The wait times were reasonable as I came to this bank during my lunch break. The customer representatives were very professional and friendly. They were able to help me with my domestic wire transfers. read more

Will not pick up phones even when they have no one to help in person . You can call but they will listen to it ring ring and ring like other patrons have said . Probably should just close this bank too and visit the unemployment line if they can't do their jobs read more

The guy work in the bank so rules I ask for the new bill and he will get the bill and I see the bill some new some old and I said I would like to go another country .I have to get a new bill and I said I don't want if you don't have a new bill. I said can you put back in my bank account and he said shit....! I didn't said nothing and I said sorry for him. This the way you do with customer I take my money I didn't take him money read more

Very helpful & accommodating bank tellers. Will continue banking with Chase Bank @ Jarvis, Newark City , California

Just got an alert on my phone for some fraud charges and I was fortunate enough to be helped by Kanjan. He was so polite and helpful and made everything ok again. Thank you Kanjan for making me smile and laugh under such a stressful situation. You made my day much better. Thank you and keep up the great work!! read more

Who; Chase Bank Where; Tracy, CA Branch Location; 691 W 11th St, Tracy Issue; I deposited a four figure check with said Bank on 01202024 and requested money back. The Bank put an as then yet to be explained hold on the check until 01312024 and wouldn't give the check back stating, "It was being processed". I returned on Monday afternoon 01222024 and asked the Customer Service representative for help. The Representative called the resolution hotline handing me the phone to explain my situation. After receiving the same explanation as from the original cashier, I politely but explicitly asked that my account be closed of all the Chase's people involved while receiving no acknowledgement, In my complaint to the Fed I also asked that my Social Security deposit(s) be returned to my original account. In the mean time, per Chases' cashier's recommendation I asked my Client to put a stop payment on the check. It's in process of being resolved leaving me without access to my funds. Too late, I was just informed via my client's text the check in question has already been cashed per the client's bank and have asked for a copy of the front and back of the canceled check in question. Is this potential fraud on Chase's part ? I don't know. I'm not an attorney that handles criminal cases. Update #2. I Just received a texted copy from my client of the canceled check showing the check has already been cashed by the client's bank meaning the amount of the check deposited to Chase has been settled though not in my favor. read more

Chase clerks wouldn't help you without an appointment -- instead they were just waiting for new customers. The person behind me wanted to open an account and she was help immediately. Truly felt humiliated... what type of customer service is this? Not having time for your 25 plus years loyal customers over a new one ? Teresa and Vicky both greeters refuse to let me be a walk in .... I needed to add my name into my husband savings account ... couldn't be done online or over the phone ... strictly at a branch service ... wow .. managers please train your employees better read more

I had a question and called the bank 5 consecutive times - no answer. I walked in and there's nobody in line and a teller immediately called me up, as my phone is still calling the bank (it's literally ringing). I got my answer from the teller, but had my call been answered, it would've saved me a lot of time from having to drive to the bank. On my way out I told the 'greeter' I'd like to speak to the manager. The greeter asked me how she can be of service. I told her my issue with the phones not being answered. I called the bank as I'm talking to the greeter and again the phones just ring and ring and ring with a generic automated message indicating 'nobody's available to take the call'. The greeter hears the automated message on my phone, apologizes, and proceeds to tell me the manager is on a phone call and will be tied up for at 20 minutes. I walked out! Seriously considering closing out our accounts and moving our funds to our other financial institution, where they actually answer the phones. read more

I got in line as I was told by a A lady at the door I asked her can I have a customer service I need to order a new ATM card she said I had to wait in a line and get it ordered by the teller I got in a line in the sun with a cane, finally got inside went to the teller she tells me the teller she cant order my card I have to wait on another teller I said forget it I'm not waiting on another teller in the line I will order online at home this is why I have another account at a different bank. read more

My family has been banking here for about four years. Staff is very helpful. Service is good and attentive.

Trash. The little short hair Asian girl needs to be properly trained, she specifically told me one thing yesterday then contradicted herself today when I asked her. read more

I visited this branch yesterday and was assisted by Staci and Masoma. Thank you ladies for making my visit pleasant, quick, and easy!

Very very bad service , there is no respect for customer , from manager to banker. Will not recommend to open an account there . Before I went there I saw both branches in Tracy it's 2 stars but when I went there even the 2 stars it's to much read more

Jimmy is the best! All questions answered and explained everything I was confused on. Great attitude and is super helpful.

Miserable experience, as always. You wait in line! Every time you wait and wait! Then the manager walks around with this cute little clipboard trying to look official seeing if everyone has a deposit slip. Then stands there and watches proudly as nothing is getting accomplished. I could get a 3 year old to do that! How about seeing what's holding things up, actually help someone, step behind the counter and be part of the solution and help the tellers. You might earn your wages and it would take less time then you spent on your hair this morning. You might even feel good about yourself. Do NOT open an account with Chase, or at least this branch. I will try the other branches and if that doesn't work out I will change banks. I'm done with this branch! By the way you need to pay attention to your yelp reviews, way too many of them say you suck! Keep it up and your branch will close. Bye Bye read more

