Awful experience The big goofy manager is really laughable. I feel bad for anyone who has to work under this guy. Everything he touches he complicates. Just a programmed tool. Been going to this branch for 10 years. Never had a problem until ichabod crane stepped up as a teller to "help" me. 10 years of the same procedure. I deposit than transfer.... Never had an issue. He made this sooo excruciating and time consuming and miserable. Complete different protocol than I've been doing for 10 years. He blamed the staff for not being properly trained yet he's their manager... isn't that his job? He also stated that he doesn't use a pen.. like it was beneath him to write down an account number that i have already written down and handed him. Maybe he was afraid to touch cash?? Maybe he shouldn't be working at a bank I will never go there again as long as he's the manager read more

As a private Chase client, I've been working with for a while with a high limit credit card, always paid on time, credit score 780. No issues at all ever with any banks. Decided to open a business checking account and work with Chase. Also opened an Ink credit card. At one day they closed my all credit cards without notice. Asked my dedicated banker, manager other stuff, calling them... nobody told me the reason. I said, wait a sec. if You have any doubts You can reach your client and clarify. Moreover, not an alert on their system. That's the way how they treat their vip or private clients. No reason, no explanation, just we don't have access to the info or a reason why it happened. They told me You could reapply to a new credit card))) They left me speechless. Go ahead and google it, "Chase closing credit cards" . You will see a lot of interesting stories. read more

Colby V is always willing to help out with exceptional customer service with a smile keep up the good work and thanks for always making it simple read more

I've been fortunate to either get everyone on good days but everyone is kind helpful and respectful... David helped me several times now and really was a pleasure .. one time with my Target / acct that was a check debit that was compromised.. David took action stayed on top of it and was resolved in a month .. that was not his fault for the month time these things have to be investigated.. Then another time with my disability funds from a recent surgery I had .. I will not deal with Bank of America and Chase helped the transfer so fast on their end ... Maria is always kind as well and welcoming .. I even got a nice holiday card in the mail how thoughtful of them .. Happy New year staff 2024 thanks for all your service and smiles when I was stressed out with funds compromised. You really came through putting things at ease which one needs in a situation unknown. Thank you have a safe 2024 read more

Great people.... Go out of their way to help even when system doesn't let them They really care from the top down They keep their cool even when crazy comes in read more

Just visited this branch and David the branch manager was super helpful with the issue that has happened regarding my account. He was very patient and then the entire staff were very helpful. It was a very nice and clean branch. I would highly recommend using this Chase for all of your services that you might need in the future. read more

Very difficult to do business over the phone. I do have a banking rep but never available or does not return calls and/or emails in a timely manner. This used to be a great business banking branch but going to change in the New Year. Very disappointing. read more

I wanted to write a review and thank this bank for having Steve as a teller. He really knows what hes doing and he is great at making people feel special. He remembers me by name and always greets me when I go inside. You need more staff members like him. Thanks Chase! read more

As a PC client, I needed a one page document notarized. When I walked in. A tall gentleman came over and said that they didn't have a notary on site, but he would see if he could find one. But his priority was to keep his eye on the bank teller. Don't know why he thought I needed that information. Made me feel very insignificant. Also Chase is not set up so that the employees can easily access information about other branches. He was not able to find any place that had a notary. Most branches he called. Didn't even answer the phone. terrible customer service. And this gentleman made me feel like my presence was an annoyance for him. Not a good look. He also proceeded to tell me that when he used to be a notary, he always wanted a Appt since this was a lot of work. As a farmer notary myself I know this is a bunch of BS. It is a simple one page document. You might need an appointment if you were signing loan docs, but this was not the case. read more

I come into this branch to use the ATM to deposit money. I have never stepped inside. Until today. Is just finished an ATM transaction and had sat down for maybe 30 seconds to complete another personal transaction because it's super hot outside. I kid you not within 30 seconds I was approached to see if I needed anything and then when I said no I just wanted to sit for a moment I was offered a water. This branch is beyond amazing! As I am writing this Ani approached me to make sure I was helped and Maria was the first woman who gave me a water as well. I'm truly appreciative and blown away. Thank you! read more

