BEST BANK EVER…read more... the young gal and young guy are hip, kind, funny, witty, deferential, and frankly the best tellers I have ever met. Somehow remember my name, which is nearly creepy but mostly inviting, we always have a pleasant exchange... typically with both of them, no matter who I am with. I plan to do my banking at lunch so I can actually go to this branch I like it so much!

I asked foral ittle mercy on the NSF charges. They told me I'm a loser and it's all my fault…read more I have banked with B of A since I arrived in CA, 1993. I've put over $3Million through there in that time. They got $25Bn taxpayer bailout, and next day they closed down a profitable window company by denying them a payroll credit line. Today I have made my last ever transaction with B of A. They're too awful to exist. http://sites.google.com/site/byebyebofa/

Small businesses beware!…read more I handle a lot of small currency and every so often need to change a substantial amount of $1 bills. Asked the (unmasked) clerks to count bills in front of me- they refused and, without even asking the amount took several bundles of my currency into a back room out of my sight, emerging minutes later to tell me the bundles do not match my count (the presumed amount they still have not asked!) Now not only am I not able to determine who in my office is miscounting bundles as they were not handled in front of me (though a bill counting machine sits directly behind the front counter they opted to use one out of my view against my wishes) or to exclude the possibility that the clerks mishandled, misplaced or set aside bills without my knowledge- again, they refused to do a count in front of me, not even asking the amount of currency they were taking into the back room before going there. Fine. It's not much money. I'll live. I pay the difference from my own pocket, even if the bank clerks dropped the missing cash behind a filing cabinet or something I simply attempt to finish the transaction. The clerks then attempt to give me back ONE HUNDRED DOLLARS less than what I had given them to exchange! I had to argue with them to convince them of their incorrectness because again, they refused to count my money in front of me! So after some convincing (again, just wow) they admit they miscounted by ONE HUNDRED (wow) and finally caved, giving me what I asked for in exchange after a lot of hassle for just a simple changing of bills. Told them typically when a customer walks into a bank and hands them a huge stack of money the cashiers are usually happy to count it in front of the client (or at least ask: "how much money is this you're handing me?") to ensure no impropriety and they ordinarily are able to count the money accurately without the client needing to convince them of their honesty in their initial count since they neglected even to ask for a deposit slip or verify the amount being exchanged in ANY WAY- absolutely unprofessional, irregular behavior that I've never encountered before. Whatever. I move on, I try to finish my business... ...and now the clerks inform me they do not accept torn currency (not mutilated, not soiled, just torn- discerning that "some bills are more torn than others" and refusing to make a distinction between acceptable or not, a benchmark I am to understand via Google is anything over half the bill which all of these were) and claiming they have never accepted torn bills as a matter of policy (which could be easily posted as an informative sign in the lobby, though no such sign exists). When asked if they would help me to exchange the bills they stated they cannot do this because it costs them money (??? Do they not regularly exchange currency???) and that I would have to mail the torn bills to get them exchanged. I have NEVER had this issue at another bank who are always happy to add the torn bills to their own outgoing currency for exchange. The clerk said it is not a service they provide (though seemingly optional or just their own personal preference as every other location has done so without hesitation). When asked for information on what location would help me exchange the currency they refused and said to call other locations or look it up online, but it was not something they cared to get into with me, refusing to inspect the money before pushing the bills back across the counter. During the course of this conversation I had borrowed the scotch tape dispenser from the desk to repair said damaged bills- the clerk reached across the counter and snatched it out of my hands as if I were committing an offense by using .3 cents worth of scotch tape. I asked to close my account. The clerks said "great!" and sat silently staring at a screen, not moving to close my account but rather electing to wait me out until presumably 5pm. I left and exchanged the damaged bills at a different bank of Marin location where it was treated as a matter of routine. This branch is either just poorly staffed or worse, is truly suffering financial woes that necessitate pinching pennies at their customer's expense. I'm unsure of why I pay a monthly service fee as part of my account when I am unable to access the only services I need from this bank! Won't be returning to Sausalito location and pulling my business from them next quarter. There are plenty of independent credit unions out there if your small business needs assistance- make sure you don't make the mistake of thinking bank of Marin is one of them! It may help explain why almost every bank of Marin branch I try to visit has either closed or converted to a different banking institution- have tried to give them my business but they're just not very good! Don't need this level of hassle for what should be a simple transaction! Extremely unprofessional and rude about it! Wow!

I've been banking with marin bank for over a decade and they're nothing but fantastic…read more Now unfortunately I got attitude from one of the tellers today Saul vaquez. I gave him a $100.00 dollar bill that had the edge was torn off. He question me about it and I explained to him that we just got those bills from this Bank the day before. he quoted " I would have remembered it." What a ridiculous thing to say. I was having a challenging day and needed the cash to post right away and it did but I feel it necessary to post this yelp so his supervisor might help him be more accommodating next time to Bank of Marin customers without the attitude. Now off to the tow yard to retrieve my truck that was towed for being parked over 72hrs. Only $500.00 Plus to get it back. NICE.

