Best bank i've ever worked with. Very personalized service and super responsive. I've switched all…read moremy accounts over from Wells and not looking back

After banking with your run-of-the-mill retail banks for my whole life (Wells and Chase), I thought…read moreevery person had the same bank experience, i.e. waiting in line to see a teller, having new college grads advise you on special rates, and relying on an (800) number and online banking as my primary source of information on my account. With retail banking , you don't get the opportunity to really take full advantage of what a bank has to offer, because most people have no clue what a bank has to offer (including me). My accountant asked me to consider moving my bank account to City National Bank (CNB), mainly because CNB is set up so that accountants and business managers have direct access to accounts of their clients, and can act as executors on accounts, and perform certain transactions. The first impression I got as a new client (that's what we are called) is how nice their offices are. The Santa Monica location is located at the high-rent Water Garden, and offers free valet parking right in front of the entrance to the branch. Each person is assigned a banker, who watches your account, so that if you ever have a question or need something done, he or she understands the transaction history. For instance, I made some hotel reservations in Europe with my card. A few days later, my banker called me to ask me if I wanted to buy Euros for my vacation, telling me if I bought Euros at their great rate, I will save money instead of being subject to the credit card rate when using my card in Europe, and paying a foreign currency transaction fee. One other time, I needed to sign some important document, and just got lazy about signing it and taking it to a branch. My banker noticed that, and personally came to my office to pick up the document. The other nice thing is there is never a line when you visit any of their branches. And, their branches are all really nice in prime office space locations, never in a grocery store. When you do see a teller, once they know you, there is no having to verify the account with your ID. Sometimes, your banker will even anticipate what you need, and have the cash ready in an envelope. This bank isn't for everyone, however. They aren't opened on Saturdays, and they close at 4 PM from Monday to Thursday. Also, they aren't after the free checking customer (their fees are kind of high if you don't maintain a certain balance). If you do, however, need special attention given to your account (s), or have a business, or are in the entertainment industry, this is the bank for you.

I was assisted today by Ted the branch manager who gave outstanding customer service! Unlike, other…read morebranches the energy here is very kind, non rushed, and all the associates were in good spirits and smiling. The branch was very clean and they had the heat on which was a nice treat as it was very chilly outside. Shout to to Ted and his staff at this location.

Horrible experience. I walked in and there was a super long line. There were three tellers…read moreoriginally but as I got to the front of the line a "new teller", Alex, came from the back which was really unsettling. I believe I was targeted because I am black. When he came from the back i was the only customer he serviced. As he was cashing my check, he deliberately slowed down the transaction, dropped my check several times, and even purposely dropped coins as he was giving me the money for the check. It seemed he may have been afraid of fraud but I do believe the bank has their own way of making sure that doesn't happen. I MEAN THERE ARE TONS OF CAMERAS! He took about 30 minutes in total to complete the transaction and made me late to work. I am thinking of suing for discrimination. I do believe he was delaying the transaction on purpose and may have been a separate security because he didn't even know what he was doing for the most part.

Excellent service with help needing a Medallion Signature. The Assistant VP for Merrill, Cristian…read moreNochez, was extremely professional, courteous and responsive to helping me with my request. I am a 30 year customer of BofA and while they are not perfect, they are still by far the best bank there is.

Our HOA account is here and Johanna has always been great helping service our account.read more

Great, giant modern cafe with with many window side desks and tables..plus they have workplaces…read morereadily available for groups to work in private.. Plus you're right across from the 3rd Street Promenade and Santa Monica Place.. Plus.. you got Benihana two doors down.. Plus...a ton of other great happy hours. workplaces readily available..

Unfortunately, this location didn't feel very warm or welcoming. After I finally found a seat, the…read morehost told me, "Unfortunately, we're working over here, but you can sit anywhere else." The interaction felt awkward, especially since the area appeared to be used for opening boxes of Capital One tote bags in a space where customers would normally work or sit. It would also be nice to see more comfortable seating options. A few couches and some higher stools or chairs would make a big difference. Many of the current seats are so low that it's uncomfortable to work on a laptop for any length of time. In my experience, the Downtown location has the friendliest hosts, and the Hollywood location stands out for its welcoming hosts, great baristas, a more comfortable seating area, and an overall inviting atmosphere. This location just didn't offer that same experience.

Love it . Staff are very courteous , friendly and very helpful. I have recommended to my friends…read moreand family members.

It's a great bank. I've been with for many years. The online system works well now. Too bad not…read more many locations in the SFV. Each year it's getting better. Thank you.

Received a letter stating I applied for a credit card and I did not. I called to tell them this…read morewas a fraud and I did not apply and after 50 minutes and talking to 6 reps I finally gave up. I would never ever do business with Citi.

My computer was hacked and a scammer contacted me. I panicked and froze my bank accounts. I rushed…read moredown to my local Citibank on Montana Ave. Not hysterical, but close to it, I spoke with a bank representative, David Chavez. He was not only professional and competent, but also kind and understanding. I am very grateful to Mr. Chavez and now a very loyal customer of Citibank.

4 people in line. 1 teller servicing customers. 3 other employees around and not helping. I don't…read moreunderstand why the employees wouldn't prioritize the customers waiting in line.

BEWARE!! The Bank of America on State Street and also the one in Montecito are shady and ripped me…read moreoff for my safety deposit box that I inherited! They are in cahoots and if you think a safety deposit box is safe, think again. I cannot believe what they pulled on me. A guy named Austin Hughes is the one who "helped" me. After waiting a month for an appt, and he cancelled once already, he then claims they didn't have my box at their branch(when before he said they did and I know they did), he had me fill out forms asking the value of what was in the box , then asked me for the key, then he switched the keys and sent me to the branch in Montecito where they handed me an empty box! They wouldn't allow me to see the signature card either. Austin claims he "lost the file" as well so I wouldn't be able to verify anything. It was a total con artist move. Several of the employees are in on it as well because they had to pretend the box was moved to the other branch after he got my key. There is nothing you can do about it either because they are limited in their liability. Such a huge sham!

If you make an appointment, does it help? No, it does not. If you are dealing with your mother's…read moreestate, after her sudden passing, can you get decent customer service here? No, you cannot. Do you end up leaving after 3 hours, frustrated and almost in tears? Yes, that is a certainty. I still have to make another appointment to try and settle these accounts. Elijah is the one whose snippy attitude put me over the edge, and I had to walk out. Worst banking experience I have ever had.

I have already made a review but this time I mean it! Leave my mom out of my business. You need to…read morestop making me feel bad. What I do is not her business. Improving means nothing if your employees keep telling my mom to meet and then say bad things about me. You need to keep your employees to learn from prying on my account and then tell my mom. I wish to give you zero stars!!! If you need me to be honest with you, I can tell you privately without her in the way.

This branch is so nice and accommodating. Judith is a pleasure and a great problem solver.read more

Manager was beyond rude! The bank teller was great but manager was beyond rude! new client at this…read morebank and won't be there much longer! Go to a different branch if you need to withdrawal a larger amount manager will judge you then lock your account for "further investigation"

I have had a safe box here since 1988. Now they're closing this branch and will have to close my…read morebox out. Well after 38 years they didn't care or say thank you for your business . Good bye

First Citizens Bank is no longer having Safety Deposit Boxes…read more Everyone has to be out by July 2026