January 17, 2026…read more To: US Bank 1933 Foothill Blvd. La Verne, CA 91750 Attention: Management of US Bank, La Verne Branch Subject: Letter of Commendation for Ms. Masha Jones Client Relationship Consultant - La Verne Branch Dear Ms. Jones, First of all, I would like to thank you for your assistance with my banking transaction and provided me with an excellent, unique, quality service approach, during my visit with US Bank La Verne, last January 16. As a customer of US Bank for many years, my personal experience is valuable to me as an individual and clientele of US Bank. Especially how I was treated with respect, trust, your helpfulness and a genuine approach to a banking clientele from all walks of life. I believe in "customer satisfaction" building and establishing a solid business structure among the local community. Ms. Jones, my visit to your bank, your genuine interactions and approaches are excellent in meeting the banking needs of customers, providing me with a positive banking experience with US Bank. Your unique interaction to meet the needs of the clientele is an excellent example to follow to establish a genuine business solid relationship among your clientele from all walks of life . Thank you and wish you the best! Sincerely yours, Marie Ann Tse Wing

This branch is a perfect example of a bank renovation to modernize its space gone so bad. Customer…read moreservice, nonexistent. The space is awkwardly laid out that there's no room for providing meaningful service. The staff? If bonuses were given for excruciatingly slow pace the staff at this branch would be ringing in huge bonuses. Do yourself a favor and head to the older San Dimas branch on Bonita and get quick, friendlier, accurate service that you deserve. I would post a zero but this app forces the lowest rating a one.

It was a great pleasure to meet Mr. Edgar Salazar on 7/6/2021 when I came by to open a new account…read more Mr. Salazar is very courteous, patience & professional. He answered & explained everything in details oriented when I asked the questions. Overall, I'm happy with Mr. Salazar great services.

Worst bank I have ever seen . Poor customer relation service .. I sent 3 messages .. no response …read more. the branches function with no clues from the head quarter .. low security level of banking .. they hacked my account and yet to do something about it .. they owe me refund and almost one month passed either no refund returned ..

This is about the branch only . The branch is just completing a major remodel . This one is done…read morewell. We were greeted promptly and professionally taken to an office . The options and rails for IRA / cd were explained. The product that best met our needs was identified and we were done in a flash. While we were there the banker pointed out that we qualified for VIP status and explained the benefits and that there was no cost associated with it. That was done as well. I was pleasantly surprised by how well we were treated and how quickly. This was on a Saturday afternoon.

Manager was rude. Made me wait for half an hour and she let me go without helping me. I hope you…read morereplace her.

I've been a long time Wells Fargo (WF) customer since 1993 and I still am... if I did the math…read moreright in my head... that's 29 years ago... just two years after graduating from high school. Amazing how time flies when we're having fun. I happened to be nearby this La Verne WF branch and needed to withdrawal some cash for Chinese Lunar New Year. Got to fill in those red envelopes with some dinero LOL! I got what I needed and also got some good food recommendations for Flying Rice Asian Kitchen (within the same shopping center) from the bank teller (I asked them for it) LOL. I normally prefer to use the ATM versus walking into the bank for my banking needs unless I need to speak to someone or need to get something done that I can't get done via ATM. Nowadays, I'm finding myself walking into the bank more often than not because I'm helping my Mom with money stuff LOL. However, this is not the Wells Fargo I go to regularly though since it's not on my way to my Mom. I have been visiting their Claremont branch quite a bit during the last year or so... I will have to do a review for them later. Wells Fargo is a good bank. Staff is professional, friendly, and helpful. Sometimes you might get a bank teller who isn't the most pleasant... don't let them ruin your day just because it's just not their nature to be friendly... they can't help it. Anyway, I feel humble whenever I walk into one because of their history since the 1800's and they are still going strong. Give them a try and open an account at any of their branches today! Happy Banking!

Per my google review. Bad customer service. Could have handle better issues with customers. Will…read morenot recommend to be your go to bank. Please save yourself the time and effort. Do not go to this bank for complicated issues. You will be disappointed.

