my…read morebusiness at the drive thru. You can bank inside, in the privacy of a closet, or just push a button and you can do things yourself or request a live body and one of the employees faces pops up on the screen to help you. Unreal! It's very easy. Even I, Ms. Untechy, can do it. Sometimes I even surprise myself. If you need to ask for a loan, have a credit card issue or whatever, there are 1 or 2 friendly people at the front desk that are happy to assist you or refer you to an employee who can help you. If you have to wait, you are offered coffee & tea to enjoy while you wait, Everyone at Kemba is very friendly and interested in assisting you. No one yells at you or tries to intimidate you and they don't make you wait for several hours as they bypass you and help other customers. I dealt with this at a nearby bank and will never deal with them again. They lie and don't come through with promises of help. They say they will do something and they don't. One of the banks own employees referred to their bank as toxic and I would strongly agree with them. The name of that bank is Huntington Bank on Hill Road. The young lady that manages that bank is a joke! I've never been treated poorly at Kemba. Everyone is always ready to assist me whether I call or come inside the bank. Kemba also pays higher interest. Go Kemba!

I've decided to close my account and move everything over to Kemba, as credit unions have better…read morerates for loans and interest. Also, I felt there's less up-selling here than my regular for-profit bank. This building was built brand new for Kemba, and everything is still new and clean inside. I like the seating area up front (you're not pushed to a cubby hole area off to the side). They have a nice coffee station (currently closed due to Covid). I really like having the ability for customers to video conference with a customer service agent in real time via a simple click on their indoor ATMs (this is also available at the drive-thru ATM). I spoke with Melissa while transferring my funds, and her helpful knowledge and explanations were fantastic. The good customer service I've receive here is much better than my previous bank.

Convenient 5/3 branch location in Bexley. I bank with a credit union and needed to pull out some…read morecash, so I went to the drive thru ATM. There was a $4 fee and could have stopped at Market District or Kroger and saved some money! The location felt safe and was well lit. There was no traffic or waiting when I stopped. No staff interaction since this was strictly an ATM visit. Convenient when you need it, but that $4 fee would add up fit you don't have an account with the bank!

I just was told by this bank since I closed my card they say it was revoked and I am not allowed to…read moreview my card balance online. This card has always been paid on time. I am being punished for closing the card. I kept arguing that I closed the card and I am paying off the balance. It is my card and I deserve to be able to see payments. they did not make this 5th3rd customer a 5th third happier.

The bank is in a nice area but they are very slow. Every time I go through the drive thru it's a…read moreline of cars. & I sit for over 30mins before it's my turn. It's the same when you go inside, long lines & seems like there's always someone new working which slows the process

Good people who helped me with my dad's account during a difficult time following his death.read more

Polite service, but I experienced a deceitful, possibly vindictive banker and they've got a…read moreconfusing layout inside the bank itself. Better protection from the elements atop of the ATM machine outside would also be nice, but you have to constantly remember that no one is ever perfect and most people don't even want to try.

Nice staff, sometimes the customers are slow. But that's nothing against the bank itself, some of…read morethese customers are really high need and can drag things out.

Hamilton Quarter Branch - Just discovered this location off North Hamilton Road. Needed some cash…read moreso pulled in and used the virtual teller. Virtual and in person service was friendly. Glad to have another branch option to use.

Very helpful. I've belonged to this credit union for almost 10 years and they have always been…read moreknowledgeable and helpful. My most recent encounter was with a loan officer named Jay. He went above and beyond to offer excellent customer service. Exceeded my expectations and our conversation allowed me to make an informed decision on a loan. Thank you, Jay!

Imagine this: You've been with a credit union for 19 and a…read morehalf years. You've financed multiple vehicles through them and never missed a single payment. Not once. Then one day, without warning, the same credit union goes into your personal checking and savings accounts and takes your money--automatically--to pay a car note you're not even 20 days late. No notice. No consent. No regard for whether you've eaten or how it affects your life. Loyalty means nothing when the system is designed to serve itself first.

We've used the ATM at this branch before, but today we went inside. Didn't end up being able to do…read morewhat we wanted (complicated transaction,) but service was good. Been here for years so not sure how it hasn't been reviewed before. Very handy location by Kroger on Schrock. Weird lot, with entrance by the road but all the parking on the side and in the back, making it a long walk for older folks.

At the Reynoldsburg, OH Kemba my husband and I received excellent customer service from Zackeia…read morethis past Saturday. She made sure to answer all of our questions, she was patient , a great listener and helped us get our issue resolved. She demonstrated how to care for others. Thank you for this much needed support at a time when we felt violated due to fraud. Keep up the outstanding work Zackeia!! - Val Dent

I have never had a bad experience at this location. Collin the branch manager went out of his way…read moreto help me through a tough period. I've have and will continue to go here.