I want to extend my sincere thanks to Rebecca for her exceptional assistance in resolving my issue. While another representative was quick to dismiss me and insisted I would have to wait for seven days, Rebecca stepped in and took care of the situation promptly. And told me she would call me tomorrow, and by then it probably should clear tonight. If not she would follow up and call Wells Fargo bank herself which I thought was extremely kind and professional. Her professionalism, empathy, and willingness to help truly stood out, and I'm grateful for her efforts. Chase is fortunate to have someone like Rebecca on their team, and I hope her excellent service does not go unnoticed. Thank you, Rebecca, for turning a frustrating experience into a positive one! read more

I don't like leaving negative reviews but I've heard that leaving negative review apparently do something idk. Luckily I only go to this location to deposit cash or checks. The one time I go, I was interested in signing up for Chase Preferred card. I was open to signing up online but I wanted to see if this location offered a sign on bonus. A fairly simple question to ask. I go to the teller to ask my question and he nicely informs me he would get a bank associate. I end up waiting 20 minutes and no one comes to help me. I go back to ask my question again, he had no answer and tried googling it. To save time, I asked for a phone number of the branch and I'm provided with the chase customer service line so I ask the next teller if he knows of the sign in deal. He also just googles it and says no. I am fully capable of using google. I was hoping for an educated answer from someone with experience support people sign up for these cards. My expectation of being supported with this question was not met and it seemed no one cared. Of course I can google it and I did but I wanted to ask if the branch had a special promo but I did not receive a confident or educated answer. But thanks google for helping us out. On the other hand I understand I didn't have an appointment but no one was in the bank and it was a simple yes or no question that they could've answered. Moral of the story, is the customer service here is not up to par and before writing this, I seen other negative reviews unfortunately which validated my poor experience. read more

This has been my bank for many years. It is definitely now a 1 * experience inside the bank. I really just needed quarters. It was 11 AM and there were only 2 tellers working. There were approximately 6 to 8 people in line. There were three employees giggling in a corner doing nothing. I'm not sure if there's some sort of management issue or salary issue because I normally just deposit my money on my phone. Do not go into this bank unless you have about an extra hour to kill. The Studio City branch or the one in North Hollywood on Laurel Canyon and Victory are much more professional. Someone is asking me while I'm in line what they can do for me so they can be pro - active. This branch on Riverside and Lankershim is in the twilight zone. I will never go there again. Get it together, Chase! read more

I don't like leaving negative reviews, however - I've banked with Chase for over five years, and usually go to the North Hollywood location. The last two times I went to Studio City, Ventura Boulevard cross street Laurel Canyon. The first time, on a Saturday, I deposited a paycheck. The teller told me it would clear on Monday. This was incorrect. It takes two business days to clear. This past Saturday, November 16, 2024, I went in and deposited a paycheck. The teller told me my check would clear that night. I asked her to confirm this, and she said yes. I knew this was incorrect however the teller kept insisting it would clear that Saturday night. It didn't. I called customer service and they again apologized for incorrect information. I like banking with Chase, however, I will not go into that branch again. read more

I was helped immediately and the teller was very friendly and helpful. I was in and out quickly read more

Chase Bank - Lobby - Banks & Credit Unions Near Me - North Hollywood, California

Made an appointment to meet with Sarkis. He was polite and extremely helpful. Thank you.

They closed early with a sign saying they've moved. The location they've moved to isn't even open. Also all the atms were closed even on the outside. I think it's kind of lame to close early on the 26th randomly and say you're moving and that place will be open on the 28th. I used money to travel to this bank and yes not much but spending extra to ride to another bank. It's just dumb and everyone walking up is saying they're annoyed and upset with how this closing is being handled. read more

My elderly mom went to Chase Bank on 4455 Lankershim Blvd N.Hollywood and asked me to post this for her because she was so impressed with service by one of their tellers - STEVEN DOMBROVSKI. She said He was amazing - very professional, but also so patient, fast working, very kind and respectful person. "Steven helped me with everything I came in for. Wish CHASE had more employees like him. Thank you so much, STEVEN!" read more

