Wow what can I say. Foothill credit union is the greatest most helpful bank in the San Gabriel valley. To be more specific the individual I dealt with was Daniel Juarez. What can i say about this young man other than he's very intelligent. Incredibly helpful and very empathetic. He described everything perfectly. Wasn't trying to sell me anything or give me false hopes. He was there to help me. In this day and age it's hard to find people like this. This man has a Great future ahead of him and I highly recommend speaking to him if you have any interest in opening an account, getting a loan, or apply to get a credit card. Thanks again Daniel! read more

I truly can't say enough good things about my experience with Roger Sardina . From the very beginning, he made me feel welcomed, supported, and genuinely cared for. You can tell he takes pride in what he does and goes above and beyond for his customers. The whole loaner process could have easily been stressful, but Roger made everything feel so easy and smooth. He took the time to explain everything, answered all my questions with patience, and made sure I felt comfortable every step of the way. That level of care is rare, and it really meant a lot to me. What stood out the most was his kindness and professionalism. He didn't just do his job he made sure I left feeling confident and taken care of. Thanks to him, we are now homeowners, and that is something I will always be grateful for. He played a big role in one of the most important chapters of our lives, and I truly appreciate everything he did for us. I would absolutely recommend Roger Sardina to anyone. Thank you again for going above and beyond it did not go unnoticed. read more

Walked in to Foothill Credit Union today feeling very frustrated need help with issue with IRA rollover this very nice lady offered me the help! I felt like finally someone was willing to listen and help! Elidet Velasquez! Thank you so very very much for willing to help me with my issue and listen you are very nice, kind and generous You have more than 5 stars for the great work and your excellent customer services You don't come across with nice people anymore Thank you, thank you read more

My husband and I met with Erika who was a teller at Glendora Foothill CU to make some changes and additions to our accounts there and she was Amazing! We had lots of questions on how to set up transfers to and from another bank and she walked us thru every detail. She was so patient and kind. We so appreciated her friendly and patient responses! Thank you Erika, Dave and Carolyn W read more

If you have to wait in a que, it will be awhile. They need more people working the offices . They need to schedule more tellers throughout the day. Their services are through but some patrons need the extra time and there are no other tellers available. read more

I've had my auto loan here since 2023 and making regular payments has been fine, but if you plan to pay off your loan early, be cautious. Almost every time I've tried to make principal only payments, they haven't been applied correctly. Online payments were misapplied, phone payments were misapplied, and even when I was previously told to set up autopay through another bank and note "principal only," those payments weren't handled correctly either. Because of this, I've had to constantly monitor my account and call in for corrections, which becomes frustrating. If you're just making standard monthly payments, you may not have an issue, but anyone hoping to pay ahead should know what they're getting into. read more

Yesterday I visited foothill credit union, sat down with Daniel possibly helping me out with few things like loans and opening an account. I have to say Daniel helped out with what I needed and more! Great experience with him and his wonderful service! read more

Very Disappointed with My Loan Experience at Foothill Credit Union. On August 25th, I chose Foothill Credit Union because you were one of the few local credit unions offering higher personal loan amounts for consolidation. My fiancée and I applied together online. The very same day our credit was pulled, yet not once did a loan officer reach out with even a simple courtesy message such as: "Thank you for applying, we'll be in touch if additional information is needed." Instead, we spent nearly a week in the dark. Tuesday went by, Wednesday went by, Thursday went by we made multiple calls ourselves, only to be told: "we have to wait 48 hr and Your application is still under review". Finally, late Friday afternoon nearly 5 business days later I called again and was given a vague response. The response I received was beyond disappointing. After all that waiting, the only explanation I was given was: "You don't have any other loans with the high amount you have requested".Which made no sense, there was no counteroffer, and no alternative solution. No attempt to work with us. Just a flat denial. To be clear, if Foothill had approved me, I was fully prepared to move all my banking to your credit union. Instead, you not only lost a new member, but also left me with the impression that your loan process is careless, unresponsive, and dismissive. Due to the response, I applied to SOFI and was approved for a much higher amount and I can easily provide proof of that approval. Your decision was not only poorly handled, but ultimately incorrect. To anyone reading this, I strongly advise you to consider other financial institutions. At Foothill, the chances of getting approved or even getting timely communication are slim to none. Save yourself the time and avoid a hard credit inquiry. Roberto G. read more

The Foothill Glendora Branch provides phenomenal service. Employees are friendly, helpful, and more like friends. Lisa Delci is absolutely the best and is always helpful. I woukd recommend this branch to Everyone. read more

We had to transfer our accounts to our newly acquired family trust. It was so easy thanks to you Joann Moreno who was a tremendous help to us. It was finished in 1 1/2 hours. read more

I feel that the staff is prejudice and condescending. The ladies each tell you different details of joining the credit union but cannot back up their their stories with legitimate paperwork. I am a woman of color and I got the run around each time I tried to join twice. I have called corporate twice also, so now I wait until I get a response. They say that you need a certain FICA score but cannot prove this is a criteria. I do not recommend Glendora for a good fit me or anyone of color. read more

Diana Cortez was very knowledge and helpful with my transaction. All done over the phone very quickly. I have never had any bad experiences with Foothill. read more

Convenient location in a small shopping area and lots of parking. There is an ATM available.