Wonderful, friendly, and very accommodating staff that goes way out of their way to take care of…read more their customers. Of especial note is banker Edgar Salazar - highly recommended his knowledge and for making the customer first!

This is a small newer branch it has a drive Up ATM / vestibule with ATMs that allows access after…read morehours by using ATM card or mobile wallet. It has an Amazon pick up locker. Parking is shared with other businesses in the center. I have not gone in to the branch in some time so I can't speak to staff.

Idle-Free Zone for the drive thru ATM is a bold move considering the rise of jugging. It's an…read moreunderstandable sentiment because of the fumes coming from most cars and because of how close the drive thru ATM is to the front entrance of the bank but it's seriously something to rethink.

If I can give 0 star I will give 0 , The manager never…read morehelpful every time I go in this bank ! Slow service , and ask you wait 1 hours

Got an email saying that my order for euros came in by FedEx to the Claremont Bank of America…read moreoffice this morning. During my lunch break, Yessenia helped me at the counter, not only giving me the euros I ordered, but also letting me know about the blue travel credit card offered by Bank of America.. She emailed me the details, which I will consider after reading up on it some more. I appreciate Yessenia's professionalism, kindness, and friendliness. After that, I took a picture of the large spacious area in this branch of Bank of America. It is a great upgrade compared to when I came years ago. It's inviting, with are comfortable chairs and couches to sit on as you wait for your appointment, and there are at least 5 separate offices with frosted over windows for people who want to have a private consultation with one of the bank staff to set up accounts, etc. Two beautiful art pieces on the wall caught my attention. They had descriptions of the artist on the side kind of like you would see in a gallery. It was a nice touch. There are still several blank walls that would be very much spruced up by other visual art. I think art makes corporate places like banks feel less sterile and more human. In any case, fantastic impression of this branch of BOA today. Mostly thanks to Yessenia!

One of the things I love most about Pacific Premier is they know you first hand. Always friendly…read moreand always professional!

I have always appreciated the staff at Pacific Premier Bank but recently had such good help from…read morethem trying to change over my checks from Opus. They are all so very helpful. I have been with this bank through many changes over the last 26 years since it was Rancho Bank so I guess I will just stay. I really did love it when it was Rancho Bank in San Dimas, it had a real hometown feel.

Wow what can I say. Foothill credit union is the greatest most helpful bank in the San Gabriel…read morevalley. To be more specific the individual I dealt with was Daniel Juarez. What can i say about this young man other than he's very intelligent. Incredibly helpful and very empathetic. He described everything perfectly. Wasn't trying to sell me anything or give me false hopes. He was there to help me. In this day and age it's hard to find people like this. This man has a Great future ahead of him and I highly recommend speaking to him if you have any interest in opening an account, getting a loan, or apply to get a credit card. Thanks again Daniel!

I truly can't say enough good things about my experience with Roger Sardina . From the very…read morebeginning, he made me feel welcomed, supported, and genuinely cared for. You can tell he takes pride in what he does and goes above and beyond for his customers. The whole loaner process could have easily been stressful, but Roger made everything feel so easy and smooth. He took the time to explain everything, answered all my questions with patience, and made sure I felt comfortable every step of the way. That level of care is rare, and it really meant a lot to me. What stood out the most was his kindness and professionalism. He didn't just do his job he made sure I left feeling confident and taken care of. Thanks to him, we are now homeowners, and that is something I will always be grateful for. He played a big role in one of the most important chapters of our lives, and I truly appreciate everything he did for us. I would absolutely recommend Roger Sardina to anyone. Thank you again for going above and beyond it did not go unnoticed.

I've called three times during business hours. No one answers and they direct me to automated…read moreservice or their website, when I actually need to talk to customer service for what I need to do. Are they not answering phones now?! It seems from my experience and what others are saying on Yelp that they desperately need a few more employees to run this location properly.

Again, it is same lady(or maybe manager). She has the fake smile, not help with anything at all. I…read morewas asking there is any way to help check the bill if there is any counterfeit bill, she said: you can come over tomorrow because only one person at the counter. I will never use this branch again.