Patty is super nice and helpful, your lucky if you get her assistance!! Everyone else is friendly as well. Justin the manager is very helpful. I'd chose this location over any in the valley. read more

Whoever hires the rent a cop should be fired. I got harassed for parking; three random bystanders were parked just like me & went out of their way to console me and prove that he was just trying to intimidate me. He also went out of his way to write down my license plate number. Real weirdo energy. Closing my account with this unprofessional establishment, especially if you can't even hire decent humans read more

Horrible practices and services. This says I need 85 characters so I'm just using this to fill it. Thanks

I do not recommend this bank I applied for a business loan since the pandemic. I was approved and Chase held my money they kept my money. I was looking to start a business they totally shot my dreams to hell. Then they tell me the there has been suspicious actions from us color people. I'm just an African-American and Hispanic male I payed the consequence. I no longer bank with chase they are a racist. Trying to get out the poor class is something that chase doesn't agree with. No we're have I committed any crime. But automatically categorized as a criminal. The worst part I provided all the documentation that were asked of me. Your money isn't safe with chase. I learned the hard way. Black and brown loves matter. read more

Do not use this bank well usually it's okay. But when a substitute bank manager is there don't.Chase your employees are supposed to serve your customers like I served this country for 34 years ending as a 0-6;in the us Air Force. My wallet was stolen I'm waiting for the replacement. The online banking was not working correctly on the website. In Las Vegas I went to an agency that produces Federal Identification well this and I'll keep this professional was extremely rude. She told me that the id was only good for secondary identification. Which I D which I new was untrue. She proceeded to tell me that I was incorrect. I know the rules in your process include clear instructions to a level at least 1500 dollars. The card is call a clarity card. She spoke down to me and replied "I know for a fact that it is not valid for withdrawal s as a primary ID. That is why I am going to change banks. After ten years or More. MS.Tatianna read more

I receive excellent service at this Chase Bank. Recently, I was almost scammed by an elaborate group bunch of cons - When I drove to Chase, they were very supportive, reassuring and took my concerns very seriously. It was true, but I caught the con and my accounts were not corrupted. Today, Sarkus, an account executive, made a call (with me present) to my Amazon/Chase Visa card to discuss a late fee. Sarkus got my late fee removed in 5 minutes. The other day, I tried to do this on my own, and was met with rude customer relations people at Amazon/Chase. I am cutting up that card. Grateful to Sarkus!! I'm more than happy with this branch. Grateful. read more

Went to this branch to open a new business and personal account. The Relationship Banker was rude and unhelpful. Not only was Sarkis Kulakchyan unprofessional but when I complained to his manager she didn't care. I went to the Studio City branch on Laurel Canyon and had a completely different experience. I recommend not using the branch at 4455 Lankershim Blvd. read more

This is a review of Donald's customer service skill at this branch. He did an amazing job helping me with modifications to my account. After being on hold to speak with a banker for over an hour and a half, I was told the department I needed was closed. Frustrating. Went to an actual branch. Was invited by an employee to call the number on the letter I received about the issue with my account. I explained to the employee what that suggestion was worth. Donald came through with help and I'm hoping resolved the matter completely. If the matter persists I will simply ask to speak with Donald. Thank you, Donald, for making a stressful situation easy. read more

Terrible customer service, staff has no professionalism. Customer representative was very rude. Staff was laughing out loud during work hours. Terrible attitude toward to customer. No serious attitude toward to working environment. Worst brand location in LA area. read more

If you want to save money then this is the right Bank, they will hold your money for no reason & block/pot on hold your account so you won't be able to take money not use the credit car! This bank is trash read more

Came here to do a cash deposit at one of the newer ATMs. I was having a little trouble getting all the cash to stay in the same direction for the pile so I decided to just be old fashioned and go inside. There wasn't alone and only one teller helping customers. I didn't have to wait long before I was helped by Amy. She was very friendly and patient. I know there are certain Chase branches that try to advocate for the newer ATMs and say that it could just be done by the automated teller inside of going inside so I am glad she wasn't one of those tellers. I just wanted to go in and out and quickly get on with the rest of my errands. Plenty of bank specific parking too! Mission accomplished! Thank you Amy at Chase! read more

