I never thought I'd find myself reviewing a bank, but these guys deserve some big time props for…read moretheir amazing customer service. Our organization signed up as a business account, and were amazed at how much support our little brand-new non-profit received. The name "Community First" was very evidently the primary consideration in their business, and we noticed and appreciated it every step of the way. We deal mostly with the Richland branch, but the folks over in Kennewick were stellar the one time I stopped in there. They're willingness to treat me so amazingly even with a tiny little account has prompted me to switch all my personal accounts away from a local credit union that spends too much money on marketing. Oh, and they have candy. So enjoy, or beware as the case may be.

Very friendly staff who will remember your name and needs. Great online banking, helpful loan…read moreservice, and a convenient drive thru. Best bank in Richland, as far as I am concerned.

Ever since they close the a pasco branch, I've had to struggle. I use to do all my credit payments…read moreover with this account, now my husband wants us to close our account with them. I hate that we don't have a branch in my city. I never had a problem with this bank till now. I went in to add some new documents for my account, and all of the employees were what I thought it was a meeting, but no. They were just welcoming a new member to this branch, meanwhile this was at 10 am. And I was not the only one waiting. They had people waiting for a teller and another 3 plus me wait. I just don't know what to do. Changing banks it's hard. Hope they can bring one back to pasco, with the same employees they had, I made with acquaintances.

This is my bank. I didn't really pick this place because it was greater than any place else (in…read morehindsight, I probably should have went with a local credit union, but changing banks just seems like too much of a pain). The tellers here ARE super nice. They've taken care of me when I've needed more-than-ATM service. Lately, they've had a person in the lobby whose purpose is to welcome you, ask how they can help, and make small talk. Yeah, I don't really need this. The lobby in this bank is HUGE! I wonder if this place was something else in another time....perhaps it was the previous Justice League Of America fortress?? I don't know. The artwork depicting the sub-atomic world (we are near Hanford) is chuckle-worthy.

A great hometown bank that values it's customers and treats them as guests. The Cheers-like…read moreatmosphere ("where everybody knows your name") makes visiting the bank a pleasure. I would rather go in than through the drive-through because of the great interactions with the staff. But the bottom line is that this is also a great bank, that provides outstanding financial services for it's customers. Highly recommend you check out Community First.

Unsure why the negative reviews, but meeting Francis Robles was a refreshing experience. Francis…read morewas a true professional, kind of an old school banker. The staff at this branch and the overall feel of this Chase in Queensgate was so refreshing from bank "brand X,' that we recently left. Keep up the good work Francis! Thank you.

Have you heard of a bank that won't take cash!!! Are you serious? My wife could not deposit money…read morein my son's account. Oh, writing a check is fine. Why? "It is our policy." That's it. No further explanation. This from a manager. You'd think they don't want your business. So glad I do my banking at a local credit union!

I have been coming to this branch for the past few months. Due to the other branch that I was…read moregoing to too to long to do the simplest things. This branch is fast and friendly. I will continue to come to this branch.

Friendly helpful service. I'm new here and they are very helpful. I wish they were closer.read more

The rudest, laziest, worst there is! Stopped here to wire money on a road trip and the manager said…read moreit would be over a hour after the teller said she could do it but then was told she needed to go to lunch. Worst customer service I've ever experienced.

The wait in the drive through is far too long. I've been here for 12 minutes waiting for them to…read moregive me a deposit slip for a cash deposit With nobody in front of me. Side note whenever you call the branch nobody and I mean nobody EVER answers the phone. Don't bank here. They helped a customer who came to the drive through after me! Still waiting, it's been a total of 18 minutes!!! Crazy!!

This is the rudest, most unprofessional bank I have ever stepped foot into. My mother recently…read morepassed away and I was attempting to close her account today and the teller I was talking to was being helpful, but a group of three other employees standing around eves dropped into our conversation and very rudely began to question me. They were far from polite and respectful to someone who recently lost a parent. I would not recommend doing business with this branch of Chase.

I went into both Chase banks today in attempt to open three accounts. Business and personal. First…read morethe Chase bank in Queensgate has no bankers and no one can open an account. So I drive to the Chase bank on Jadwin. Come to find out there are only two bankers for all the Chase facilities in the Tri-Cities. I told the tell what I would like to do and she informed me that I would have to schedule an appointment. How is this customer service? How is this good business?

I was going out of town Friday morning, and went to pull out cash before the bank was open. The…read moreATM machine went crazy and did not give me any money, but said I withdrew $180. I was pretty upset, but saw an employee start to walk in, and I yelled out and asked her about what I needed to do. I ended up speaking with Kristin, and she was so very helpful, she took my receipt, and said she would fix this issue for me and not to worry. And within a couple of hours, the issue had been corrected. I was so very impressed with how she handled my situation (as I am sure it must be annoying to be confronted while walking into work). but so appreciate her taking the time to make sure that my situation was resolved. Thanks Hapo, and thanks Kristin!

I've banked with HAPO Community Credit Union for over 15 years. I disputed a charge where a…read moremerchant failed to deliver merchandise and did not issue a refund. Despite providing documentation and my history as a member, HAPO denied the dispute and sided with the merchant. The funds were not credited back to me, and I never received the merchandise. This experience seriously damaged my trust in the institution. Based on this outcome, I cannot recommend HAPO if you expect strong consumer protection when a dispute arises.

Haven't been there very long but not impressed with their customer service. Trouble is, I searched…read morefor the best credit unions in the tri cities, and it appears they all have the same problem. Kind of like a monopoly where you have nowhere to go. Thinking about switching but no idea which one would be any better. Almost appears it's just the nature of the beast.

RUN RUN AWAY!!!!! This has to be the worst credit union I have ever dealt with. Scoring Crack is…read moreeasier to do than having issues resolved with them. They have stolen money from our family, we are a single income family and times are tough and they have ZERO sympathyfor that. Instead of trying to solve the issue and get to the bottom they blamed me for an internal electrical problem on their end. I can find better customer service in a sewer drain. The reps are rude and the higher ups and even worse. Their processing dates day 2-3 days, instead more like a whole week. We have late on several car loan payments because they lie about when the money is in, and they never show you. We can't even try to refinance with another bank because our loan is still 6 months old. If you get placed with this union, don't go with it!