Horrible manager at this location. Poor customer service. Please don't do your banking here. They…read moreare inconsiderate and do not want to actually help you. Bank of America is the worst bank I've dealt with, and will never bank with this greedy organization again. They will charge you nickels and dimes consistently.

TLDR: bad customer service…read more Unfortunately while my first meeting there had been a success and i felt like the banker I was communicating with really cared about my financial pursuits and relationship with the bank, the second was not. The banker suggested to schedule a second meeting, i agreed. Two days before the meeting, i emailed her asking to do it over the phone and she responded saying that works and that she would call. The time of the meeting, 12PM, she did not call. I emailed her at 12:01 and she didn't respond. I finally called the location around 12:18 and was able to get a reach of her to then hear that she was busy doing something else and that she could call me later or reschedule. But our meeting was scheduled from 12 to 12:30 so that answer really wasn't satisfactory. Especially since the rest of today and basically this month is looking busy for me. The whole time the question in my head was, "Why was she busy during a time that she had scheduled to meet with me?" During our brief conversation, she answered a couple of my questions but the rush in her answers was evident and it didn't feel all that productive. Since I've worked with a banker who was extremely attentive and caring at another bank this incident was even more surprising. If she had given me a notice ahead of time I would've been fine with it. But this? No. Extremely unprofessional and extremely disappointing. I was excited to build a relationship with Bank of America but truthfully now i'm a bit more hesitant. Maybe I'll try another branch in the future, just definitely not this one.

I banked with HomeStreet for 20 + years. Now with Mechanics everything has gone downhill. The…read moretransition has been terrible. Mechanics doesn't care. If you call be ready to wait on hold for a long time.

had accounts here for over 20 years. Before this week have had consistently good experiences. Now,…read morewith new owners, it's Mechanics Bank, and it's going downhill. Cannot get useful info by phone, from a live person. Must call the branch. And the branch isn't open when I need assistance. Because of this, and the change in ownership, I plan to move to another bank, either Key or US or Chase.

I dropped into this BECU because I needed a replacement debit card. I'd had some issues getting one…read moreover the phone and after waiting 19 days for it to arrive in the mail, I decided to stop into the neighborhood center. Even though I didn't have an appointment they were able to serve me within 10 minutes of my arrival. The entire interaction was quick and efficient and I walked out with my new debit card about 20 minutes after arriving. Ironically, my other debit card arrived in the mail that day, so I just cut it up. But I think the neighborhood service center did a great job and I would definitely go back.

I love this new location! I live in the apartments next to it so it's really convenient to have a…read moreBECU in walking distance. It's only a couple minute drive from the shopping center with QFC and Safeway. There's a decent size parking lot and this is the only business that's open on the this side of the road (Starbucks and Mod Pizza are on the other side) so you'll always find a spot. Most of the BECU's I've gone to have had tiny parking lots or no parking at all so this is definitely my new favorite one. The new logo branding is up and inside is really nice. There are 2 ATM's on the right when you walk in. I'm not sure how busy this location will get but there were only 2 other customers when I stopped by.

It is a bank. I deposit money and it goes into my account. I withdraw money and they take it from…read moremy account.

This is for the Renton Branch on 4th. i really hate going into banks and avoid it at all costs. but…read moreDaryl B really was a doll and went out of his way to help solve my issues without making me feel like an inconvenience which most bank people tend to do. They also have a teller whose name I'm not aware of but he is outstanding and i think I'm not the only one who will wait for him to avoid the other tellers. He is also friendly super competant and amazing. This branch is fortunate to have multiple good people. And I m grateful too for on the rare occasions I have to go in, the experiences are pleasant. I appreciate it :)

WARNING: DO NOT CHOOSE Wells Fargo for business account needs. WF failed to set up my account…read moreproperly 4+yrs ago so they ask just asked me 4+ yrs later to fill out a missing beneficiary form. I did so at the branch as soon as received the one and only letter in the mail (did not even receive a phone call warning). The branch staff was friendly but "loss prevention" aka the virtual customer service teams still could not lift the hold on our account after spending hours trying to reach the proper dept via WF CS lines to find someone to fix the issue. Only to have them still close my business accounts without proper communication back to me, leaving us in a lurch, forcing us to open a new business account elsewhere to ensure our business transactions are uninterrupted, because they no longer want my businesses due to a paperwork mistake created by themselves! I am spending days of work to set up all new accounts elsewhere and redo all our ACH bill payments. Even the branch associates complain of getting proper help for their customers due to lack of system processes and escalations. I have never experienced such disregard, lack of ethics, and disrespect to customers from a bank. Avoid WF at all costs!!! No stars but this forces me to select a star!

Super friendly tellers actually know my name when I call on the phone believe it or not I don't…read moreknow if they have caller ID or not. I like the fact that they don't have any hidden fees like Wells Fargo

I honestly hate going inside the bank. Which is why I've never been inside this location…read more I like that there is a drive-thru atm and drive thru tellers. The tellers are quick and friendly here. I've never had any major problems with key bank and they have plenty of locations in Western Washington.

Had a great experience working with Tim Su and Joanna Hsu on a recent mortgage!read more

My father has been banking at Cathay Bank for close to 20 years. The manager at the Kent office,…read moreDavid Chau has always been available to help us with any banking questions or concerns. David is extremely patient and detail oriented with his clients and goes above and beyond what is expected. I think David works very hard to provide assistance to his clients as well as look out for their best interests. He is a tremendous asset to Cathay Bank and it has been a pleasure working with him.

I don't know how but this bank has the nicest employees EVER!! I bank at this location now solely…read morefor the lovely customer service I get each time. I used to bank along Bellevue way but would occasionally get grumpy employees. I have never been greeted by a grumpy employee at this branch. Everyone is engaging, polite and sweet. They go out of their way to help you with any enquiries, apologize in advance for lines and are just so customer orientated. 5 stars!

I made a wire transfer via Chase Online Services and it had some issue which was pretty difficult…read moreto track as the transaction was not made within a branch. The money was debited from my account but the recipient did not get the money for 2 weeks. All I heard from the Chase phone services or their secured message system was useless for the last 2 weeks. I ended up visiting the branch here and was able to get help from Trang(Manager of this branch) and others agents here who were doing their best to solve the issue. Kudos to the agent here who helped me while all the other chase agents on the phone were busy running away from this problem.

Went inside this location to deposit a federal income tax check into my account. The teller…read moredeposited the check into the wrong account 8 days (5 business days) later the error has not been corrected. I've made 2 phone calls to the corporate customer help number and visited the location where I deposited the check. You would think since this is a bank error it would be corrected ASAP

I had worst bank experience here. Because of that temporary assistant manager on (10/25/2021)…read moreI used to go there once a week, usually tellers and everything was good. Today (10/25/2021) I didn't see anyone I used to see there, all new faces....customer service was really rude.