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    Community First Bank

    3.3 (4 reviews)
    Open 9:00 am - 6:00 pm

    Services - Community First Bank

    Business banking

    Business loan

    Business merchant services

    3 More Services

    Personal banking

    Personal loan

    Treasury services

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (18 reviews)

    I feel this bank doesn't have good management nor good communication towards their fellow…read moreemployees. I came in with my marriage certificate to show how my last name had changed and they took a copy of it for my file. The name on my account,/card was never changed. I tried calling and emailing the lady (one of them with an actual desk and semi-cubicle) whose business card I had obtained when submitting my marriage certificate to ask why my name hasn't been changed yet and I never received a call back or email response. Fast forward a year later of no customer service, I came in to close my account with the teller who, in turn, called three people in the cubicles behind us to possibly help me to close my account with Bank of America and she was told to tell me that it would be 15 minutes. I turned around to see them all chatting and laughing, only all getting up from their seats to walk away from their cubicles together. I said, "Excuse me? You told her you tell me it would be 15 minutes to speak to only one of you three? " The shorter, older male of the group said, "oh I'll take you now." He grabbed the younger male of the group to help me close my account. He used the younger male's log-in information on the computer and then when he had to call another number to complete the closure of my account, he used the younger male's name again instead of his own. It was sad to see this happening to what seemed like the trainee. Not once did he communicate to the younger gentleman the process of what he was doing to help me finally close my account, just seeming to use him as a stand-in. I had to ask for my official account closure letter before leaving in case they didn't process that well either! Oh.... and he almost didn't let me close my account because my last name was different, not my address or social security number, so I had to tell him, "I did respectfully submit my marriage certificate for your files with an employee a year ago and they never processed it nor returned my inquiries as to what happened." Uggg. I hope to never have to deal with Bank of America again.... not even as a running sponsor on my shirt!

    This is my bank. I didn't really pick this place because it was greater than any place else (in…read morehindsight, I probably should have went with a local credit union, but changing banks just seems like too much of a pain). The tellers here ARE super nice. They've taken care of me when I've needed more-than-ATM service. Lately, they've had a person in the lobby whose purpose is to welcome you, ask how they can help, and make small talk. Yeah, I don't really need this. The lobby in this bank is HUGE! I wonder if this place was something else in another time....perhaps it was the previous Justice League Of America fortress?? I don't know. The artwork depicting the sub-atomic world (we are near Hanford) is chuckle-worthy.

    Gesa Credit Union - Richland Branch

    Gesa Credit Union

    (173 reviews)

    The daunting task of switching money-storing-institutions was always a scary ghost story…read moreproposition, but Gesa helped cushion the blow with a fluffy pillow. I recently endeavored to leave my banking institution of 13yrs, Bank of America; this was before they announced the $5/month fee, but nonetheless, I'd been contemplating a switch to a credit union for some time----just the idea of switching everything over sounded like too much of a pain. The woman who helped me open my account was super nice. She answered all of my questions. She wasn't pushy. She was thorough in explaining everything I needed to know. There are some cool perks that I'm waiting to check out, such as being reimbursed for any ATM fees incurred from using other ATMs, and also seeing the nice interest rates on both my checking and savings account. The online experience (Gesa@Home) has a little bit to be desired so far, but I've called their Help Line and had a real person help me out. So yeah, credit union vs. bank? The verdict is still out, but I must say I'm happy with my credit union experience at Gesa thus far.

    I sent in a check for deposit in early December with a note asking for a receipt. It did not come…read more I had to discuss this on phone with a supervisor. She put not ein my file to send receipts each time. Now Its Feb- no receipt came for another deposit.. I had to call again. They didn't send one so it will come sometime. This time the supervisor is going to be sure there is a note in my account! They also want to push me to driving 15 miles away in Seattle area to deposit in person. I like to believe people and trust. however things do not get better with them.

    Community First Bank - banks - Updated June 2026

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