Friendly staff, particularly a wonderful teller named Dana who's been extremely helpful on all of…read moremy visits. PCB is a great bank for small businesses because they are very personable. They validate parking as well!!

They're much better than the Seattle location near Swedish hospital. There's a lady at the other…read moreone who likes to lie and power trip and will run and hide when her crap gets called out.

Ugh. They mess up everything! Sent my car registration to someone in Alabama and it took *months*…read moreto resolve. When we tried to close a home equity line of credit, it took months and delayed the closing on our house. And when we *accurately* entered their routing number and our account number to pay taxes, they couldn't process it. Now we owe an extra late fee. Find a different credit union! Salal will cost you time and money. (This is maybe the third time I've felt compelled to write a negative review for any business.)

Very helpful people! It nice and cleaning. I will tell my friends about you. I will be back again…read moresoon!

Friendly, knowledgeable staff who actually care about the members! Parking was a bit scarce but…read moreworth the wait! I felt like family here

5 stars for the majority of the staff- professional, & helpful, Daniel and Andy in particular. 2…read morestars for a certain individual who has been rude on multiple occasions. He is one of the "rovers" with an iPad (a new guy) who greet you when you enter and asks if he can help rather than taking the tellers' time (who are never busy and appear desperately bored). He lterally argues with me when I say I prefer to see a teller. Really rude and abrasive. Even though this is my neighborhood bank I now go to the University Branch. No "rovers" there.

I deposited a $2,000 cashier's check into my account where I've been a customer for 15 years can…read moreyou believe they put a 10-day hold on it and said that it was to protect me a cashier's check as far as I'm concerned is as good as Cash correct

Caution to small business owners...I would strongly caution small business owners against banking…read morewith Columbia Bank. My business account was closed after becoming overdrawn due to repeated $35 overdraft fees that continued compounding the negative balance. What started as a difficult financial situation quickly snowballed because of the fee structure itself. Although I fully paid the balance within 2 weeks after the account was closed, the bank still reported me to ChexSystems and has refused to remove the report -- making it extremely difficult to open a new business bank account elsewhere. I understand banks have policies, but there should also be reasonable consideration for customers who resolve the balance in good faith. Punishing small business owners long after the debt is paid feels excessive and harmful. If you're a business owner already navigating financial stress, be aware of how quickly overdraft fees and ChexSystems reporting can escalate into much larger problems. All I got was a sorry, don't know what to tell you, from the branch manager.

Beware! Umpqua destroyed my credit due to terrible business practices…read more I have had a HELOC for years with Umpqua and have never had a late payment, in fact my balance has been $0 for several months. In the past I have made several attempts to set up autopay to avoid accidentally missing a payment since the amount is different every month when I'm using the LOC, but they do not have that option. With no notice, Umpqua reported a $75 late payment to the credit agencies without notifying me of the amount being due at all. I had excellent credit and this one report dropped my score by nearly 100 points and I rely on having excellent credit for my profession. I later found out this $75 charge was an annual fee for having the account (I'm fine with the annual fee), but they never notified me that there was a payment due. No letter, no call, no notification, even my online account showed $0 balance due. After talking with them, I found out that I was expected to see it in a small section of the monthly e-statement. Why would I be reading through all of my statements looking for this when my balance shows $0?! I have been nothing but a perfect client that wants to pay my bills, but when they hide an annual fee and don't show it as balance due, they blast my credit instead of simply notifying me that there is a small charge due! At this point they refuse to dispute the negative credit remark despite me paying the tiny balance as soon as I knew about it. This my not be a big deal for some, but I use my credit every month for my business and this will cost me tens of thousands of dollars. Absolutely terrible, Umpqua!

I have a car loan and savings account with Alaska USA Federal Credit Union. So I decided to go…read moreonline to apply for a new car loan since it states if you're already a member you will get an answer faster. Well, that's a complete bullshit! After applying online, I didn't hear one word back from them. So I called just to be placed on hold for two whole hours! So I hung up and called one of the branches just to be told they couldn't help me. I will never use this crappy credit union ever again!!!!!! I have lots of money and perfect credit! I will give BECU my business!! Good riddance Alaska USA Federal Credit Union you suck!!!!!!!!!!!!!!!!!

So I came into my credit union asking for information on taking out a personal loan to pay off some…read morecredit card debt. They offer me a credit card saying it's lower interest and you can transfer the balance. I call to do this come to find out they'd be charging me $600/mo IN INTEREST to do this! Of course the payments go to the interest before principal! Thank God I didn't but now I'm back where I started! Nice try Alaska! Thanks for nothing!

US BANK ! Absolutely deplorable rip offs !…read moreWhy ? Closed my account on the beginning of this year. 400 bucks in my account not sent after numerous times to collect and promised the check. I am not done. DO NOT BANK WITH THIS PLACE !

ATM hours are inconsistent when checking online. I went anyway cuz I needed cash and there is a…read morecard reader machine on the door, so i thought I could swipe my bank card and the door would open, but I was wrong. Super disappointed because the closest US Bank ATM is over on Union Street in downtown. Why would they not have a 24 hour atm????? this isn't even a bad area. Thanks a lot US Bank.

Pretty much the only Chase Bank in the area. You cannot turn left here from eastbound Northtgate…read moreway, as you will find yourself in the oncoming lanes very quickly. What can I say, it's a bank, they do their job, and there is an ATM around back. Better to get here from westbound Northgate way and turn into the driveway there, or from northbound 5th Ave. NE or eastbound Northgate way, take the left-turn lane and then make a right into the first driveway on 5th Ave. NE. Two ATM's at this location. Drive thru. Classic interior inside the bank, the same as it was in 1980.

extremely unprofessional teller with a very unhelpful branch manager who happened to be walking…read morearound the counter and then refused to help. They're the most terrible employees that I've ever encountered in the financial industry, especially with such a respected company.