Staff in here are incredibly professional and helpful. From the manager to the tellers, they really…read morego out of their way for customers in a fashion that you don't see much these days in large chain banks. A very nice and knowledgeable staff. Highly recommend this branch!!!

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

Well, here we go again. Finally reached a customer representative on the phone after scores of…read moreattempts, and learned that Citibank in Thornwood remains closed still, without prior notice or explanation to the depositors. And of course, no notice as to when it will re-open, not even an anticipated re-opening date. Even if my suspicion is true that they may have closed for a Covid cleanup it does not take an entire month to perform the job. Other banks have been hit with Covid issues in their branches, but none have taken months to recover. It's plainly obvious to me that Citibank doesn't give a damn about individual small customers. Weren't not for the fact I intend to sell my business in the next 12 months, I would end all affiliations with Citibank immediately.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

The most friendly and helpful customer service! Always greeted with a smile and eager to help.read more

I am appalled at the customer service I received when I visited this branch over the weekend. I…read moretook some coins in I had found laying around my house and asked if they could be put into my account. The rude boy - (didn't know how to act like a man clearly) proceeded to make ME COUNT my own money and made me feel like I was a big hassle, I was the only customer in the branch at the time. Once I started getting it out of the bag he sat back in his chair as if he were enjoying what he made me do. This took way longer than it should have if the staff had of done it like they are supposed to - it's their job right? I do not suggest going there for any help, visit the one down the road next to Walgreens.

Any reason why no one on Tompkins Mahopac Bank social media crew hasn't added ALL the branches…read morehere?! When a search is conducted on Yelp it shows ONE BRANCH. Not even the home office. If you know someone who works at this bank can you tell them to GET THEIR ACT TOGETHER?

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.