Nice and professional workers at this Chase Bank location. I had a employee help me out with a certain deposit of money, and things went well as he took me through the steps. Nice management and friendly staff here. Love my bank. read more

Almost never have to go to bank physically anymore but needed to deposit and convert some super annoying rewards cards I had. Was helped by Moira who was incredibly patient with me and executed every request I had perfectly. Even helped me with my unactivated debit card that I haven't touched in years! Very happy with the service I got here! read more

The ATMs are a joke. Wouldn't even let me withdraw $1,400 out of my own bank account so I'm going to have to come back every couple days until I withdraw the entire amount smh read more

Upgrading my review from one to three stars. Have had the card for several months now and even though the application process was a hassle, the card perks are good. $700 welcome bonus plus good rewards points prompted me to give them a couple of extra stars. read more

The Financial team at Chase Bank on Algonquin in Huntington Beach is so helpful and personable. Ahmed and Ryan went above and beyond to accommodate my needs. I highly recommend them!! Thank you for all your help!! read more

Went here yesterday arrived at 3:45 to open a business account which takes a hour. I waited for 20 mins to be helped then since it was after 4 oh we won't be able to complete it today but you can get started, continued to go through the process and then got stuck on some codes for 40 mins (I think just trying to get time to pass) then was immediately pushed out the door at 5. Told to come back tomorrow, I come back today at the same time because I can't any other time and was told oh she has appointments you can't see her leave your name and number she will call you. THANKS ALOT GOING TO A DIFFERENT BANK! read more

Super nice group of people. At each visit they take care of my banking needs and they remember who I am which is very important to me. The personal touch makes me feel welcomed in this branch. I have done business banking with them for years and will continue to do so because of their great customer service. read more

"The Case of the Missing Check" Where's Sherlock? I had a bad experience with this Huntington Harbor Chase branch - They lost my check! (11-29-2018, 1:54pm) I made a simple deposit with teller Jamie's assistance, got a deposit receipt, and was on my merry way. But oddly, Jamie REVERSED the transaction in the same MINUTE that it was deposited - totally unknown to me! It was as if the transaction had never happened - But I had the deposit receipt (but not the reversal receipt), and assumed all was deposited. I returned to the bank several days later when I noticed the deposit had not posted. Jamie "explained" the deposit and the reversal, and stated that the check was returned to someone! Not me! How can something as egregious as this happen? At this point, I realize the CHECK IS MISSING. What was Jamie's problem? Did she make an honest but dumb mistake? How could she deposit and reverse the deposit in the same minute and not say anything to me as I'm standing right in front of her? And why was the check reversed -- no info. Did she think she returned it to me, but really returned it to someone else? Was the check just tossed? Or will it be used for other nefarious means? Was there some kind of Prejudice going on? Was there an absent seizure? The pleasant bank manager Narissa(sp) in so many words basically said, "too bad" - as if it was my fault! No, it's your fault being the bank manager! Narissa said she could do nothing since the check is not in their system. The manager protects their people and blames the customer. She did not really apologize. In this particular situation, it is an issue to ask the check writer to cancel the missing check and get a new check rewritten. Chase is doing a good job chasing a loyal customer away. :( read more

Have been a Chase customer for years. CURRENT manager shows no customer service. Have a major problem and was literally told "someone will contact you" meanwhile money was wired OUT OF MY ACCOUNT without permission and Chase can't even give me a person to speak with! Will certainly be closing my accounts there soon read more

Chase is both my bank and my credit card provider. I use to have Washington Mutual for banking until they went under. Haven't had anything but great things to say about the credit card so I guess I figured the banking experience would be the same. I was wrong. The staff at this particular location has some obvious holes and really need to make some changes. My personal banker that I sit down with whenever I need to discuss nitty gritty is excellent and most of the over-the-counter bankers are polite and friendly. However, there is one lady here along with a younger man that both never even do so much as crack a smile. They almost always seem rushed or flustered and it is completely apparent they are just going through the motions. What really set my fuse off was one day I had arrived just as the bank was closing, someone was closing the doors literally as I was walking up so I asked if they could help me use the ATM since I had previously tried to use it but for whatever reason I had some trouble. The person looked at me as if I was crazy and simply said that they are off work. Really? The ATM is literally ten steps outside the door and I'm your customer but since you have technically been of work for two seconds now you can't just give me some assistance? I was shocked, I couldn't believe that. While the people themselves seem stoic at this branch, my personal banker is great and I've never had any issues with any of my finances or accounts or credit card, which is why I stay with them even though I give such an unfavorable review. read more

