The banker was great , however during our time of service , the main manager came into the office…read morevery disrespectful, to another employee at this bank. As a customer I want to feel comfortable but the way this manager came into the office to automatically upper his tone of voice and speak to his employee who was by the way the only African American in the office to be screamed at . Racism was scene from all aspects of this office I will definitely not come back until someone speaks up to the upper manager and his way of operating his manger treating employees with respect .

Great service and accesible locationread more

BEST BANK EVER…read more... the young gal and young guy are hip, kind, funny, witty, deferential, and frankly the best tellers I have ever met. Somehow remember my name, which is nearly creepy but mostly inviting, we always have a pleasant exchange... typically with both of them, no matter who I am with. I plan to do my banking at lunch so I can actually go to this branch I like it so much!

I asked foral ittle mercy on the NSF charges. They told me I'm a loser and it's all my fault…read more I have banked with B of A since I arrived in CA, 1993. I've put over $3Million through there in that time. They got $25Bn taxpayer bailout, and next day they closed down a profitable window company by denying them a payroll credit line. Today I have made my last ever transaction with B of A. They're too awful to exist. http://sites.google.com/site/byebyebofa/

I spent the whole summer working with these folks as I supported my step moms chocolate shop in…read moreSausalito. They are professional and always ready to help. Yesterday I went in and setup my own business account with the help of Michael B. He was very clear and helpful in making the process go smoothly. He shared excitement in my new business, and was sure to offer any service I may have needed to succeed.

Worst service I've ever had at a Wells Fargo. I've been a customer for about 7 years…read more I sat there ignored until a banker informed me she was busy and other banker would be an hour. She asked what do I want. Wow. In total shock of the service. I went to Strawberry branch. They are up to par.

This review is specifically for Bryan Rivera at the Mill Valley BoA! I came in to open an account…read moreand he was very helpful.

this branch routinely has extremely long wait times and Bank of America in general does not have…read moregood customer service. I highly recommend not giving them your business.

Small businesses beware!…read more I handle a lot of small currency and every so often need to change a substantial amount of $1 bills. Asked the (unmasked) clerks to count bills in front of me- they refused and, without even asking the amount took several bundles of my currency into a back room out of my sight, emerging minutes later to tell me the bundles do not match my count (the presumed amount they still have not asked!) Now not only am I not able to determine who in my office is miscounting bundles as they were not handled in front of me (though a bill counting machine sits directly behind the front counter they opted to use one out of my view against my wishes) or to exclude the possibility that the clerks mishandled, misplaced or set aside bills without my knowledge- again, they refused to do a count in front of me, not even asking the amount of currency they were taking into the back room before going there. Fine. It's not much money. I'll live. I pay the difference from my own pocket, even if the bank clerks dropped the missing cash behind a filing cabinet or something I simply attempt to finish the transaction. The clerks then attempt to give me back ONE HUNDRED DOLLARS less than what I had given them to exchange! I had to argue with them to convince them of their incorrectness because again, they refused to count my money in front of me! So after some convincing (again, just wow) they admit they miscounted by ONE HUNDRED (wow) and finally caved, giving me what I asked for in exchange after a lot of hassle for just a simple changing of bills. Told them typically when a customer walks into a bank and hands them a huge stack of money the cashiers are usually happy to count it in front of the client (or at least ask: "how much money is this you're handing me?") to ensure no impropriety and they ordinarily are able to count the money accurately without the client needing to convince them of their honesty in their initial count since they neglected even to ask for a deposit slip or verify the amount being exchanged in ANY WAY- absolutely unprofessional, irregular behavior that I've never encountered before. Whatever. I move on, I try to finish my business... ...and now the clerks inform me they do not accept torn currency (not mutilated, not soiled, just torn- discerning that "some bills are more torn than others" and refusing to make a distinction between acceptable or not, a benchmark I am to understand via Google is anything over half the bill which all of these were) and claiming they have never accepted torn bills as a matter of policy (which could be easily posted as an informative sign in the lobby, though no such sign exists). When asked if they would help me to exchange the bills they stated they cannot do this because it costs them money (??? Do they not regularly exchange currency???) and that I would have to mail the torn bills to get them exchanged. I have NEVER had this issue at another bank who are always happy to add the torn bills to their own outgoing currency for exchange. The clerk said it is not a service they provide (though seemingly optional or just their own personal preference as every other location has done so without hesitation). When asked for information on what location would help me exchange the currency they refused and said to call other locations or look it up online, but it was not something they cared to get into with me, refusing to inspect the money before pushing the bills back across the counter. During the course of this conversation I had borrowed the scotch tape dispenser from the desk to repair said damaged bills- the clerk reached across the counter and snatched it out of my hands as if I were committing an offense by using .3 cents worth of scotch tape. I asked to close my account. The clerks said "great!" and sat silently staring at a screen, not moving to close my account but rather electing to wait me out until presumably 5pm. I left and exchanged the damaged bills at a different bank of Marin location where it was treated as a matter of routine. This branch is either just poorly staffed or worse, is truly suffering financial woes that necessitate pinching pennies at their customer's expense. I'm unsure of why I pay a monthly service fee as part of my account when I am unable to access the only services I need from this bank! Won't be returning to Sausalito location and pulling my business from them next quarter. There are plenty of independent credit unions out there if your small business needs assistance- make sure you don't make the mistake of thinking bank of Marin is one of them! It may help explain why almost every bank of Marin branch I try to visit has either closed or converted to a different banking institution- have tried to give them my business but they're just not very good! Don't need this level of hassle for what should be a simple transaction! Extremely unprofessional and rude about it! Wow!

