I get all the gripes about chase bank and even this branch. Especially now with all that's going on even complicating things further. I was about to give up on chase bank after being a customer ever since chase took over the Washington mutual banks which I was a customer. I just started another business account with chase and had nothing but issues with it since opening it. Over 3 weeks later and still not resolved all over an issue on their end. Multiple visits to the branch since u can't call the 800 number right now u just end up on hold for hours and hours I was honestly looking into ways I could file a complaint against the bank. The one guy who worked with me the entire time was the branch manager Gurinder. Very professional, good customer service, and went above and beyond to make sure he did everything he and his team could do to help. The rest of his team also always did their best to do whatever they could to help. Restored my faith maybe not with this bank but definitely with this branch. Great job thanks again guys. read more

Zelle (and Chase) can go to hell!!!!! I had a business account here for my rental real estate LLC for three years. I used Zelle to send money to myself on a monthly basis. However, unbeknownst to me, last month Zelle changed the recipients phone number for my profile. It read my name, but someone else's number. It was one digit off. Once I found out the money went to the wrong person, I called Chase to reverse the transaction. I was given the "run around" and instructed to go to the branch. I go to the branch and they informed me the transaction cannot be reversed, but I should call another number. I call the other number and they inform me that I should call the other party. Then I was transferred to another number. Fuk this!!!!! I called the other party and they informed me that they notified their bank, and asked them to reverse the transaction. They are with Wells and that big bank did not reverse the transaction for 8 business days. I finally received my money back after 10 business days, but only after I threatened to file a complaint with Chase's primary regulator. I found out later that 10 days is the maximum time allowed before the bank has to return the money. After all this, Chase has the audacity to tell me, they can debit my account if after their investigation they find wrongdoing: Da fuk!!!!! I didn't change the recipients phone number mthrfukrs! Your fukn Zelle system that you own with a consortium of other banks that are too big to fail changed it. I ended up closing my account. Keep in mind this is not my first negative experience with Chase. Prior to the Great Recession, they sent me a card and said sign here, we'll give you a six figure equity line. When the GR hit, they canceled my line (I wasn't using it anyway). There was a class action suit and I ended up getting a whopping $25. Well FUC (Fuk U Chase)!!!!! You are an unethical bank that has been fined hundreds of millions of dollars bc you have inadequate systems to monitor money launderers, and two of your former advisors were sued by their grandmother for steering her into unsuitable investments and forging her signature. Its a wonder your chairman still has his job. read more

Great Bank great service here . Much better than the other branches . I just wish somekne would service the tradh can correctly i mean how hard is that ? Its a little disgusting for months now . read more

Chase Bank - Banks & Credit Unions Near Me - Huntington Beach, California

Seriously ....this new bank model? Someone needs to bring their corporate down o reality. I was told when there was fraud on my acct they would "rush " my card to me in 3-5days...called 5 days later ...oh there was no rush put on it...you should get it in another 7-10 days, it was sent out yesterday .... some banks will issue a temp ATM... ..gesh...MAYBE LEAD WITH THAT???? And fyi...it only works on ATMs and has a lower limit. But, girl at wierd counter that when you need her goes behind glass door????? That's a lot of protection..opening and closing that door??? WHO MAKES THIS STUFF UP??? IDIOTS ...no common sense at alll read more

One reason I choose a bank is so they protect my money. What a failure Chase has been! Stay away from Chase Bank!!! A company incorrectly charged me $175 on my card in December, 2020. I called Chase and filed a protest. 4 months later, after multiple conversations with Chase Represenratives, Chase tells me there is noting they can do because the vendor I allegedly used, used used a 3rd party pay vendor called Square Cash, and Chase has no agreement with Square Cash. I have gone round and round with Chase over this. It is wrong on so many levels and possibly even illegal. In any event, I have never known of a bank who sends my money to a party in which they have no agreement with. And... if this were the case, they should have told me this in December and not strung this out for months. read more

We recently opened an new account with Chase in October 22 at the branch located at the corner of Brookhurst nd Adams. This is the worst experience we ever facing with. The banker Emilio Lopez opened the account for us and our first payroll roll check was directly deposited to the account long other checks. After a week our account was closed because Chase fraud department suspected this is a fraud account. Emilio suggested that we should reopened a different new account and again the second account was closed and all of our checks currently were hold back for more than 2 months. We went to the bank to look for Emilio for help and was instructed that he was promoted to a business banker and longer work at the branch. After 2 months all of our money are freezes in the closed account and we don't even know when they will refund our money. In the meanwhile we don't have money to pay for our daily expense. This is the worst experience we are facing. This is a horrible bank, horrible practice and horrible customer service. read more

This seems to be a very new building or renovation. No tellers; just ATM type machines that are super easy to use for deposits or withdrawals. There are a few employees in glass cubicles in case you need to do something more involved. I have always been treated well and greeted in a friendly way. I don't hate going to this bank! :-) read more