This is the worst bank I've ever been to. The manager is incredibly rude. He says he cannot take more than $500 in ones? This is literally a bank. How can your vault hold no more than $500 ones. The manager David was so incredibly rude and hinted at my cash being fraudulent and or money laundering it? I'm not sure if it was racial profiling of him just trying to be an a-hole. The customer next to me agreed that the staff there was typically rude and also slow. And he's someone who goes there frequently. I unfortunately had to go to this bank because I was in the area but never again. David should really take a course in customer service, I've met people at fast food places (underpaid and overworked) who were nicer than him. read more

Just had the worst experience. The kind that makes you want to write a review. I have been a loyal customer of Chase Bank. Ever since they bought out my old bank, Washington Mutual, in 2008. I've had the occasional head-butt with their mindless big corporation ways, but I've stayed with them because the workers at the branches have always been really great. Today, however, things changed. Through a series of odd events and because of my day job as an apartment manager, I ended up with about a thousand bucks in quarters. (Long story.) I headed over to my local branch, the one I always go to, the one that's always treated me soooo well. I was hoping they could help take the coins off my hands or at least give me some professional advice as to where I could go to turn them into cash. One of the tellers, young guy, didn't catch his name, started helping me out right away, happy to help. He told me I would probably have to roll them all up or count them out into these big coin bags that he proceeded to hand me. Suddenly, in swooped Uber Manager, a tall bird-like jack-wagoning turd-waffle who SNATCHED. THE. F#@KING. BAGS. RIGHT. OUT. OF. MY. HANDS. No "excuse me", no introduction, just some entitled kneejerk of a juice box showing a vacuum of common courtesy. He then told me that, since I was an individual and not a corporation, Chase would be unable to help me. If the old adage is true that "S#%t floats" it's no wonder this bag of clown shoes is running the place. Now I not only have the problem of getting rid of a thousand simoleons in quarters, but I have to research which credit union will get all my business from now until the end of time. Does closing your bank accounts count as cardio? Asking for a friend. read more

These people are all idiots and clearly do not care. I got married almost a full year ago and have been by this branch SIX TIMES trying to get them to help me change my last name on my cards and accounts. The first time no one was here who could help, apparently they all go to lunch at the same damn time. Then, the second time a girl said the one person who showed up that day was busy and I should make an appointment. So, I asked if I could make an appointment through her and she took my name and number and said someone would call me in an hour or so to schedule. That never happened. They did this to me again two weeks later. Meanwhile, THEY NEVER PICK UP THEIR PHONE!!!! This place is awful. No wonder these jobs are being replaced by automated machines. Once I got someone to help it was quick and easy, though. read more

I have been trying for two days to open a savings account online. I walked into this branch in a Saturday and waited my turn. I explained to the banker I had struggled with the app and needed help with opening a savings account. The banker didn't have anyone else waiting but said someone was coming in in a little while and that I should come back in a Monday. I need this shit now. I am beyond disappointed with the rudeness and lack of service. Since my last review. I have now had a second horrible experience. I made an appointment for 3:00 I was there at 2:45 waiting until 3:45 and they told be another hour! What the fuck was my appointment for? Worst fucking ban I have ever dealt with. A large group of incompetent morons! read more

As a Chicago transplant to LA, I've been a loyal CHASE customer for 20+ years. I never had a problem till I walked into the Toluca Lake branch. Too long to explain all the issues I have with the way the branch manager handled the $10,000 mistake on THIER part that took me over 2 months to resolve. Persistence and the truth always prevail. I no longer do business with CHASE and I'm sure they don't care. Kevin Grace read more

Wells Fargo is closed and that would make me sad in a regular day but hey! Chase is here! So I'm happy. Wells Fargo was full of negative unfriendly faces lately so I'm so happy to see that Chase learnt from the mistakes of Wells and has the best employees ever ! I'm proud to be a customer read more

Love this Bank!! They understand customer service!! Not like the worthless B of A on Pass ave in Burbank. If there's a line and Chase all sorts of different positioned employees offer to assist. Thank you Chase! read more

After visiting a different Chase closer to my home which lacked in customer service I looked on yelp and found this branch. The experience here was totally different. Aren Kortoshian helped me out and was very kind and helpful. Plus this branch was clean and remodeled. Everyone I've dealt with here has been cool. read more

Customer service is awesome. Really clean and convenient location. Always with Chase read more

I went in yesterday with a fraud concern on my account and the banker who deals with business accounts told me to go to another branch. I had just found out my account had been hacked and instead of giving me assistance they bounced me to a different location. I went back today to check something in my account again and once again sent away. Awful customer care! read more