5 star review coming right up! I work at the San Dimas Costco. A rep from FCU came to canvas one day but I wasn't there. However I found their contract info and got in touch with a loan representative to do a HELOC. I got set up with the HELOC and did a checking and savings account as well. Cecelia a Personal banker at the Glendora branch set me up and explained things throughly. Nice features from a local credit union. Cecelia was awesome. When it comes to this credit union think this way "less is more" this credit union has an old school banking feel with all the new age perks. Customer service is awesome. When you need something done and they can't take care of it immediately. They legit call you back same day and personally let you know it was taken care of. AWESOME!!! Call time when you call customer service is short. And you get a good rep on the line. Coin star machine inside doesn't charge a fee. Awesome. It's close to my work and I can visit and go in the branch when I need to. It's awesome. Alex the teller is awesome. So helpful and patient and the sweetest person. I love love love my credit union. Thank you guys soo much. Stay local and go small. read more

By far the best of the 3 locations. Very personable, remembering my name and saying "say hi to your wire" it has good security doors. I always feel safe there. They have a Coin machine, my wife loves. If I have a deposit to make, I like to hold on to it, till I'm close by I to make my deposits here. read more

Ardo Baharian, Assets Specialist, stands out-He is the best! MANY staff at Glendora Foothill Credit Union have been helpful and sympathetic to my loss, causing difficult times with my organizational skillls. Staff have been kind and forgiving...Thank You All! read more

The WORST!! Service from Cecilia! And I mean horrible!!! She really needs to humble herself stop being lazy and work on the way she talks and approaches people. If you don't wanna do your job, just say that or quit so somebody else that wants to work can do it. She seriously was useless, And seemed like the only way she really " wanted " to help me, was for it to benefit her. Yikes definitely a turnoff from this company and this location! I did call customer service, and gave it the benefit of the doubt and went to the Covina location due to a recommendation and Melissa was spot on and is beyond amazing !! Cecilia take notes from Melissa Edit: no one told me "no" nor tried to accommodate me at that location, Covina location did everything to accommodate me, and told me what was needed But after this unprofessional messy situation I personally decided not to bank with them after this! So no, nobody told me no, I told you no ! Don't start lying and getting it confused all because it's publicly posted now . Accept one of your employees messed up and now you guys have a bitter review. Hopefully she'll do better. "Hopefully." read more

Terrible place to bank. When they get busy "one" teller. The interactions are NOT 5-star. Not very happy place.

They're the best . I feel so comfortable going into Glendora branch. Great service and friendly staff. I don't hesitate to go in when I need to. read more

Always great, helpful, and super friendly at this branch! Highly recommended. Great security too.

Cecile was very helpful and a pleasure to work with me with getting my auto loan. Refinanced. Thank You Cecile Alcantar... read more

I have been a loyal member of this credit union since I was a young girl. They are never helpful towards me when it comes to bad customer service, bullying experiences i have had from their former employees. One of them used to be a filipina manager. They can't help me, when I'm getting yelled at and cussed out by their tellers because of nothing I did. Their excuse is the teller was having a bad day. They can't help me when there's been discrepancies with deposits and withdrawals in the past. They can't help me when there's been a mistake with my IRA account from years ago which was a mistake made by their teller. They can't help me when it comes to getting my money back from handyman scammers because the check has cleared for three weeks. Even when I am paying the monthly bank fees of $5 Their attitude is always "Oh well, your loss you dumb bitch." I haven't been to the other branches for years but since I was a child then, they only spoke to my parents. But the bad vibes someone else has mentioned, I can confirm that since I have experienced the same thing countless times ---- in person and over the phone. They've yelled at me to go to other branches, but since I have other errands to run and other people to see in West Covina, it would be a waste of my time, gas and mileage. They can't even do this nicely, so you don't get that bad vibes of "we don't want you here get the fuck out!" I really should have taken the time, effort and energy to complain and file to the proper government agencies but I regret I didn't. I'm a human being who is busy and tired of having to deal with the extra stress from my personal life that it's been easier to let it go. Hopefully this bad experiences of mine will help someone else. Yelp is a good start. read more

Been a member here for about 15 years. Love the quality of service. Always make me feel at home when I visit the branch in glendora. I live closer to the covina branch but sometimes try to make my way out to Glendora when I have time. I'd really like to say special thank you to Maria Vasquez in Glendora. She has always helped me and my family. And for always remembering stuff that we would talk about even though I hadn't seen her in a while. For helping us with our auto loan (And Maria Weaver too). And also everyone that works at ffcu, the customer service has always been excellent. read more

I have been a member for almost 30 yrs had car loans, debt consolidation loans and now a business account. Very pleased and satisfied with the service I have received.. Highly recommend. read more

Great customer service. The Glendora branch staff are always so helpful and cordial.

