What happened to the days of walking into a bank and getting help? We scheduled an appt on the WF…read moreapp but didn't get a confirmation. Called the bank but of course no one answers their phone these days. Risk it and go to the bank only to be told that no one could help us. There was a banker sitting at her desk not busy. The 'person in charge' could have helped us but didn't. If it wasn't such a pain in the arse to which all my accounts I would. Don't recommend this branch. Customer service is nonexistent.

I had the best experience today 12/30/24 at this Wells Fargo Branch. Banker Nicole was extremely…read morehelpful in assisting me with a credit card statement I needed to purchase a vehicle from a local car dealer. In less than 15 minutes I was out the door and provided that document Nicole helped me with and I drove home with my new vehicle!! Thank you Nicole and Wells Fargo! I will be opening more accounts soon!!

I love this place. Truly…read more Am I a sucker for Verve at half price? Absolutely. And when you can sit down, handle banking stuff, and drink legitimately good coffee, it makes the whole experience way better. That said... can we please get the nitro situation sorted? Sheesh. It feels like it's always either out or not quite right. Still, hard to complain too much when you're getting solid coffee in a banking environment that doesn't feel soul-sucking. More of this. Just fix the nitro.

Back in town and one of my first stops is always this mall -- it just hits the spot and somehow…read morealways has exactly what I need. As I was walking the halls, I realized I needed a little pick-me-up. I'm new to the coffee world, still in my cappuccino-with-vanilla era on this early caffeine journey, so I decided to see what this place was about. Glad I did. The moment you walk in, it's clean, bright, and welcoming. Plenty of spots to sit, relax, or even crack open your laptop and get some things done without feeling rushed. The layout gives off that perfect balance: chill enough to unwind, structured enough to be productive. Service was excellent and fast -- the kind where they actually pay attention, move with purpose, and make you feel like you matter. My cappuccino was smooth, not too sweet, and exactly what I needed to reset. Overall, this was a really enjoyable visit. Whether you're a coffee veteran or someone like me just getting started, this place makes it easy to find your groove. I'll definitely be back.

Now that I'm getting settled in the Sacramento area, I've been trying to find a new BMO branch…read more First of all, it's in a great location. I went while doing my errands and shopping. It's in a very close proximity to pretty much everything shopping related in the Roseville area. Parking is easy. I definitely meshed well with this branch- the banker Adrianna is great!! She helped us with a super specific, kinda difficult banking related problem and she had it fixed in no time. I can tell she is super dedicated to helping clients, and I really appreciate that. It's easy to become impatient on either side of the banking experience, and she was so helpful and knowledgable about our situation. Will definitely be coming back here soon!

I have a simple task, my card is being declined for no reason. The BMO support have avoided fixing…read morethe problem. Over an hour on the line and they still haven't looked at the issue. I have verified my details several times, been hung up on, had the operator refuse to get a manager, when I finally get a manager, at least they say it is a manager, I am going through it all again. I am on hold. Unfortunately, Yelp will no allow no stars.... After a further 2 hours, it is now 3 pm, I am informed the managers have all gone for the day but I can continue to hold. My personal account, and my business will no longer use BMO, I am done.

Mya is the best! Patient and knowledgeable! This bank provides personal service like old times!read more

Tri Counties is a Bank you can trust to handle all your financial needs. Their honesty, attention…read moreto details and customer service is exceptional and shows why they have received many community and individual awards. There are Branches throughout Northern and Southern CA.

Golden 1 is a great credit union. I've been a member for years. This location is convenient for…read morethose of us living in Rocklin and Roseville. The team members working here are friendly and helpful. The only drawback to this particular site is the fact that I usually end up waiting longer than I'd like to get to a service window. The extra few minutes required to wait won't keep me away; it will just keep me from rating five-stars.

Helpful, friendly staff! The line was long but moved quickly. While I was making a deposit I was…read moreinformed of different account options that have higher interest rates. My money was moved into that better account same day with no effort on my part.

As an update, I called again the next day at 8 am. Surprisingly, the person answered the phone but…read moreher computer wasn't "up yet". I explained that I called first thing in the morning due to the 58 minute wait the day before. Her replay was "Only 58 minutes? That's not bad. Wait times yesterday were around 2 hours." Her response about wait times spoke volumes about the concern for their customers. Bank change is now in progress.

had an amazing experience at Mechanics Bank on Pleasant Grove Blvd. The team truly went above and…read morebeyond to help me with cashing my checks, and everything was handled smoothly and professionally from start to finish. A special thank you to Monica--her customer service was outstanding. She was patient, friendly, and made the entire process feel easy and stress-free. You can tell she genuinely cares about helping customers and takes pride in what she does. It's rare to find service this excellent these days. I felt respected, valued, and well taken care of. I highly recommend this branch to anyone looking for reliable and exceptional banking service!

I open up account online checking and savings. I went in store to the branch and Roseville off of…read moreDouglas Boulevard. The manager was very rude and the assistant there Assistance that I got was incorrect. It seems that no one knows what they're talking about versus the store I went to in Auburn great service treated me with the upmost respect and the staff were very kind. I will only be back for the Auburn office. i'm I'm giving a one star for the service that I experienced in Roseville.

The ladies here have wonderful customer service always so sweet and kind I'm in and out and it's…read morejust always a nice experience coming here i've been fortunate enough to always get Armine, she is lovely :)

This is a new US Bank location that just opened within last 1-2 months…read more It's right at the corner of Sunset Blvd & Pebble Creek Dr. Building is brand new and they offer a drive thru as well. Inside is nicely done and open but the concept is a little confusing. There's a few cubicles and only one teller so I'm not sure if it's a bank or Credit Union only but will find out soon. When I walked in to deposit a check in my business account the lady in the front was not friendly and was taking her time helping a customer. Got tired of waiting and went straight to the deposit machine and I was out within 1 min. Location wise I'ld give it 5 Stars Service a mediocre 2-3 stars

Thank you so much to Kelly! I opened a new account a few weeks ago and was not told by the customer…read moreservice over the phone that my checks would be held for 2 weeks once I deposited it. I was stuck with none of my funds for 3 days because of this. I called and Kelly answered with a bright and happy tone and fixed my issue within an hour. Thank you so much to Kelly to being on it and being willing to help and not just pushing me off like others did. You're appreciated!

WOW! I had to get multiple things done and was done in 5 minutes. Great service. It was packed with…read moreat least six people ahead of me and a few others already sitting on the lobby. There were at least 4 bankers. I'm so surprised and shocked.

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.