Provident was very informative and patient regarding my situation. They walked me through the…read moreprocess and had me set up much faster than I anticipated. Shannon was fantastic guiding me through everything with care and ease.

they don't answer a phone when you have a problem. when calling with a problem with zelle i was…read moretransferred 2 times then told to hang up and call the bank after17 minutes. when calling the exact number specified to call. the bank voice asked for my account number three times then push # then asked my code number which i don't have over and over. no way could you get a real person to talk to about anything to unlock zelle. just because they dont answer a phone they lost nearly $170,000 in deposits. worst bank ever.

As much as I love my bank this branch needs more tellers on a Friday afternoon. When you have 4…read moreemployees doing what looks like nothing at their desk when you have 8 people in line with only two tellers is frustrating. I don't think I've ever seen more than two teller ever working the front.

NEVER BANK HERE AND IF YOU DO WITHDRAW EVERYTHING AND LEAVE…read more If I could give zero stars, I would. My experience with Cal Coast Credit Union has been nothing short of exhausting, frustrating, and disappointing -- especially when it comes to how they've handled a serious case of fraud on my account. Back in early June, a scammer linked their own PayPal and Cash App accounts to my Cal Coast account and stole money without my full understanding or permission. I filed a fraud dispute immediately -- but instead of helping me, Cal Coast denied the dispute, saying I "authorized" the charges just because a code was involved. And it was "directly from the phone"That's not how fraud works first off ok cal coast. What's worse is they admitted it was fraud, but said they don't owe me anything because it would be "their loss." Since when is that an excuse to leave your customer with stolen money, a damaged credit score, and no support? They told me to go chase down the companies myself, contacting PayPal and Cash App -- even though I don't even use those services and never had an account with the scammer's name on it. I was forced to do all the legwork alone, while Cal Coast refused to escalate, investigate properly, or even communicate clearly. They made me wait weeks only to be told "we can't help." Now, because of those fraud charges, my credit score dropped over 60 points, and Cal Coast still refuses to put the charges on hold or work with me to afford the balance. They've left me with debt I didn't create, no accountability, and no protection -- despite the fact that this situation clearly falls under Regulation E, which they are supposed to follow as a financial institution. The lack of empathy, professionalism, and action is shocking. I'm a young adult trying to build credit and stay afloat, and this bank has done nothing but hurt me. I've now had to start contacting legal aid and consumer protection agencies just to try and clean up the damage they allowed to happen -- and they still act like it's not their problem. Avoid this credit union at all costs. If you ever have to deal with fraud, don't expect Cal Coast to protect you. They will leave you hanging, ignore consumer rights, and then push all responsibility onto you. Absolutely disgraceful.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

Amazing service and they care it seems that they take care of there employees . So clean and cozy…read moreto feel comfortable and get your finance taken care of.

Jacob has the best customer service he is excelling at his job great to work with and was very…read morehelpful.

Th ladies in the Anza CA office have been amazing to work with throughout the years. keep up the…read moreexcellent customer service!!

I get good banking good customer service. Everything is so good. Except fewer banks. The ATM…read morelooks old and a lot of times broken. Interesting other banks have a clear plastic barrier between teller and guest. In this Navy branch theres none. Everything else is good. Happy banking with Navy federal. 5 stars the people working are soo nice. Few times gave me advice help soo much. I value this bank for a lot if things. Such ad the credit card that had $200 which help with credit score. Also gave me high credit. Less fees! Have a nice day!

Came to this establishment and they gave me the run around as to why they couldn't help me and I…read moretried to set up an appointment with them and they claimed that their bank appointment "software" was down I didn't want to wait to hear any other excuses as to why they couldn't help me or make an old fashioned appointment A bank that values their customers would take time to help them

My roadside service goes through Triple A but service was provided by local provider Rancho towing…read more Andrew was so quick this morning to get here he was at my place to handle my lockout before I could get any text reminders ! So friendly and easy going. Engaging. Appropriately empathetic and sympathetic. He left me with a smile on my face the whole day. Really awesome tow service.

The setup to this AAA location is completely different from the ones in San Diego. I was confused…read moreabout the line so when I was called up I asked the lady (don't know her name) to confirm whether there is one line or 2. The reason why I asked because I intend to go in person in the future to do other transactions because the location is close enough that I can skip on the online stuff and have my questions answered immediately (at least that was what I thought). But I guess asking that question for my own understanding was too much for her that she turned very argumentative when I just wanted a confirmation (I wanted to know this, so I know which line to stand in in the future). I managed to get two questions in, and I finally decided to just have her cancel my membership. My purpose there was to have someone assist me and explains some stuff before renewing (which I don't really get the same type of explanation when renewing online). AAA, is there a reason why you have to be so defensive when a customer was just asking questions for future reference so we can do better business with you? Why blowing everything out of proportion when she could've just answered the questions?

I have always been so pleased with the service at Arrowhead Credit Union. I recently had fraud on…read moremy acct and they took care of it instantly. Everything was resolved without me having to do anything. I appreciated that. The staff at ACU Yucaipa are kind and courteous people. It's a pleasant experience every time I go in!

My card was somehow used at ace hardware when I was at work with my card in my pocket.... Arrowhead…read morewould not refund or try to fix my problem at all. I've been a customer for nearly 30 years if not more. This is badddd business.

The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

I had trouble with my new debit card that I have never used, I got redirected to the fraud…read moredepartment who couldn't even find my account in their system, then got disconnected from another person, and finally got help by Kai, everyone else who "tried helping" me with my card trouble truly sucks at their job. Thank you Kai for your help.