Every time I come here, the atm machine is not working especially when I need urgent cash…read more I've check on yelp the branch was supposed to open on Saturday, but when I arrived they were closed. I can never depend on this branch ever again.

Their customer service has been horrible over the years. The tellers are nice but whenever you…read morewant to talk to a banker they are rude and dismissive. There is no greeter and when I asked the woman sitting closers to the tellers what I need to do to talk to someone she barely looked at me and then annoying gave me a short response. I have tried twice at this location and am now having to go across town to the other branch

Thank you Kathy! Huge shoutout to Miss Kathy Addiego at…read morePatelco Credit Union in Brentwood! Kathy is so joyful, polite, and genuinely helpful. She made me feel welcomed and completely taken care of. Patelco is lucky to have such a wonderful professional on their team. Thank you for the excellent care, Kathy!

I have been a Patelco member since 1987. I have never had any issues with my money and/or any of…read moretheir services. All the staff have been extremely nice! I don't understand some of the negative reviews. Today, my husband and I went to this Patelco location to get documents notarized. I remember Patelco gives free notarization to members. Alex Sanchez, Branch Team Lead, helped us with getting 6 documents notarized. Alex was so helpful from beginning to end! He was pleasant, helpful and patient. This young man deserves more than this review! Come visit a Patelco branch. And if you happen to visit the Brentwood, CA branch, see Alex Sanchez. He can assist you with all your banking needs!

Employees seem to not want to help people. They would rather greet and chat with visiting…read moreemployees, make smart comments when people complain about the long wait times than help customers. 40 minutes to make a payment when their online system refuses to set up properly (their IT can't even figure out why I have an issue) is beyond ridiculous. I have never seen a bank ran this way. I'm used to all employees pitching in to clear the lines. Not here! This bank is very unprofessional and clearly does not know how to provide good customer service or function with any type of customer first methodology. Pass if you value your time and worth.

I went to Brentwood branch and had a horrible experience…read more The Brentwood branch made me feel like me being a young black female that I was immediately someone suspicious. To shorten I wasn't allowed a cashiers check to put a down payment on condo, and was also refused service at the teller line to pull 40 dollars. Mind you, not once did I yell, curse or even be disrespectful. When I told the BM I'm moving have you ever moved? She got up and dismissed me like I was a peasant. I went over to Antioch branch, spoke with Vincent and he resolved everything and listened and allowed me to vent about my experience. He was a banker, manager, therapist, and someone that I feel truly cared. Not only did he provide amazing service and save my relationship with Wells Fargo as a new customer, Camille "head teller" & Aurora as well were exceptionally kind. Day and night experience with this branch compared to the other. If you want a good experience with wells go to Antioch and have Vincent help you! Thank you Antioch team for not only your kindness but allowing me the fresh new start I've always wanted in a new state!

Everyone was delightful. The Branch is clean and there was not a long wait. I do think Tellers…read moreshould be in a traditional protected area.

When was the last time I opened up a back account? Its been so long, I reckon about 15 years ago. I…read moream glad that I decided to open one with Travis Credit Union. Although the wait was substantial because there was a lot of customers, the process was very smooth and informative. I chose right to bypass the online application because the person that helped me was very friendly with lots of information about the different accounts that were available. Like Patelco, my first CU, Travis offers great services without the bloat of your regular banks. Solid 4-stars with my first interaction with Travis Credit Union.

It's a pretty good bank! Their colors scheme is nice and inviting, however I feel like they are…read moreholding information back and don't feel comfortable answering uncomfortable questions regarding joint account interests. All and all it's a pretty good bank and I probably would recommend people to visit the local branch.

Now owned by BMO bank in CANADA!! If you need help with anything other than deposit or withdrawal /…read morebasic stuff then your SOL unless you live your life on east coast Canada time... Long time bank of the west customer, sad to see this place be turned into the worst bank in town!! Avoid at all costs, we closed an account here and they have no record of us even doing so ??? And to resolve the situation we needed to come back during their east coast hours to get help from bmo corporate on the east coast in canada... lol yeah right

Bank of America has terrible customer service, I've been a customer for over 30 years and after…read morebeing disabled for over a year, I asked for help with my credit card rates and was told to go to another bank so I did. I am very disappointed in their customer service. They obviously don't care about their clients at all.

AVOID THIS LOCATION! Terrible customer service. The young, heavyset, African American teller…read moreDESTINY was extremely rude and clearly hates her job.

Do not get this credit card I repeat do not get this credit card. They will ruin your credit. I was…read more$200 of limit because I was in the hospital with a heart attack and they close my account and they wouldn't let my daughter make a payment and they wouldn't take off the late fees because he already did that. Do not get this card. They will tell you they can you can always reapply so they ruin your credit on one end and then they have you reapply and run your credit on the other end. Do not get this card.

On 8/19/2025, 13:01. I walked into this branch to deposit cash of 700$. There were 6 of 100$ bills…read moreand 5 of 20$ bills, together 700$. I counted them on the Chase counter, in front of the teller Dena, before I hand them to the her. It was 700$, and the area I counted the cash was a right ankle that Chase camera on the ceiling would capture clearly. Cashbox #07, Session #16, Transaction #34. After I hand the 700$ to teller Dena, I looked down to my wallet because I needed to put back my debit card. Then I heard her saying it's only 660$. In between her have my cash and the cash goes on the counting machine, I lost eye contact of the money about 10 seconds. I immediately ask my money back and count again. At this time, it's too late, only 660$ left. Even I lost eye contact for that time, but the camera on ceiling capture everything. The deposit amount still shows 700$ now in my account because I pulled money Again from my wallet which was 40$ to make it become 700$ again. I needed to deposit 700$ so it's enough to pay credit card bills. The camera would also capture me pulled money the 2nd time from wallet. I know 40$ is not a very big amount, but if this happens as a pattern on different customers too, together could be a big amount. Everything was captured on the camera including I was counting the 700$ on the counter at the very beginning, the evidence is there. I hope Chase can investigate on this.

Great customer service. Efficient in opening accounts…read more Took the time to I needed to make smart decisions. Helped finish my app download and setting up access for online banking

My 93 year old mother took a CD last year and was charged $2300 for closing it out early with no…read moreinterest which I understand but a penalty was outrageous as she needed the money for emergency to help her granddaughter. The man in the picture even admitted that he did not explain the penalty to her, but said he should've read the terms With no compassion as the manager, Andrea was no help have contacted the district offices and seek legal action after their crook

Fremont Bank has always been professional and easy to work with. Over the years I've had savings…read moreacct, checking acct, and even a home equity loan at reasonable rates. I've been with them for years and very happy.

Excellent ongoing customer service, with multiple mortgage options at no bank charged cost…read more Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service.