Worst experience. we opened an account around last march and mentioned 400$ bonus promotion code…read more(that was advertised on Key bank website that time) on meeting 500$ direct deposit. we satisfied the direct deposit requirement, but the bonus was never credited. we checked with bank multiple times, but eventually we were said the promotion was invalid.

Everyone that works here is super friendly. The branch manager, Michelle, helped me with some…read moreunauthorized charges on my account and when they happened again she knew before I did and was already on top of the issue. The Snoqualmie ridge is kinda yuppie but all the staff I've met here are really nice.

Warning !Do not bank with Bank of America!!! Very poor customer service and they give you the run…read morearound!!! They keep your money!!!

I would give them negative stars if I could. Worst branch I've ever had to deal with. If you are…read moretrying to buy a house I would use any other bank then BofA and definitely do not use this branch. We had our escrow confirmed 3.18 and had to rush out to wire funds for a Monday closing. My mom showed up to this branch and was told that the banker was busy until closing with a customer. She waited as she was the only other one in the customer service waiting area, hoping she would wrap up a little early. The banker finished her appointment early and skipped over my mom and took people out of the teller line instead. Then had the audacity to tell my mom that she didn't want her to leave angry but wouldn't do the wire. They let her stay after closing to pull her money out of her account though... absolutely absurd. Your bank should not be a barrier to you closing on a house.

I've been banking with Umpqua for just about a year. Without exception, every transaction I've done…read morethere has been excellent. The people are professional, friendly and helpful. Every. Single. Time. Someone always greets me with a genuine smile when I come in the door. A few months ago, I deposited a check at the drive-thru, giving them my ATM card for the account info (no gripes about not filling out a slip). A short conversation about the source of the check and whether or not they'd need to hold funds until it cleared, ensued. Friendly and professional, but probably it would take 7 days. Ah, well. Little did I realize as I drove away, that the teller had forgotten to return my ATM card. That would have been a major imposition, except that my phone rang when I was a half-block away. "Sorry, I forgot to return your ATM card." When I entered the lobby a couple minutes later, I was greeted with smiles and apologies from TWO people. Along with my card, the teller handed me a coffee gift card along with the message that they put the check through without waiting the requisite 7 days for it clear. THAT is outstanding customer service. That's what the big banks are missing. It's not whether or not you mess up. It's how you handle it when you do.

Amazing to work with! The people are caring and attentive. Knowledgeable and professional!read more

I have been happily banking here for three years now. I am very impressed with all aspects of the…read morecredit Union.

Very bad customer service. They closed the office all the time and not answer their phones.read more

Theresa Baker really knows her business and is very helpful! She's been assisting me with my…read moreMedicare and Medicare Supplement plans for many years now and I wouldn't trade her for anything!

What Baker Insurance Group does not tell you is they get kick-backs for removing people from…read moreMedicare coverage. Even though you will continue to pay Medicare part A and B premiums, when you are signed up for one of their "Medicare Advantage" plans, you are dropped from all Medicare coverage. While you may receive minimal dental, vision and prescription drug coverage, your medical coverage is decimated. With Humana, my annual maximum out-of-pocket amount went from $240 to $6000, and my coinsurance rate significantly increased. But far worse than that, you may not find a doctor that will see you at all. Humana is not accepted by a huge number of providers that accept Medicare. Furthermore, Humana misinformed me that a provider was in-network, and failed to pay for services clearly covered by my policy. Humana did not even respond to a grievances I filed against them. The other terrible choice Baker Insurance Group pushes is Ambetter. Baker Insurance told my wife that she can continue to see her primary care doctor. However, this was not correct and she had a terrible time even making a routine preventative care appointment. There are very few providers in Washington that accept Ambetter and the ones that do appear to be only poorly rated second-tier providers. After you are signed up, Baker Insurance Group has demonstrated that they will not assist you, regardless of how egregious the actions are of the insurance company they signed you up with. For you own sake, do your own research and be careful. Ask who someone represents and how they make their money. If they do not give you a straight answer, walk away. If you are told a provider is in-network, don't assume that is correct. Get verifiable conformation from both the provider and the insurance company. This can save you a lot of time and money in the long run. I gave Teresa Baker ample opportunity to respond to my review prior to posting it and she declined.

My wife and I just opened a new business last year. We know nothing about quickbooks or managing…read moreour books to get ready for taxes. I contacted Tristen and he worked tirelessly trying to get our book in order. He was amazing! Tristen helped us catch errors we made and also suggested additional tax savings. He is a great guy and is open and honest!

From the owner: Full-charge bookkeeping services…read more Payroll and payroll tax filings (941, Unemployment Tax, Labor and Industries Tax) General ledger and reconciliation of bank accounts Financial statements preparation and analysis Budget development, tracking and forecasts Cash flow management assistance Local, state, federal tax filings (B&O, Sales Tax, Property Tax) Income tax return planning, preparation and projections (Corporations, Partnerships and LLC's) Business entity selection and formation