Cute little bank. Mohammed is always so welcoming and friendly! Feels nice to be remembered by name every time I come in! I hope all your employees are as professional and courteous as Mohammed! read more

This Chase branch has the feel of a small community bank and I've had only the very best service from each and every team member there. Even though I hardly every go inside to do my banking, when I do, they welcome me by my last name! Every time! How they remember me still boggles my mind, but even better is that they pronounce my last name correctly! It has 17 letters in it folks!! They are personable and efficient too. If they see more than 3 people in line, they'll open up a new window. They are flexible and workable too, something that I do not experience with Wells Fargo on my business account. Can't give this branch enough STARS!!!!! read more

I've gone to this location for over 2 years, & I've never had any issues at this bank. Every employee I've met here has been very helpful & kind. When I came in to cash out some coins the other day, Francesca helped me out. She was really nice & we had a good conversation. read more

Sabrina R. Has the worst attitude and not helpful at all. Lots of eye rolling, confrontational and unnecessary rude comments made. She is not cut out for customer service. Avoid if you can. read more

Chase bank closed my credit card with no warning less than 2 weeks after my husbands death throwing me into many issues with recurring payments. Not one person at my branch, as a Private Client, helped me or returned calls. Apparently Private Client means it's so private they're not aware of your existence. read more

Not even worthy of 1 star. Whoever Sabrina is SERIOUSLY needs an attitude adjustment. I called inquiring about small safe deposit boxes and the conversation immediately started off on a bad note with the monotonous, resentful tone in her voice when she answered the phone: Sabrina: "This is Sabrina. Thank you for calling Chase Bank." Me: "Hi, I'm calling to see if you guys have any small safe deposit boxes available." Sabrina: "No I don't think we do. What size are you looking for?" Me: "Just the smallest one" Sabrina: "Yeah, I don't think we have any." Me: "Okay, could you maybe check...?" Sabrina (this is where she whipped out her incredibly harsh, passive aggressive sarcasm): "Yeah, I can check, but I'm asking you what size do you want? We have 2x5, 5x5, 5x10..." Me, caught extremely off guard: "Uh... I'm sorry, the smallest one, please. The 2x5." Sabrina: "Ok. I'll check." (Puts me on hold for MAYBE 3.8 seconds) Sabrina, in a very rushed, rude tone picks the phone back up: "Yeah we don't have any." Me: "Um... Ok, well, thank you for checking." Sabrina: "Mmhmm. You're soo welcome." The convenience of this location in relation to where I live is prime but needless to say I will absolutely never go to this bank for anything. I am so unbelievably caught off guard and disappointed in this bankers customer service skills/lack there of. read more

The neighborhood bank. Close and convenient and free-standing non-the-less. an oddity in today's convenience society when it is embedded in your phone, grocer or dept store. I like that its rarely busy and I get handled quickly and accurately. My teller is always personable and cute. She even pretend laughs at my lousy jokes. A fun part of the day and a quick way to get my errands handled. I may just bypass the available ATM next time to share a laugh. read more

I have never received such poor customer service. The branch manager Ms. Spencer really is exceptional in her poor customer service. I would advise avoiding this branch for any service. I have had the pleasure of dealing with competant staff at other branches of chase bank. However this branch is truly vile in the service of banking. read more

Chase Bank - This place is a den of poor customer service. - Banks & Credit Unions Near Me - Huntington Beach, California

looks like we lose alot of peoples' checks! you are in the banking business and have the responsibility of handling the public's' hard earned money and you are failing miserably. girl bye. read more

Grossly understaffed, no sense of urgency and fair customer service at best. 10 people in line and only 2 tellers open. So frustrating.

They are always friendly and helpful. Sometimes there s a short line.