I've been banking with Chase (Wamu) for 20+ years. I keep a considerable amount of money with them and have most of there Credit Cards and services so I can say that I am at the very least for them a good customer. Most of my banking is done online but just recently I bought a second home and on rare occasion NEEDED them for a trivial wire transfer. I can tell you that this branch stinks. Worse service ever, I walked in and sat down with my 2 year old and no one even looked at me for like 15 mins, mind you that an employee (male) walk by me a couple of times. I finally got up and walked out and no one cared. I went to the other Tracy branch and service was no much better. 3 stars only because I enjoy the apps, mobile and online banking. I will probably be switching over to Credit Union as they did a horrible job the few times I actually needed a branch. To employees; Acknowledging and treating your customers a little better will secure your job and go a long way! (You know who you are!) read more

Asked the lady over the phone that I wanted to open a IRA account for my retirement and she tells me oh I can't help you I'll get a call back within 24 hours and here we are 72 hours later no call when I told her I needed to get it done right away terrible customer service read more

The worse customer service. If I ask a question about my account I expect a proper answer not " I don't know the system is just allowing me to deposit" and this is the person that is training new employees as well. She didn't even have her name tag must be for a reason!! This person needs to go back to training and focus on how to read your systems to provided good answers at least. Forget good customer service that's another topic that of course doesn't have and need a lot to work on. read more

Set up an appointment to go and possibly transfer all of our bank accounts to chase, was excited because of there per-motions for new customers and the fact that they are supposed to be a great bank. Walked in right before apt and wasn't made aware that we would have to wait 30 min plus after appointment time. The general manager was nice but Edgar was the person I made the appointment with and who we came to see was loudly discussing were he lived and so on with the person he was with. Never came out to let us know when we would be seen. Left and won't be coming back because customer care is obviously not that important. read more

My husband went in to open an account today. He went in and waited, finally asked if he could open an account he is leaving his current bank. The man there said they are closing in an hour but he should make an appointment but he would need to ask the manager if he could open an account. He went to the back after waiting a few minutes my husband left. Seriously??? You can't open an account in an hour? Extremely disappointed. read more

Every time I go here, or call I get different requirements for our business account. It's super frustrating. So they get 1 star. On the plus side, they haven't stolen my money, so there's that. But seriously, join a credit union people. read more

In a full drive thru all tellers are full, even the ATM drive part we would wait in this line before going inside and waiting in a line that's doesn't move. read more

Well bad Service went there today one teller huge line had to stand in the sun for 45 minutes then got inside and waited another 20 minutes there was other workers there but only one teller and she was working so slow it Realy bad you need to pick up your Service for me to stay there read more

Big fan of chase I only come here for business and they have a business line so makes things pretty quick and easy .

If you need to speak with a banker, DO NOT go to this branch OR request someone other than Summer ( I think that was her name). She is the rudest person I have ever met! I was cut off half way through my sentence. She did not listen to a single thing I said. Her responses were irrelevant 100% of the time which made me believe she was not listening. She was also very loud! If I wanted everyone in the building to know my personal business, I would yell it out myself. It was very hard to stay calm. To make this long, horrible story short, I changed my mind about banking with CHASE. read more

Hire more people or cut the chitchat when 10 people are in line with 2 tellers! On the verge of changing banks because of this branch alone. read more

They are really slow. The customer service is poor. You will wait for like 30 to 40 minutes just to get your statements. One person will take care everyone. They have many stuff there. But there is only one helping. Now is more than 30 half hour, we we are waiting. read more

I recently wrote a review on another bank, Union Bank. So, I wanted to write about the opposite on regards to the best policies on holds, customer service and services that does not charge. I make my deposits on their drive true and get excellent service and holds are always removed since the account is a long established. Checks are free and they have an excellent on line system that enables to link to other accounts, personal and business. read more

This location left me a very bad experience from Chase , very bad customer service Branch ASS. manager doesn't know how to open a bank account? Don`t go there unless you have a day off . it is too slow service , read more

I came into this branch to cash a check from Chase bank from my employee (Amazon) who has a contract with Chase to cash employee checks when something happens to your pay card. Aline adt card. They clerk got authorization on the phone to get approval and when she did she didn't want to cash the check for 24 hours because I'm not a Chase bank member. I had proper identification and she knew the check was good but for whatever reason she did not want to cash my check. Smh! I went to the manager and after she gets off the phone with Aline she still didn't want to cash the check because she said they have to wait 24 hours for they're bank to clear the check. I would not have went down to the bank if I wasn't told that the check was good and ready to cash. I felt extremely discriminated on for not being a member. It was not a good experience at all! read more

Worst customer service when calling for infornation. There is no point of calling for information and the stupid customer service agents are so rude and unhelpful. Bankers are always talking and talking holding up a long a**line. Hire more people!!!!!! Went to close my account! Never going here again. read more

Worse service experience ever on 5/1/15. I already had occasional issues with the branches customer service from time to time. People are nice enough but they move slow and often times have to be asked to open another line when it gets busy. The old manager, a young afghani gal, would always at least own the problems and do her best to fix problems or get things moving. The new manager who I ran into on 5/1/15 was about as terrible as it gets. "Kristin", was rude, argumentative, slow, and refused to let me escalate a complaint. Basically stating she was "it". I love he convenience of the drive thru, but even that can't get me back to this branch ever. I am flexible and can accept 3 star service from time to time, it's going to happen. But I will not stand for being disrespected and other customers shouldn't either. read more