This location is the only one in town so be prepared to wait in line for a hot minute. However, the point of this review is to highlight an outstanding employee there named Chad. He was helping in the lobby area with a little iPad when I came in and needed help. He helped me in the most attentive and loving manner. Talking to him brought me a sense of peace in the chaotic environment that only the beginning of the month town madness brings. The branch has a a gem in their midst. Give this guy the highest accolade one can achieve in the banking system. He deserves all the raises, bonuses, and promotions. The 5 stars are for Chad ONLY, the bank as a whole is... a... different rating. read more

Even though it's busy, they try to make sure they to service everyone asap. Big Thank-you to MICHAEL for clarifying things with me and helping me out !! He noticed somthing and spoke up! Need more Michael in this world of business. Definitely like coming to this Wells Fargo . read more

I'm not sure if they're understaffed or what's going on but the line inside is insane. The outside ATMs always have huge lines as well and they always seem to be broken. read more

Okay here we are inside the bank, my son and I were sitting and waiting for a customer representative for him to open up an account. Here's the funny part the lady came up to us and said do you have an appointment? We looked around and there was no one else here. lol so he said no and she said we had to wait because other people had appointments (?) unless there were ghosts in line we were stunned. Every seat for representatives were empty no one was there I assumed they were at lunch. But this is the typical bank, last time I was here there were two people at the counter I guess the other people were on break. There's never a dull moment at this place.That's why I keep my money in my pocket it's a better account.. read more

I've been a Wells Fargo customer since 1970. Always great service and pleasant office We've had some ups and downs like every business has but as long as there is a branch where I live, I will be a customer read more

I tried to give them my business but they absolutely refused. I am going to say that at this branch, they are "losers". they don't dare to look up and welcome you or show any interest in their clients to be. I wanted to open an "autograph" credit card so that I could take advantage of the $300 sign up bonus. I have a feeling that they really don't want to hand those cards out because the terms are lenient; they couldn't come up with a disclosure that I wanted to see before signing the contract. They also wanted documents going back 28 years because they wanted to review the relationship my husband (who is deceased) with Wells Fargo at the time. Since I didn't present those I needed an appointment. They refused to make that appointment for me even though I was in the bank at that time Don't think you can walk in and give them business because they don't give a rat,s ass and they couldn't care less. I was advised that credit unions (such as logix) have high standards and I will see if they will open the door for me. The employs that work in those cubicles are a detriment to this corporation which already has a super bad reputation and a documentary on Netflix to confirm this Their customer service stinks and the guys are all fat and ugly read more

Never had an issues with Wells Fargo itself. This branch is my favorite. It does get crowed fast. The ATMs seem to break or run out of money fast. Overall good branch good customer service! read more

the smell hits you like a Mike Tyson uppercut as you walk through the door. The power of the odor of Hemet is intense. And it doesn't get any better. It reminds me of the movie Idiocracy. read more

I was banking out of the area and had to stop in to take care of some business. The staff here was always polite and assisted me with my issue. They took time to get to the root of the problem and check the status of a claim that was made prior to my new card being delivered. When I needed help using the access code at the ATM for the first time, the gentleman at the door was kind enough o show me how to get the code on the app and use it at the machine. Great service is why I stay with Wells Fargo. read more

Excellent customer service, cashed check mid- January 2019.. everyone very helpful.. Check #0785012 for $50.000.. claim# 00563818.. Date of Loss 10/31/2017.. issue date: 1/3/2019... By CSE insurance.. Adjuster: Christine Lee.. Thanks to everyone read more

Fist time here today to cash a check. Had a very nice teller, she was very friendly and helpful not pushy about opening an account. Although I did not open one she was very polite about it. Will definitely be cashing my checks here from now on. read more

My checking account was closed a few months ago, without a proper explanation. I don't appreciate that. Wells Fargo is still losing, with all the scamming of customers. read more

Don't worry, your prayers have been answered. I'm leaving. Where do they find these bimbi's read more

I have an account with Wells Fargo. I had someone borrow money from me and they were going to Wells Fargo to deposit what they had borrowed. I told them to give them my name and address and they'd look up my account. (I do this all the time...because yes, I am a generous person.) This location wouldn't look up my account. I had to tell my friend my account number on an unsecure phone line. Giving out an account number SHOULD NOT have to be done to make a deposit. A withdrawal...hell yeah! But who wants to give out their account number??? Stupid flippin bank. Makes me want to leave Wells Fargo all together. I understand if there was someone with the same name and address that had another account number but since that has never been a problem, I don't know what the big deal was. read more

Terrible Customer service! Wanted to charge me a fee to walk in and get change and I have 2 accounts with them! This is yet another reason why Wells Fargo is losing customers and will be losing this one! read more

This place has the worst customer service I've ever experienced from a bank. First they don't help worth crap. They tell you that you need to speak to a banker face to face, you wait 40mins & then they tell you that you can see a teller put you back in line (where you were originally at) for another 20 mins before your problem is resolved. Over this crappy place read more

Unfortunately hemet wells fargo has gone wrong.Last year they messed up our new debit card issues.This time they messed up again.Our checking account number had been compromised so we needed a new checking account,.We never received our new checks,went to the branch and found out the checks were never ordered.How can a checking account be opened with no checks ordered.DUH..The associate at the door was so polite and courteous it was scary,the banker didn't seem to be interested in our concerns,didn't even look at us in the eyes when talking,kept saying is there anything else,.I think his k-mart tie was too tight.Then he goes into the back to get something,doesn't come back for ten minutes.Uggg,If I thought that any banks were better I would take my $500 and go elsewhere. read more

I have a business account here so I am not in here much but the service is always wonderful. All of the staff are very friendly and even when there is a long line it tends to go fast. Plenty of parking which is always a plus. read more

I was very disappointed in you because i'am a senior citizen and I wrote my cousin a check for the rent which I will never do again and she either misplaced it or lost it and you could not even stop a check for me without a $31.00 fee I have been with you for many of years and never have been treated like this so I will never write a check again Delia lopez read more

Normally I have a great experience but over the last couple years it has gone down! I now drive down to the state and Stetson welsfargo because they actually do their job... Before this decision I had to call 3 times and even after the last call I did not even get a call back regarding a 401k roll over. Which you would think they would want that kind of business... I no longer go to this welsfargo unless Im going to the drive up ATMs! read more

In fairness. Some of the tellers, the other ladies and guys in their boxes are really good, sincerely helpful. It's just that this week, the line was a really long one. The handicap area left two old people waiting a long time before the banker attended to them. We had to complain to the lady who happened to be a manager, a Chinese lady. She responded without any inch of customer service in her. She sort of said that with the number of people lining up, they have to prioritize which one is important, she also said that there is one that is in-charged in the handicapped area. We both saw that there was no one. The banker in-charged was also in the same window with the rest helping the customers in the line. The banker was also talking. The manager went to her box and I believed called the attention of the in-charged which in minutes speedily returned and gave the man his money. iRONically, two staff were aready outside the door welcoming people to the bank before they have even entered the place. What a complete opposite from what the manager showed us in how she even uttered her words. It didn't reflect the customer service her staff are trying to put up with. Hope somebody higher than her could give her a good coaching. She needs some refinement. read more