Turned in a lot of rolled coins today, customer service at this bank was very polite and friendly. Ryan was super friendly when I called in to ask if they accepted coins and then Mohammed was very nice when I took my stash to the window. read more

I am a mortgage broker, and a d*mn good one - I have 14 different banks I can broker loans to. But. My wife and I decided to buy a home that was "unique" nothing at all like it on the market, so none of the banks that I worked with finance the home. I went all over the place trying to find a retail bank that would lend on an overbuilt, historical home that was over 100 years old, and I finally came across Sean Kane through an internet search. He reviewed the appraisal with an underwriter, and said they could do the loan. I applied, and everything went smoothly - maybe 20 days start to finish. I got a 3.75% with no points and no lender closing costs - that was about 0.25% lower than US Bank or B of A were offering. I am writing this review from the comfort of my new (but super old, historical) home that Sean Kane helped me get into... this is a guy you want to do business with. read more

Second time that your young, male teller has made a mistake on our account. I walked in and asked for a cashiers check from our premier savings and just noticed that he took the money out of our joint checking. Really sloppy work and not listening. Now I have to go back in due to YOUR mistake. Never coming to this branch again, especially with the limited parking, read more

I was double charged on my credit card. I was helped and the problem was quiclky resolved. I trust this location with my money - need I say more? read more

This branch is one of the better ones and I would give them a 4 star, however Chase Bank corporate and lending are terrible. Communications are poor, they are slow to provide needed documentation for required insurance and now about 25 days without a refund check. 4 phone calls were made regarding this and lots of waiting. Each communication included a different response. I will be looking for another place to bank and my first opportunity to switch mortgage lenders. Say is you can. Run if you are already with them. read more

SO HELPFUL I got locked out of all my accounts but this one! SOOOO SOOO GREAT!!!!!!

Love this branch! Very clean, lots of staff, you get greeted right away, etc. Recently opened a biz checking account. Sabrina and Joey are awesome to work with. Very smart and professional. Looking forward to many years of biz with Chase! read more

This location has the worse customer service!!!! What should have taken maybe 15 minutes has cost me 2 days of my time and me going to a Different Location to complete my transaction. Avoid Sabrina R. if you can, she would rather give an attitude and complain rather than help you. Very disappointed. read more

Nice clean, modern location. Easy in and out and no problems yet. I would definitely return if I'm in the neighborhood.

Used to be a super friendly, personable bunch with employees that stayed for the long haul. Now, an extreme lack of tellers create huge lines and people are stationed, not to help the customers, but to show them "how to use the ATM". Moving to robo tellers at the first of the year. Bank manager, acting as a teller, waited on 6 people, but only served 2. Was incapable of helping the rest. When I got to the front of the line, she informed me I could use the ATM for my deposit, which someone already told me as they walked the line. When I said I preferred not to do that with as many checks as I had because I had problems with it in the past (which took a month and a half and a real person at a smaller bank to figure out), she informed me that no one else had ever had that problem before! She started arguing about another issue, so I just stopped talking and completed my transaction. Don't bother going inside. Most of the time, they'll shag you out to the ATM, most of the time very nicely, with the offer of assistance. Gee, thanks. First time at an ATM, folks. Handy little machine! Oughtta use these for everything! And if it eats my check, shucks. No problem. More of those where it came from. Don't need the money anyway. read more

My wife and I just closed escrow on a new house and Sean Kane was my mortgage banker. From the beginning Sean was upfront about our interest rate and fees and the choices we could make. Then Sean gave us a list of documents that we needed to provide. He is extremely organized and also extremely knowledgeable of the loan process. When I had trouble getting insurance on the property, Sean worked with a lot of insurance agents to get me the best deal. That was going above and beyond. He was always accessible and even received my call when he was on vacation. He did a great job for us. With the heavy commitment of a mortgage, I feel extremely fortunate to have a mortgage banker as skilled and honest as Sean Kane. read more

Been with these guys since they were Washington Mutual. NEVER had a problem with customer service via phone, NEVER had a problem with mystery purchases on my account, NEVER had a problem getting a hold of money when I needed it. The only time my card was stolen, they were quick to respond, cut off the card and refund the charge that was made on my account. Thus far, the only bank that I fully trust. Thanks Chase Bank! :) read more

I have dealt with this branch since they were WAMU. I have my personal and business accounts here. I have had great service. Christina, Sally, and the whole crew over there treat me very well and I can get in and out quickly. I definitely recommend this branch. read more