Unsafe place to bank! This bank does not ensure its customers are safe by enforcing customers to…read morewear a mask. When it was called to the attention of the manager their response is "we are all adults". It clearly isn't concerned about its employees as well. Behind the plexiglass employees can be seen not wearing mask either. Now do you want to take money, coins or receipts from someone not wearing a mask and handling the items. I don't. Bank of America will be getting accounts we have had with US for over 30 years.

I have had nothing but great service at this US Bank location. From replacing a lost debit card to…read morestarting a new account, the staff have been helpful, articulate and capable.

Been a member for a long time! Some things about the buyout are good, others not so good.read more

The customer service is great here at this location ! Patricia hendricksen and Susan thomas were a…read moremassive help to my banking error and I would give them 6 stars if possible.

I don't interact much with bank employees inside the bank. So I can't say much about person to…read moreperson customer service. But as far as the overall package goes, Tri Counties Bank has been awesome. I switched to Tri Counties several years ago, when the mega bank I was with (rhymes with bells bargo) changed their policy, they gave me no interest and they made it more difficult to avoid monthly checking fees. I looked at different local banks and credit unions, and decided on Tri Counties. They really do offer great service. I earn interest on my checking account. It's not a huge amount, but it's better than paying a fee. Though we rarely use ATMs outside of the bank and supermarkets, the ATM fees are refunded as promised. When issues have come up, they have called me personally --something that has never happened with any mega bank I've been with. Online banking and bill pay is easy. And when I discovered some questionable charges on my account, I called them up right away. They acted right away --they cancelled my card and reissued a new one, helped me understand how my number was stolen and gave me good advice for protecting my card in the future, and they refunded the $40 that was stolen from my account.

I cant say enough about the customer service at the grass valley branch, they are so thoughtful…read moreand professional .I received an equity line from banner and it was very easy to get and very useful. I have recommended them to my friends and they have all been very happy .Give them a call.

Always very helpful and good customer service. They seem to…read morecare and they are rated #1 in Forbes mag.

Maggie & her entire team gave us OUTSTANDING personal attention & were over-the-top helpful to us!…read more They spent unhurried time listening to our questions & explaining policies, benefits of bundling various ins, & responding to our questions whenever we called..... There aren't enough superlatives to adequately convey just how professional, friendly, & effective their assistance was to us!! You won't be disappointed!

I just love this insurance company ( and I've never been able to say THAT before!!)…read moreEvery single person who works there is helpful, kind, friendly and will try to save you some dough!! The best service I've ever received from an insurance company. Always a live person to answer the phone, everyone there works together on your account so you can ask all of them questions and the best part is that if you have to deal with loan companies, other car insurance or home insurance companies, Maggie C. and all the wonderful employees there will make the phone calls for you, do the faxing, write the letters that are so confusing to get done yourself. They are soooooo accommodating!! I have all my coverage with them (Home, Fire, Auto, Renter's insurance) One of the main reason's I switched over was because no other insurance company would handle our Fire coverage for our area, but Farmer's would!!! So I dropped all my other insurance and switched to Farmer's!!! This office is the best!!!

catelyn was amazing, fast and efficient. I'd come back again just for her interaction.read more

Caitlin was great! Super easy process and very friendly staff all around. First timer and they made…read morethe process painless

We obtained home insurance through State Farm in 2020. We received a letter in Dec. 2023, stating…read morewe needed to make several updates, to the tune of reroofing our home for $40,000.00!!!! Our annual policy nearly doubled and we did everything that was asked of us in a timely manner, yet just received notice that regardless, State Farm would be dropping us ultimately. I wish I had something good to say about anyone I worked with or spoke to at this agency, but I don't. They were all rude, short and really didn't seem to care, nor were they helpful in suggesting alternatives or providing any helpful direction. I'm sorry I wasted our time and money with this agency and State Farm should implode, greedy bastards. Funny how there aren't ANY positive reviews about this agency beyond 2019....hmmmmm....speaks volumes.

Kathie did a great job of converting our home and auto coverage to State Farm, after AAA cancelled…read moreus after 18 years of premiums with zero claims. We highly recommend this agency for anyone having difficulty getting fire insurance in the Sierra foothills.

This Bank is now called PNC.. I wanted to commend two…read moreemployees. My first is Mackenzie, who was my first contact. She should be the example every business Customer Service employee. I was in Customer Service my whole career, and felt my first impression, which is usually says it all, was WOW! Then Christy, the manager stepped up, to thank me for mentioning Mackenzie, she too, had a very positive first impression. While I know someone's not going to go to PNC and open an account, I just felt they needed to be mentioned.. Thank you Christy and Mackenzie, until we meet again

This is the worst most pathetic excuse for a financial institution ever…read more Several years ago we were assigned a car loan with this sorry excuse for a bank. My preceding car loans all paid early or on time with NO LATES. When we obtained our most recent car loan it was nothing but aggravation. Literally every other week my wife was in the branch trying to get them to credit our account for the payments they received. The phone number for them makes it nearly impossible to speak with a human and if you do, you'll be transferred where you'll wait to be hung up on or transferred and dropped. We also were told that they didn't offer autopay, so we had to go, pay the bank and then we had to keep following up so they wouldn't let the payment float in their system without applying it to our account. It appears that this is a common occurrence with this bank on balance and transfers also. We also had an awesome teller assisting us who actually gave us her personal cell number because they were so f'ed up and had difficulty with CS leaving us on hold forever while they tried to sell another CD. One time my wife went into the branch and the gal said she had even gotten us autopay. All good, that seemed to square it all away, everything was good and up to date. Finally. A few years later we had no contact with them, no notices, a few "take advantage of this rate" fliers and then we walked out to a parking spot where our car used to be. No notifications nothing, in a state of shock we called to check our account and the proceeding payment for the month prior was posted the balance all good. We called the police and they were going to send someone because we reported it stolen. A little while later the police called back to inform us that it was repoed. The officer said that the bank had 48 hrs to inform us why it was repoed (payments were current with autopay, registration and insurance all in good standing) it has now been 8 days with no word from the bank. However we have been notified by them that we called and canceled our autopay for September. Neither have we called to cancel autopay an action they've taken and are not claiming. Not the repo company, bank or anyone has contacted us either in regards to the vehicle. If you want to have an excruciatingly aggravating relationship with an incompetent bank. One that will keep you busy fixing all of their mistakes while frustrating you with their inability to respond to the simplest issues and straining relationships with all the incompetence of centralized decision makers.., have at it. I'm going to most likely seek legal representation because there was no reason whatsoever for them to steal our vehicle while we were fulfilling the terms of the contract. BTW, the highest rating except for this one person review I've seen is 1.5. Right now, that seems generous. The ONLY REASON WHY I SCORE THEM SO HIGH WITH ONE STAR, ITS A AUTOMATIC ONE STAR RATING TO LEAVE A REVIEW.