I never thought I'd find myself reviewing a bank, but these guys deserve some big time props for…read moretheir amazing customer service. Our organization signed up as a business account, and were amazed at how much support our little brand-new non-profit received. The name "Community First" was very evidently the primary consideration in their business, and we noticed and appreciated it every step of the way. We deal mostly with the Richland branch, but the folks over in Kennewick were stellar the one time I stopped in there. They're willingness to treat me so amazingly even with a tiny little account has prompted me to switch all my personal accounts away from a local credit union that spends too much money on marketing. Oh, and they have candy. So enjoy, or beware as the case may be.

Very friendly staff who will remember your name and needs. Great online banking, helpful loan…read moreservice, and a convenient drive thru. Best bank in Richland, as far as I am concerned.

This is my bank. I didn't really pick this place because it was greater than any place else (in…read morehindsight, I probably should have went with a local credit union, but changing banks just seems like too much of a pain). The tellers here ARE super nice. They've taken care of me when I've needed more-than-ATM service. Lately, they've had a person in the lobby whose purpose is to welcome you, ask how they can help, and make small talk. Yeah, I don't really need this. The lobby in this bank is HUGE! I wonder if this place was something else in another time....perhaps it was the previous Justice League Of America fortress?? I don't know. The artwork depicting the sub-atomic world (we are near Hanford) is chuckle-worthy.

I feel this bank doesn't have good management nor good communication towards their fellow…read moreemployees. I came in with my marriage certificate to show how my last name had changed and they took a copy of it for my file. The name on my account,/card was never changed. I tried calling and emailing the lady (one of them with an actual desk and semi-cubicle) whose business card I had obtained when submitting my marriage certificate to ask why my name hasn't been changed yet and I never received a call back or email response. Fast forward a year later of no customer service, I came in to close my account with the teller who, in turn, called three people in the cubicles behind us to possibly help me to close my account with Bank of America and she was told to tell me that it would be 15 minutes. I turned around to see them all chatting and laughing, only all getting up from their seats to walk away from their cubicles together. I said, "Excuse me? You told her you tell me it would be 15 minutes to speak to only one of you three? " The shorter, older male of the group said, "oh I'll take you now." He grabbed the younger male of the group to help me close my account. He used the younger male's log-in information on the computer and then when he had to call another number to complete the closure of my account, he used the younger male's name again instead of his own. It was sad to see this happening to what seemed like the trainee. Not once did he communicate to the younger gentleman the process of what he was doing to help me finally close my account, just seeming to use him as a stand-in. I had to ask for my official account closure letter before leaving in case they didn't process that well either! Oh.... and he almost didn't let me close my account because my last name was different, not my address or social security number, so I had to tell him, "I did respectfully submit my marriage certificate for your files with an employee a year ago and they never processed it nor returned my inquiries as to what happened." Uggg. I hope to never have to deal with Bank of America again.... not even as a running sponsor on my shirt!

A great hometown bank that values it's customers and treats them as guests. The Cheers-like…read moreatmosphere ("where everybody knows your name") makes visiting the bank a pleasure. I would rather go in than through the drive-through because of the great interactions with the staff. But the bottom line is that this is also a great bank, that provides outstanding financial services for it's customers. Highly recommend you check out Community First.

Unsure why the negative reviews, but meeting Francis Robles was a refreshing experience. Francis…read morewas a true professional, kind of an old school banker. The staff at this branch and the overall feel of this Chase in Queensgate was so refreshing from bank "brand X,' that we recently left. Keep up the good work Francis! Thank you.

Have you heard of a bank that won't take cash!!! Are you serious? My wife could not deposit money…read morein my son's account. Oh, writing a check is fine. Why? "It is our policy." That's it. No further explanation. This from a manager. You'd think they don't want your business. So glad I do my banking at a local credit union!

I have been coming to this branch for the past few months. Due to the other branch that I was…read moregoing to too to long to do the simplest things. This branch is fast and friendly. I will continue to come to this branch.