Best Bank Experience Ever! I walked into Chase about a week ago to open a savings and checking account. It was fairly busy but Matthew Griffin came and greeted me and walked me through all my options. I had a ton of questions that he very patiently answered. Never once did he not know what was going on or how to assist me. He set me up with both a checking and savings account and explained how they are both free if I make certain requirements. This was a huge relief because my previous bank charged me repetitively for many things. After assisting me with the paperwork, I gave him my deposit and he went to take care of it for me. While I was at the desk, I was checked on 3 times by different bankers just seeing if I needed anything! I felt like I was completely taken care of and I know that this is the right place for me, especially because of the hospitality from the bankers at Chase! read more

A fraudulent claim came thru on my Chase card from Expedia. Chase never resolved it. This went on for several months, despite my diligence. Expedia finally resolved it. Stay a ay from Chase! read more

On Wednesday, July 1, got to the bank before 6 pm and they were closed! They locked the doors. I drove down Riverside & the other Toluca Lake branch was open during operating hours. What is going on with the Lankershim branch? Totally unprofessional! read more

Hi Chase, I went in and closed all of my accounts today and am moving to a new bank. This chase in particular has a banker that was rude, nosey, and degrading both times I went in. He is probably the main reason I am closing all of my accounts. I wish I could give you his name, but he didn't have a name plaque or name tag and he probably didn't tell me his name purposefully. I went in yesterday to have one problem fixed with an account that had been getting fixed over the past couple weeks and just needed one more tweak to be done with it. Instead of being helpful and nice like all of the other bankers I have been working with the past couple weeks, he decided to create a larger problem. I am a very young girl, but I have a couple of jobs and make all of my ends meet. This guy decided to pry into my personal business consistently which made me feel uncomfortable and then he told me that he was going to have to change one of my accounts to an account that I am too young to meet the requirements for. I asked him if there was any other option and he rudely told me no. Thankfully after all of that he FINALLY took care of the ONE small problem I had gone in there for, but I left feeling let down, depressed, stressed, and all around upset than I had when I walked in. So i decided to close my accounts. To you Chase, I hope you find better bankers who don't attack and degrade young girls and purposefully put them in a difficult financial place. And I hope you create a better plan for those who are still young and can't live up to your high standards for a regular checking account. Thank you very much. And goodbye read more

How's the service? It's Bank service! The same you get at almost any other major bank. How are the ATM's? I only use the two in the back (by the parking lot). I'm not sure if there are ATM's on the sidewalk though. Usually one of the ATMs won't be able to take a deposit of either checks or cash, which is my main used option. read more

And the take off...Well back in November I walked into this branch not knowing that Erchanik would be telling me that I haven't paid my October car note. Hmmm interesting, in fact I had paid for October, November and planned on playing for December. Anyway - not sure if she was new at the time, but there is a reason why I do not keep my own money in my mattress. Reason #1, I can't count well. Reason #2, I depend on computers to compute my funds in such a matter that allows for little human error. So you see, there is no excuse for someone to tell me that i missed a payment. Erchanik, you should be ashamed of yourself for delivering false information. You have ruined (at that time) my Thanksgiving because i spent that day and days leading up to Thanksgiving on the phone with Chase regarding my account to verify that I in fact am current and up to date. For many of you, this may not seem to be a big deal, but imagine someone told you that you owe double your car note. I say what I say with L.O.V.E. read more

I Love this Bank! I recently went their because of some investment idea's i wanted to make, and I spoke to a banker named Jonathan. He was very friendly and very informative when it came to my investment questions, so i decided to buy a large mutal fund and he answered all my questions with none of that Bank Jargon, and I also opened a Checking and Savings account with him and told him I will transfer my business checking from Wells Fargo over to Chase. Jonathan was a great help to me! Thanks Jonathan, and I will CHASE what matters. and thats my banking and my business at this JPmorgan Chase branch! read more

We were helped by an amazing banker. Her name was Karissa or something like that, but she was great. Listened, made conversations, made things personal - she is a winner. Give her a raise! read more

Very friendly staff and always staffed enough that even the longest of lines move by very quickly.

