complement for Jackie Ruz, she listens to my requests, she is knowledgeable and helpful she took…read morethe time to call on this concern that was important to the customer. Thank you Jackie.

I opened a checking account for myself and a savings account for my Grandson. The staff was very…read morehelpful. They gave me a gift box. I really appreciate the excellent customer service!!! I recommend Altura CU.

The One word that describes this branch is consistent!…read more Greeted with a smile Problem solvers Genuinely concerned about customers Personable At this branch you will always receive these and more! Definitely an enjoyable experience!

I've been banking with The Bank of Hemet for almost a year now after closing my 20 year…read morerelationship with Union Bank. What a refreshing change, every employee I've met at all the branches I've visited has been friendly and helpful. The Bank of Hemet has been a breath of fresh air in the banking world!

Wow what a dumpster fire it is to deal with them in person. From lost checks (deposits at the…read moreteller window), to not being able to call and speak with anyone at the branch when you need have them locate the lost checks, and then the occasional rude teller on top of it. The small business accounts are treated like lepers when all we want to do is put money in our accounts (that B of A lends to everyone for exorbitant interest rates). Walking up to the "merchant" window with a bundle of checks (deposit slips filled out) all other customers are taken first. From the guy depositing $400.00 in unrolled pennies, to the other guy who has a negative balance arguing to get some cash out, and all other forms of headaches clogging the lines up. I've had B of A for 30+ years, if I didn't have so many accounts through them and all my electronic banking I would have left years ago. As I write this I think I'll head over to U.S. Bank and ask how they treat their customers! Good luck going in here and getting mediocre service.

Went in today to cash my check and never had an experience like i did there at other banks. they…read morecouldnt even cash my check to begin with without a manager because the front teller wasnt trained enough. so i had to stand in line twice making it an hour there. i wasnt even the only one upset with them in the building. everyone in line talked about how bad they are. tellers are not trained enough and are incompetent. The manager is trude and condescending. they lack accountability to their clear incompetents and got upset with me for being upset with their service. they literally proved everything i have ever heard about them and im so glad it happened because i almost opened up an account there.

SUPER CONVENIENT DRIVE-THRU! I love coming to the ATM drive-thru off Florida, it's quick and easy!…read moreI had to make a withdrawal and I didn't have to jump out of the window to push the ATM buttons. Rather, I pulled up rolled my window down and simply inserted my card without exerting myself lol. I also love that the ATM is shaded so I can clearly see every feature. I stopped by in the late afternoon and quickly conducted my business. I didn't have to wait in a long line or waste time This Chase Bank is one of the originals in the valley and is honestly one of the nicest buildings in Hemet. I'm a sucker for red brick structures, it's got a classic vibe. Sometimes I step out of my car and use the regular ATM, however I don't do that as much now as I usually have to wait in line. The staff are pretty good inside and there's always a security guard which is helpful given the area.

I came in to cash a check as a non-member with a check issued to Chase. My check was scanned ,…read moretorn, and "verified" then I signed . 20 mins later I'm told because the check didn't meet 4/5 requirements of their criteria they won't cash it for that reason. No further explanation due to privacy reasons on their end. Very frustrating and an inconvenience. I would never recommend Chase nor ever come back . Especially this location.

This location is the only one in town so be prepared to wait in line for a hot minute. However, the…read morepoint of this review is to highlight an outstanding employee there named Chad. He was helping in the lobby area with a little iPad when I came in and needed help. He helped me in the most attentive and loving manner. Talking to him brought me a sense of peace in the chaotic environment that only the beginning of the month town madness brings. The branch has a a gem in their midst. Give this guy the highest accolade one can achieve in the banking system. He deserves all the raises, bonuses, and promotions. The 5 stars are for Chad ONLY, the bank as a whole is... a... different rating.

Even though it's busy, they try to make sure they to service everyone asap…read more Big Thank-you to MICHAEL for clarifying things with me and helping me out !! He noticed somthing and spoke up! Need more Michael in this world of business. Definitely like coming to this Wells Fargo .

Normally there is a teller at the counter, but today, no one. Two admins sitting at their desks,…read moreone possibly doing an orientation with someone. I was greeted with a "Welcome, someone will be with you shortly." There I stood for what seemed like forever, but it was only about 4 minutes. Finally a teller came out of the vault area to wait on me. Soon the line grew to 4 customers waiting to be served. Finally, an admin got up and opened a window and then another teller returned from a break. It definitely wasn't like the old days when they were here to serve the clients. I felt I was interrupting their day by setting foot in their building.

They would get a no star if possible. Going to close out my business account and not do business…read morewith this horrible institution again. 10 day business holds for security purposes disguised so they can collect % on the accumulated deposits. SAD SAD SAD. Don't do business with them and for current customer, try Navy Federal or US Bank.

Diana Duncan did an excellent job helping us and exceeded all of our expectations. I highly…read morerecommend her for all your banking needs at Altura Credit Union. Thanks Altura!

The team members at Altura are always so friendly and accommodating. Yanira is always so helpful…read moreand personable. Bonus is they decorate so cutely for the holidays!

Customer service is lacking. The manager talks down to you would not do business with this bank…read morelocation.

Screw BOA and the rest of the criminal bankers. I took possession of a RV that I sold in the amount…read moreof $42,000. The cashiers check was drawn from an account from B of A, no big deal I'll get my money. WRONG! I go to the bank and they tell me they don't have the money I said well how long is gonna take you to get the money they said not till next Monday and that's six days away and I was supposed to leave on a flight that day so they said will just deposit it make an account And you'll have your money the next day. So I had to open a new account just so I can get the money faster than what they are offering. The gentleman who signed me up said yeah, your money will be in in your account tomorrow they had to have a temporary hold on their own check of funds that were pulled out of their bank. What a joke people think banks are there for them know they will screw you so hard.

Great everyone was very nice and helpful felts family I would recommend this Bank to all my friendsread more

I've bank with this bank for over 15 yrs and it's time to definitely change!!! You can never get a…read morecustomer service rep to speak proper English it's so hard to understand them you can't make out crap they are saying then when your trying to get help they don't know what they are doing or don't know what your talking about (BECAUSE THEY DON'T KNOW THE LANGUAGE ) . How is this bank taking our American dollar but hiring people overseas and not speaking English completely. I'M DONE !!!!! Do better Citibank!!!!!