Friendly helpful service. I'm new here and they are very helpful. I wish they were closer.read more

This location is full of very helpful folks. Everytime that I'm in there I don't have to wait in a…read moreline anymore than 1min.

The rudest, laziest, worst there is! Stopped here to wire money on a road trip and the manager said…read moreit would be over a hour after the teller said she could do it but then was told she needed to go to lunch. Worst customer service I've ever experienced.

I've banked with HAPO Community Credit Union for over 15 years. I disputed a charge where a…read moremerchant failed to deliver merchandise and did not issue a refund. Despite providing documentation and my history as a member, HAPO denied the dispute and sided with the merchant. The funds were not credited back to me, and I never received the merchandise. This experience seriously damaged my trust in the institution. Based on this outcome, I cannot recommend HAPO if you expect strong consumer protection when a dispute arises.

HAPO has lost its soul and they've forgotten where they came from…read more Found out from my CAR INSURANCE company that a NexisLexis score was affecting my insurance rates! Contacted NexisLexis and found out it was a late payment from HAPO affecting my score. Dug into it and discovered many years back when I paid off a HAPO credit card online (using the posted full amount due!) that my online payment didn't include the daily accrued interest! So, we were thinking it was paid off and really a $13 interest had built up in just the first 5 days of that month! Several months went by and a nice lady called me up telling me about the late payment fees that were accruing. I paid the $13 and they removed all the fees. But they didn't remove my Experian late payment record! So, years later, and thanks to WA state now connecting LexisNexis risk analyses to our insurance analytics, I have a red flag that will stay on my record for 10 years! I called up HAPO, showed them the proof of payments, the statements, including the month prior showing how much was owed. I implored that it was obvious that I had intended to pay it off because the two payments added up to the total amount owed on the statement sent out less than ten days before. Management agreed it was ridiculous. But in the end, they "couldn't" remove the record because "it was technically correct." I was faced with the reality that with HAPO, I was just a number. They were more concerned with this incident being "technically a late payment" than with helping their customer. Were they right? Meh. Was I right? Doesn't matter. Their online payment system remains vague and still doesn't warn or address this issue. Management told me that the only way to pay the full amount, including interest, is to call up a rep. No online warnings. No nothing. You tell me, if you weren't a corporation that was too large for your neighborhood, would you have cleared this record? $13! And now my insurance will be impacted for ten years!

It took multiple visits to the bank and weeks of unnecessary time to wire funds from our non-profit…read moreto a school in Belize, even though we had the exact wiring instructions we had used at this bank twice before. The staff person was incredibly rude and had terrible listening skills. If this were my personal account I would have closed it immediately.

Very nice tellers . Merged with Columbia bank so we have more locations . Specials on cd's nowread more

The daunting task of switching money-storing-institutions was always a scary ghost story…read moreproposition, but Gesa helped cushion the blow with a fluffy pillow. I recently endeavored to leave my banking institution of 13yrs, Bank of America; this was before they announced the $5/month fee, but nonetheless, I'd been contemplating a switch to a credit union for some time----just the idea of switching everything over sounded like too much of a pain. The woman who helped me open my account was super nice. She answered all of my questions. She wasn't pushy. She was thorough in explaining everything I needed to know. There are some cool perks that I'm waiting to check out, such as being reimbursed for any ATM fees incurred from using other ATMs, and also seeing the nice interest rates on both my checking and savings account. The online experience (Gesa@Home) has a little bit to be desired so far, but I've called their Help Line and had a real person help me out. So yeah, credit union vs. bank? The verdict is still out, but I must say I'm happy with my credit union experience at Gesa thus far.

I sent in a check for deposit in early December with a note asking for a receipt. It did not come…read more I had to discuss this on phone with a supervisor. She put not ein my file to send receipts each time. Now Its Feb- no receipt came for another deposit.. I had to call again. They didn't send one so it will come sometime. This time the supervisor is going to be sure there is a note in my account! They also want to push me to driving 15 miles away in Seattle area to deposit in person. I like to believe people and trust. however things do not get better with them.