I usually would not write a review for a bank, but I've been coming to this branch lately and I've found I like it way more than other branches! Its a fancy Chase with fancy ATM machines and everyone who has helped me has been super nice, especially Nichole. She hooked it up with a savings account today and gave me lots of good tips about how to make my banking/bill paying easier and how I can build my shitty credit back up. She made me feel confident and not scared and confused, haha. I will definitely go back to her whenever I need something! read more

So, I've never banked at Chase so imagine my surprise when I walk in and don't see any tellers, ONLY ATM type machines. A very nice young lady approached me as I entered and offered her assistance. I wanted to make a deposit into a bank customer's account, however was informed that I needed to be a customer in order to make a deposit without a fee. Huh? I told this young lady, I've never paid a fee to make a deposit into a bank customer's account previously, only for cashing a check. Besides, I was depositing cash. Did you know you cannot deposit cash at Chase Bank without showing them your Driver's License under the guise of laundering? She disappeared to the back of bank along with my driver's license. Great that you able to protect the interest of the bank, but what about the security of my identity? I don't think I'll be banking here anytime soon. read more

This location on Brookhurst and Adams is way better than the location on Brookhurst and Garfield!The representative by the name of Molly and the representative by the name of G were both very pleasant and professional as well as a great help! I could say the opposite for the Garfield location as they were extremely rude. Take my advice and come to this location for a refreshing experience. read more

Worst branch to come to. Only one teller window and one customer service. She is awesome but her station set up is silly and inefficient. 3 people waiting. The machine supposed to take over work. But if you don't want to have debit card for your business account, you are out of luck. Further, Chase does not allow big deposit online. How is that a good business strategy? Go figure! read more

After going to two other locations that were closed, Bianca, the branch manager, provided outstanding service to me today at this location ! I walked in very last minute and she was happy to help me and did not rush anything at all. She went above and beyond. Very very grateful read more

By far the worst experience I've ever had inside of a Chase branch. Every single member of the staff projected they're miserable mood all while refusing to help me. I needed to get checks printed, no big deal, I already Successfully went to another Chase branch and got them. "Customer service" reps should all look in to different careers. Unfortunately it was so bad I question if I still wanted to bank with Chase. Considering the fact that I was in the Bank of America next-door and they were all pleasant nice willing and WANTED to help. I do hope there is some type of repercussion or at the very least training that will be done for the staff members that were all working January 2 around 10:30 AM. read more

Really disappointed with this chase location. They don't have any tellers, just inside ATM machines. They do have employees in offices willing to help. We really like chase, however this location is a pain for me to use and I will not be back. read more

A new branch built from the ground up. When you walk in, you'll immediately notice they don't have a regular row of teller windows. Instead, there are freestanding workstations and tellers there to greet you when you enter. read more

Top notch service from Nichole! She really took her time with us and went over the top with counting several hundred dollars in change for us. No easy task but she and her teammates did it with a smile the entire time. Excellent service here! read more

I walked in at 5:40. I understand they close at 6 but there was only 1 banker working and no greeting. I waited 25 minutes and felt rushed. Some people work later during the week so I was shocked when I saw only 1 banker. Wells Fargo had at least 4 people when I walked in close to closing. Customer service needs improvement. read more

I like this new location. You are greeted when you enter, new kind of transaction machine looking things and nice people. Can't really think of anything negative and I even asked for a free mug. Well, they looked around for one and couldn't find one (they say) so they instead gave me a metal water container with a clip. It was blue colored with "CHASE" on the front - well I don't like advertising their logo so I duct taped it. Anyway, better than nothing I say! Although the mugs do look pretty cool but since they were nice I will let it slide. Nice people/service - I recommend. read more

Been coming here since they opened, however I don't think I will be coming back. I have to admit walking in its definitely not what I'm used much nice and fancier feel so they get a star for that. The tellers are very friendly and welcoming so that's another star. Unfortunately where they lost the other 3 stars is when I gave the young lady my check to deposit. I asked to get 400 cash back and deposit the rest. I guess I should have been more specific in the amount. She started writing up my deposit slip and noticed her math was off. So I told her my check is for 1000 not 900. She gave a short pause with that confused look on her face. I decided to give her a short lesson in basic math. The check is for 1000, I wanted 400 back, simplify the equation to 10-4=6.... She still had the confused look on her face and then felt it necessary to use a calculator. Once again the calculator proved that 400-1000 is 600, not 500. So she took my check to the back and out comes a separate young lady to give me my cash and receipt.With this review of my experience is not to embarrass the young lady ( I'm sure she was already feeling it) or the branch but just to inform future customers to double check your receipt before departure. It scares me to think the people I hand my hard earned money to May need a refresher course in 3rd grade math. read more