Amazing customer service at the Glebdora and Covina branch, will tell more about them

Love this bank. The location itself is very nice and they have a secure entrance system. The staff are always kind and helpful. They have great rates for loans, credit, and checking/savings accounts. They also have a great system for starting young bankers with youth bank accounts and help them graduate into adult accounts. We've been using this bank for years and am so happy we can continue to use their services. read more

I'm leaving this review in hopes that management will see it. Your ATMS are always down after hours! Doesn't matter if it's 8pm or 8am! It is so aggravating and makes me want to switch banks. read more

I currently have 3 bank(Foothill,B of A& 1st National)accounts and by far Foothill Federal Credit Union is the best!!! If it wasn't for out of state college kids I would convert everything to Foothill in a heartbeat . All 3 branches are great but the key asset to this credit union is 1 person ....Thomas Q this guy is simply elite & understands the fundamentals of customer service. A million stars for this gentlemen is such an understatement! read more

Foothill Credit Union saved me so much money & I was blown away by their awesome staff. I worked with Gabriela to start the process of applying for a car loan and Yesenia helped me sign all documents. These ladies answered all my questions, and never made me feel like I was bothering them. They looked out for me and walked me through the process with knowledge that gave me so much peace of mind. I was able to get everything finalized in less than a day. I am now going to use the credit union for almost all my banking needs since their customer service was impeccable. Thank you Gabriela & Yesenia- you both are amazing at what you do! :) read more

I have been a member of FFCU since 2018 and couldn't be happier with the level of service and support I receive from the entire team. We just recently funded a personal loan, and the process was prompt, easy and very seamless. Each time I visit a local branch in Glendora, I am always greeted with a smile, and my questions are answered to my satisfaction. I have never had a banking relationship this good! Highly recommended. read more

I purchased my lease with foothill credit union and it was the best experience. First of all Adrian was so nice and so helpful. He made the process so smooth and even helped me with the car dealer ship giving me a hard time. The rates were unbeatable. If you can bank with foothill credit union, take advantage and go to the Glendora location read more

I just got off the phone with Vanessa she is in the loan department I have never taking out any kind of loan like this on my house or anything for that matter I had a lot of questions and she walked me through every single one of them whether I am approved or not approved that is besides the point getting the help and getting all the small FinePrint information upfront is amazing I was told about charges that would happen at the end of the loan most companies most banks they leave things like this out and she did it she is amazing she deserves a raise Vanessa thank you so much for all your help -Lisa read more

I have been using this credit union for about 10 years now. They are absolutely fantastic to work with. The staff is beyond helpful and very friendly. I can't wait to start another decade using the best bank in Glendora! Thank you to all the staff. read more

First, My account has been compromised twice. Second, This month I cancelled a recurring payment (we refinanced) and it went through anyway-now I have spent 2 hours (and counting) trying to get the payment back into my account. because the payment already cleared Foothill said they couldn't help (even though it was their error). I understand that errors happen but they have not done anything to correct their error. read more

Went in today to make my car payment and the girl that helped me couldn't just take my payment. She had to call someone first. If I don't make a payment they'll be calling me, but even giving me crap when making a payment!!! Sorry it's a week early. Biggest eye roll ever read more

Horrible customer service, teller was rude. Kept rolling her eyes and having attitude. I have no time for that.

This is a great bank to go. Although its a small credit union and they don't have many locations, this location keeps it very convenient with a drive thru ATM and a ATM outside. You can feel secure as it is a two step process to get into the bank. Once inside, it is very clean and spacious. There is a waiting area that has some toys for kids to play with while they wait. There is also a coinstar-like machine which collects your spare change and tallies up your total where you can either withdraw or deposit it to your account. The service here is top-notch. There really put a emphasis on customer service. They are helpful as well as courteous to any and every question or request you give them. If you don't have an account with them and are near the area then I high recommend opening an account! read more

I have had bank accounts with many big companies and will never go back. I have been with Foothill Federal for close to three years now and they offer good interest rates. There staff is always friendly and fast. If I do have to wait even one minute, they quickly apologize and get staff to help. I have called them on many occasions and they were always very helpful. I would highly recommend them! read more

I had a terrible experience with Andy over the phone she was unhelpful. In addition it took a very long time for someone to answer my call. I had to dial three times before someone answered. She couldn't help me with my question whatsoever. read more