The best bank for non millionaires and the customer service is the best . My family has been wells…read moreFargo customers for more than 20 years my first and only mortgage guarantee

My local branch of Wells Fargo in Rye NY closed down recently. The branch was always well run and…read morethe staff extremely helpful and friendly. I checked with the Wells Fargo website and found the nearest most convenient location for driving and parking was in Port Chester NY. I am pleased to say that the service at the Port Chester branch was equally as helpful and friendly as I had experienced at the Rye branch. There is a parking lot for the bank at the side of the building with an entrance on Willett Avenue; also metered street parking.

We've been members of this credit union for over 30 years. I called the 800 number on November…read more22nd and was fortunate enough to have Jenny K (Member Services Specialist) answer the call. Jenny is one of the most knowledgeable representatives I've ever worked with! She is quite personable and is thorough. Jenny is a great listener and ensured that all of our questions were answered, and our needs were met. I highly recommend you use Jenny as the "gold standard" as you train your Member Services Specialists throughout USAlliance. Keep up the great work Jenny!

I paid off my unsecured home improvement loan over a week ago. 3 days later, after I did not…read morereceive a payment receipt, I saw that my account information had been removed from their website. I asked for a letter of fulfillment at that time and was told it would take 3-5 business days to get it. I asked if it could be expedited and was told they would get it to me in 1-2 business days. I did not receive it as promised and inquired about it today. I was told by Christine, a "member service specialist," that it would take another 1-2 business days. We are in escrow and on a tight timeline. I should not have to wait 8-9 business days for a simple letter for a payment that has already cleared my bank and has satisfied the loan payoff requirements.

Local, convenient branch of Chase. The manager and staff are…read moreall very helpful and mostly bi-lingual in English & Spanish. On Street parking available outside branch with ticket machines.

The only reason I haven't given them Five Stars is that I don't have extensive dealings with them…read morebut all of my dealings with Chase have been positive. If it wasn't for my deep personal relationship with Wells, I would be a Chase checking customer-they would be my bank. I really like this branch. The staff couldn't be nicer or more helpful. Chase is more aggressive than Wells in multiple ways including, but not limited to, business lines of credit and dealing with my more difficult transactions. The people running Chase and this branch definitely GET IT! And like Wells, they are always willing to sit down and talk with their customers regardless if it leads to new business. Parking is behind the bank and to the best of my knowledge, is public pay parking (but I can't swear to this). All in All, if you have made Chase your primary bank, you made a great choice. Kudos.

The day before my son left for college we all of a sudden realized he needed a debit card and…read morequick. Of coarse it was the end of the day with only 15 minutes to pick him up after work and fly over to Wells Fargo and open the account and get a debit card. We got there literally 2 minutes before they locked the doors and David Appel helped us and stayed late, as well as other bankers that had to do the opening transaction, all with a pleasant attitude. I could not thank them enough for the their great customer service and going above and beyond.

Between Kiki and Giuliana I have been treated like an absolute criminal. This place is a nightmare…read moreand completely unprofessional. Not one smile no one said hello. It's a real disgusting nightmare. Do not ever come to this location. They treat you like garbage. Juliana treated me like a piece of trash. No customer service skills. I would never ever come here again. Manager is completely unprofessional.

This bank gives the worst customer service. The girls are extremely rude and they should learn how…read moreto treat their customers. I had a debate with one of their employees about if I was waiting at the outdoor deposit line because I had to enter the bank and I explained to them that no one acknowledge me. Thumbs down

The staff at this branch are not nice at all. they are rude, and they yelled at you like you are…read moretheir kids. I am very disappointed to BOA to hire people like that to represent them. I will never go back to that branch again.

Only one after hours ATM, always crowded, door never opens with my cards. Not a fan but your…read moreexperience may differ.

I'm back! Did you all miss my reviews? Okay snap back to reality. So banks an institution we all…read morewould like to live without especially big banks. I have been with Chase since they took over Washington Mutual. When I first stated with them in Rye Brook the branch was great. They had a real good manager. The platform staff was attentive and very professional. Of course the honeymoon wore off. As time went by the manger left and most of the platform people left only to be replaced by sub par performers. The only reason I still use this particular branch is because of 2 tellers Kadija and Bibi. Now this is just my opinion and others may not agree but that's fine. I have witnessed customers arrive to speak to someone on the platform and wait and all the time they are waiting no one acknowledges them or greets them. I have been that customer. Having worked in the banking world I know how important it is to maintain your clientele with all the competition of brick and mortar as well as on line banks. You want the staff to recognize you and greet you if they can't then why go in when most business can be done on line. Maybe 3 stars is too generous but the tellers deserve the credit.

I absolutely love this location, super convenient and Michelle ( banker ) was kind, informative and…read morevery helpful. She helped me and my partner with our minor issue, leaving us completely satisfied with such a great experience and provided magnificent customer service on our visit. Thank You.

The business Manager mrs kiki Completely unprofessional, tried to open account. Came twice to…read moresigned same documents, no return phone call , I'm really upset, it doesn't take a month for an American citizen to open an business account, In the and The business Manager mrs kiki wasted our time over a month for nothing Haim yusupov

I have had the pleasure of working with Sunny Singh our Wealth Relationship Manager. Sunny went far…read moreabove and beyond the call of duty to help my wife and I handle an attempt fraudulent access our account. His diligence helped us to regain access to our account. I have never had a banker work like he did to resolve our issues.

Opened a checking account in 15 minutes. Come back 2 weeks later to add a co-signer spent 1.5…read morehours at the bank, co-signer still now added. Incompetance all around.

Nine times out of ten the drive up ATM is out of order. You will pull up to it because it is…read moreimpossible to park in the town of Rye if you'd like to access your accounts in the bank, and always always always the machine is not functioning. If you go into the branch and bring this sorry fact to the attention of the higher-ups, be prepared for absolutely no action whatsoever to be taken. Frankly infuriating.