Sausalito Branch: The tellers are very nice. The supervisor and manager are both incompetent. Do…read morenot bank at this branch. The Mill Valley and San Rafael branches are well run and the managers are very nice. Avoid this branch.

The best way to tell how a business treats their customers is to know how they treat 'non…read morecustomers.' And this branch fails miserably. After several failed attempts to open a simple checking account or cash a simple paycheck written on their bank, only to be met with outright hostility, I've simply given up.

Worst customer service ever- I will never set foot in this branch again! Teller was uninformed,…read moregave me the wrong information, didn't answer any of my questions, and was completely apathetic and uninterested in trying to help me!

Definitely one of the nicer Chase branches. Excellent service from all of the tellers…read more Rarely any wait in the teller lines. Convenient Saturday hours, plus they have a 24 hour ATM on the premises. Very knowledgeable management team at this location that are willing to help with any of your banking needs.

Doesn't indicate you cannot do a deposit. Cannot our checks in right now. Go elsewhere. Wells,…read morebetter get your act together everything is coming back.

Very convenient ATM if you happen to be at the Strawberry Village shopping center. Their parking…read morespace is directly in front of the ATM.

When my checking account was hacked, the Branch Manager, Marco Olguin immediately stepped in and…read moreguided me through the entire, complicated process of opening a new account and transferring all my auto-pays from my old account to my new account. He spent over 3 hours making certain everything was done correctly. It was a complex process I would never have been able to get done myself. He was super nice, patient, and explained everything clearly. He even offered me coffee! Highly recommended. Thank you so much, Marco!

Do not bank here. I recently did some work for my grandmother who is 102 years old and has banked…read morewith them for a very long time and is very familiar with the bankers. She paid me by check which I took into the branch. I handed them my drivers license and check and immediately the woman had an issue with my DL. Albeit it's a little beat up and cracked but I've never had an issue with it at us bank or my bank or anywhere else for that matter. I asked to speak with the manager and explained the situation. I could tell by the way he was looking at me that what I was saying was falling on deaf ears. I was being judged because I was all dirty and didn't fit what his expectation of what someone should look like being in "his" bank. The Manager was an older Hispanic gentleman and his smugness and I make the rules attitude just didn't sit well with me. He was willing to make a 102 year old woman come down to the branch just because he could. And if by chance that guy gets to read this I just want to say your cool buddy. I'm glad people like you exist because it reminds me of the type of person I never want to be. I hope the rest of your day was good knowing you flexed on a hundred year old lady

WFB has systems problems and staff has little authority to correct bank errors. Interest from my CD…read morewhich was supposed to be credited to my checking account disappeared into cyber space, and was recovered only after I noticed the missing credit and intervened, and even getting that corrected took much time on the phone. The people were nice but did not have the authority to do anything. And even after the missing interest was recovered, it was credited back to the CD and not to the checking account, and the bank claimed to be unable to correct their error.....even after more time on the phone and a trip to my local bank. So the funds that should be in my checking account are back in the CD and not available to me for seven months. Check your statements carefully and be prepared for long waits on the phone with minimal response if there are errors.

I come to this bank quite regularly to withdraw cash from the ATM, as well as get small bills from…read morethe tellers inside. The place just got remodeled, and I had a lovely visit in the afternoon where I withdrew a bunch of $1, $5, $10 bills and the man assisting me, Luis, was very helpful. In terms of some of my experiences at other banks and Wells Fargo branches, the Miller location is great.

These people never answer their phone. Called all morning luckily another store answered. . They…read moretold me they had what I was looking for , I drove 1.5 hours and when I got there they didn't have any of it. Terrible service In response to your message: not all customers want to buy online. A lot of us prefer to pay with cash. You should answer the phones. I called 5 times in one hour trying to get through to someone from 11am-12pm. When I left I forgot to ask a question and I sat outside your locked door pushing the button for 5 min and wasn't able to even get back in. Like I said. Terrible service. Had someone answered the phone I could have turned around and went elsewhere.

Went here to sell some stuff. Guy was friendly who owns and runs the shop. Transaction went by…read moresmooth and fast. I was in and out!!

The banker was great , however during our time of service , the main manager came into the office…read morevery disrespectful, to another employee at this bank. As a customer I want to feel comfortable but the way this manager came into the office to automatically upper his tone of voice and speak to his employee who was by the way the only African American in the office to be screamed at . Racism was scene from all aspects of this office I will definitely not come back until someone speaks up to the upper manager and his way of operating his manger treating employees with respect .

Great service and accesible locationread more