This is a brand new Chase branch in the Toluca Lake area. I've been here a few times to deposit checks and am greeted every time, the staff is friendly and upbeat, the building is bright and clean. Never a huge line, I'm usually able to be helped immediately. They also have dog treats by the door from a local business! read more

Excellent experience at this Chase branch thanks To Levon. We walked in to set up a new business account and Levon took care of it for us within an hour. He set us up with chase quick pay, showed us how to use online banking and made us an ATM / Debit card on the spot. Levon was very patient, answered all our questions and was really cool about everything. Thank you Levon!!! read more

Went to do a fast cycle with the business banker. Bank was empty when I walked in. They claim to be appointment only. No one was there and it's 10min to do this. Not helpful. read more

My favorite Chase bank. Clean building, easy parking access, nice employees and ATM machines that let you pull out hundred dollar bills. Oh yeah close to the office so it's a no doubt winner. read more

Super unhappy with this location. Both the mortgager "specialist" (Ernest Page) and the other girl (Meline Ghazargan) couldn't tell me how much I was paying on my mortgage taxes. So they had me call the 1- 800 number and speak to a tax specialist. That tax specialist also told me they couldn't see how much I was paying per month for my mortgage taxes in Florida. I really don't understand why they have "mortgage" and "tax" specialists who can't tell you what you're paying on your mortgage or taxes. Ernest also was not very welcoming or friendly. read more

This chase branch was very good. Went into the branch, sat with Levon (Personal Banker) and he was very helpful and professional. Great branch, great banker and great service. read more

How convenient. Fin.

Brand new and manager was very nice!!!

Disappointed. Business client, promised notary service--learned on a previous need to call ahead first. Response from management today was first to say "oh, we can't notarize that document." When explained that all that was needed was signature verification, the answer became "go across the street and get it notarized." When reminded that this is a service Chase offers for account holders, the answer became "I don't have my stuff - come in Friday." And this is in Toluca Lake...! read more

I've only been to this bank once and it was to discuss a joint savings account for me and my husband. Jerry was really helpful and was looking out for us as we discussed the practicality of making mu husbands savings account our joint account since it cost to open another one. Anyway, long story short we were very happy with our service and if I lived closer I'd bank at their location regularly. read more

I came here on the 1st of November (I think that was the date), and there was a young guy at the counter (really wish I had caught his name!) who was so incredibly kind. He even made a point to tell me goodbye, despite the fact that he was going on his break. The encounter made my day and this is officially my new favorite branch. read more

Lollipops by the mAchines. Calculator on the table. It has all the necessities. I like the openness of it too!

This is the worst bank ever... The most horrible bank ever do not recommend it to anyone if u have an emergency situations never rely on the ATM card even thou ur money is deposited. I deposited my check on Saturday and on Monday night no funds available. I called to tell the customer service to release the funds so I can fill gas in the car they refused to help me I got stuck on the freeway with empty gas trying to go home from a long day of work. Called them again to ask for at least 10 dollars to be released from an amount of my paycheck I got denied the Supervisor Richie Alva refused to help me and told me to wait till tomorrow morning. So basically I have to sleep in the car with my kids till morning so I can pour gas and go home. I have never been in a situation like this ever but my gas tank isnt working on the dash board so I just pour gas ever other day and now am unable to make purchases because my bank refused to release at least 10 dollars of funds that belong to me and am not asking for a loan from them had the most horrible experience as a new customer already. read more

Made the switch from Wells Fargo who are located right next to them. The people working at this Chase Branch are ten times more helpful and nicer than Wells Fargo. Had a few problems with Wells Fargo and requested the branch manager twice to call me. She never did call me back I asked why did you not call me back and she lied to me saying she was out of town when the teller said she was at her desk and I saw her at her desk the day of the problem. Chase has been good to me so far. If you are having problems at Wells Fargo give Chase a try. read more

I'm here every week + it's my favorite branch! Very friendly, lots of parking + rockin' air conditioning! Pet friendly with 2 in person kiosks + 3 automatics. Never a line! read more

Such a gorgeous new building. Always enough workers. Fresh people. Nice facilities. Great addition to Burbank.

Waited in line to make a payment for over twenty minutes. One teller open, eight people in line, horrible customer service.