Well, here we go again. Finally reached a customer representative on the phone after scores of…read moreattempts, and learned that Citibank in Thornwood remains closed still, without prior notice or explanation to the depositors. And of course, no notice as to when it will re-open, not even an anticipated re-opening date. Even if my suspicion is true that they may have closed for a Covid cleanup it does not take an entire month to perform the job. Other banks have been hit with Covid issues in their branches, but none have taken months to recover. It's plainly obvious to me that Citibank doesn't give a damn about individual small customers. Weren't not for the fact I intend to sell my business in the next 12 months, I would end all affiliations with Citibank immediately.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

This is a horrible bank. Do not walk away RUN FAST! Poor…read more(almost none) customer service. Especially Moheghan Lake branch.

I have banked at the Mohegan Lake Branch since 2013 and have always has outstanding customer…read moreservice. The staff is very responsive and knowledgeable. You are always greeted with a smile and taken care of immediately. Even though there has been a change in management the staff continues to be top notch.

Any reason why no one on Tompkins Mahopac Bank social media crew hasn't added ALL the branches…read morehere?! When a search is conducted on Yelp it shows ONE BRANCH. Not even the home office. If you know someone who works at this bank can you tell them to GET THEIR ACT TOGETHER?

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

Don't go here if you want your banking done fast - Or if you want your banking done, AT ALL. Every…read moretime I go to this bank, there is a new issue with getting money out of my account. Last time, I needed to verify the other name on the account - No big deal, except the process takes about 10 minutes. Ok, fine. The next time I went, I was ready to tell them the other name on the account and perhaps go through the 10 minute process again - No. They needed to take my license to enter it into their system as a means of identification -- Keep in mind, I had the account number. Ok. I give them my license and follow a representative to her desk. That's not enough. They want a debit card from another bank?? I say, "I'm not going to do that, I'm not going to have a debit card with another bank on file with you." Which, essentially meant I was not able to access my own money (it's a savings account, and I do not have a debit card for it). Every time I go here - A new problem. Oh! And if you want a withdrawal slip, you will need to wait on line to get one and then fill it out, because they do not offer them at any of the counters near the entrance. This is the case at every Wells Fargo. And if you want to KEEP your own withdrawal slip after you've filled it out and they will not give you your own money -- They will not let you have it back. Save yourself some trouble, open an account with another bank. Period. I see no sense at all in Wells Fargo having such ridiculous security measures, BUT THEN wanting you to give up a debit card from another bank as proof of your identity. That's just illogical. And not safe FOR ME!! So now, if there's a breach at Wells Fargo, my debit card from another bank is also floating around in that mess? I don't think so. No thanks. Also - Which is it guys? Do you switch up the security measures every time? One time, it's a name verification, another time it's a license and a debit card from a DIFFERENT bank? What's it gonna be next time? A blood test and my ShopRite card? I mean, I even offered them my health insurance card as a back-up identification - No. They would ONLY take the debit card from a different bank. No thanks. Closing the account tomorrow. I shudder to think what that experience will entail ...

I've done my banking at chase bank for a long time and my mom is a private client. She told me a…read morefew weeks ago that she went to this location and people refused to help her and forced her to use the machine after she asked repeatedly to speak with someone instead. It was not crowded and people were available. She told me the customer service was terrible and I should've listened. We went back in and I had my infant with me and told them I wanted to open an account for him. They told me to wait a few minutes, which actually turned into almost an hour. During my wait, a man said to make sure I had the baby's social security number etc, which I made sure I had. Then, after spending an hour waiting on such a nice day, a woman said sorry someone very sick was in here so we had to let the office air out. This made me extremely uncomfortable. Not to mention, she then said I needed other documents that the other person didn't mention, so she couldn't help me. Not that I wanted to sit around in that germ infested office anyway, but come on. After an hour wait? What a waste.

Dear David, I would like to thank you again for your perfect…read moretiming and personal attention. Who would have known that your chance unscheduled visit to our office was just in the nick of time. We had just made arrangements to switch carriers for our credit card machine upon the advice of our banker. After listening to your presentation on how Retriever is specific to the medical and dental field and after checking with the Harbor Dental Society, we felt well informed and confident about staying with Retriever. We are grateful for the protection that you offer those of us in this position. Sincerely, Craig Y Takeshita DDS

I have had the pleasure of working for this outstanding organization for 5 years now and I have to…read moresay its been a dream come true. I couldn't imagine working for a more caring group of people. We are one big family. We continue to grow each and every day with one satisfied client after the other. I'd like to share a testimonial letter from yet another very satisfied client To whom it may concern, We are writing this letter to recommend the services of Retriever Medical Dental Payments Inc. We have been a consumer of Retriever Medical Dental Payments for a short 3 months but we have been more then impressed with their services. Not only are their fees more affordable then our previous provider, they also beat out other competitors in the area. We noticed an immediate difference right away in the personal attention our representative Chris Leahy gave to us. He came in to assist in the initial set up process and has checked in with us several times since then to make sure our system is running smoothly. We highly recommend any services provided by this company as we have had nothing short of one positive experience after another. Marissa Barnard Office Manager Scott N McClary D.M.D