I've been banking with marin bank for over a decade and they're nothing but fantastic…read more Now unfortunately I got attitude from one of the tellers today Saul vaquez. I gave him a $100.00 dollar bill that had the edge was torn off. He question me about it and I explained to him that we just got those bills from this Bank the day before. he quoted " I would have remembered it." What a ridiculous thing to say. I was having a challenging day and needed the cash to post right away and it did but I feel it necessary to post this yelp so his supervisor might help him be more accommodating next time to Bank of Marin customers without the attitude. Now off to the tow yard to retrieve my truck that was towed for being parked over 72hrs. Only $500.00 Plus to get it back. NICE.

I went in the branch to close my long-standing (49 years), but rarely used account. The place was…read moreclean and someone came to greet me. The whole process was easy and the person was very cordial in handling my business. They're all efficient and friendly, and I felt welcome there. I felt a sense of sadness having to close my account especially after maintaining my account for so long. The place seems to be a well-run establishment.

We are moving back to Muir Beach and I went to open four accounts with Chase. I stood in the lobby,…read morewith one banker helping someone, and another on the phone for nearly 15 minutes. No one came out to greet me, find out why I was there, or a simple courteous, "I"m sorry. I'll be another XX minutes." They could both see me through the all glass walls. I finally stuck my head in the office and excused myself for interrupting, and asked how long he would be. He said to make an appointment and come back then. He was not friendly or kind in his response and acted like I was putting him out. Good for Chase. I'm sure Jamie Dimon would love to know his employees are arrogant and besides having no idea about customer service, but they're rude. I went over to Redwood Credit Union, where I was warmly greeted and treated with respect before they knew that between our personal and business accounts, we'd be running seven figure money through our accounts. I moved away from what's now the big four-_Chase, Citi, BofA, and WFB over a decade ago and was ready to come back. Now I remember the lack of personal and courteous interactions and why I left in the first place, besides all the bad policies the bank does in general. So thank you Chase for reminding me when you have terrible policies, you don't care about the people you hire, who in turn, don't care about customers.

Sausalito Branch: The tellers are very nice. The supervisor and manager are both incompetent. Do…read morenot bank at this branch. The Mill Valley and San Rafael branches are well run and the managers are very nice. Avoid this branch.

The best way to tell how a business treats their customers is to know how they treat 'non…read morecustomers.' And this branch fails miserably. After several failed attempts to open a simple checking account or cash a simple paycheck written on their bank, only to be met with outright hostility, I've simply given up.

Kerry here....Have written rave reviews for RCU for years. I am a consistent fan...and drop in -…read morewhen I'm in Mill Vally to get funds. Yesterday, David helped me.....great guy - easy to work with and I remain a very happy credit union member.

Friendly staff, helpful and knowledgeable…read more I find credit unions to be a better choice for service as opposed to giant banks.

Doesn't indicate you cannot do a deposit. Cannot our checks in right now. Go elsewhere. Wells,…read morebetter get your act together everything is coming back.

Very convenient ATM if you happen to be at the Strawberry Village shopping center. Their parking…read morespace is directly in front of the ATM.