So I had to take my mother-in-law in to close her account and while I was in there a woman came in with her dog who is not a service animal clearly just a woman with separation anxiety apparently.... When I ask the security guard if they allowed animals he said yes if they were on a leash well that's one more reason why I don't have an account with you guys. Service dogs or something to be respected but instead people feel the need to take advantage. read more

Came in to chase to deposit money. Quick easy and clean facility!!

Worst bank ever! Avoid this place like the plague. Only 1 working atm outside. To avoid the line I went inside where I found the atm in there can't read cash for deposits. Then had to wait in a 20 min line to speak to a teller. Ugh read more

I had such a bad experience at this branch! You would think Chase would hire a manager with customer service skills and experience. The manager I dealt with was Christina. She seemed overwhelmed and under qualified for her position. She was not dressed appropriately and had a HORRIBLE attitude. I will avoid going to this branch. read more

Do not bank with chase and specifically this branch. I needed change for $200 and they gave me issues because I don't have active account. I explained very nicely and provided proof that I just paid off auto loan last month that was active for 3 years. Made zero exception and she was very rude. It's eqmberssing Bank this big cant make exception after I paid interest for 3 years on a 50k auto loan. Take your money and business to Wells Fargo and BofA. To bad didn't get the managers name she needs to go back to training and learn few things about customer service. read more

Not a huge Chase fan in the first place. But this review is about this branch, why oh why are there so many flies outside???

Customer service is a joke here . Brought in $500 cash to get change for my restaurant , they asked for my id . I left in a hurry seeing as how we were in the middle of a rush . They proceeded to tell me I could deposit my $500 but with out I'd I cannot make change . You're a bank , I have 6 restaurants that run through your bank . I will be pulling every single dollar out of your petty bank . Simply because I was treated like a chump . With your petty rules ! read more

Chase Auto told my husband that we didn't owe anything else when we asked them several times. We requested the buy out documents from chase to give them to the credit union to process our car loan to buy our lease. The credit union failed to process the loan on time and didn't communicate with us. Chase claims they sent out a notice on August 4,2021 to us but we never received it but Chase Auto loan is blaming me for that. Anyways, I just received two separate letters both dated on August 19, 2021. One letter is stating basically that my account is passed due and the other one stating that if not taken care of within 10 days from when the letter is dated, my car will be repossessed. I paid it today because it was just communicated today through these two letters. My credit score dropped 136 points as a result to chases lack of communication. Chase always sends me a live bill and once they became aware that I was taking my loan business to the credit union, they suddenly decided not to send me a live bill for the first time in 3 years? Like they wanted to purposely watch me fail? They expected me to know to go online and check that I had a balance after they originally told me I wouldn't owe them anything anymore but owed the credit union from now on. But yet I'm being held responsible even through I never got the first letter nor a live bill? I had perfect credit and so did my husband. But they ruined both. Why would we in our right minds decide to mess up our credit scores on purpose? It was all done without our knowledge. Why would we be perfect on making payments to chase throughout the whole lease and purposely want our credit score to go from 800 something to 600 something? The answer is we wouldn't. I have never been late making my auto payments and would have appreciated and expected a call from them out of respect since I have been a good customer. It was a lack of communication. read more

I used this branch for an automated transaction. It is conveniently located close to the freeway and has ample parking. There were no issues and I was on my way after my transaction within a couple of minutes. Easy peasy. read more

Great bank and good location if you want to hop in and out in a jiff. I have 2 kids so running errands is the one thing I hate most! I like coming here because there's always convenient parking in the lot and no lines like BoA! I love the fact that Elizabeth takes care of anything we need and she is always so professional and friendly! You guys are always awesome! Thank you for the years of good service. read more

Amazing ! AMAZING ! AMAZING ! Someone always says hello or good morning to me. I'm always in and out very quickly and they have THE BEST COFFEEEEEE , FREEEEEEEEEEEE !!!!! What ire can you ask for ? Chase is getting it right , FINALLY A BANK, I TRUST. read more

The staff here are friendly and patient. They have the new ATM's inside which work swimmingly well. Parking is abundant, which makes life easier when you want your day is busy. Been going to this bank for years and it has always had good staff and a nice newly renovated interior environment. read more