I'm a non-bank customer and stopped by the Tracy branch today to look into a matter regarding a…read morebusiness check drawn on this bank, intercepted before I received it, then deposited by someone else into a different account at another bank. I was greeted warmly by two people when I walked in, and thanked by three people when I left. Unlike the big and impersonal bank I currently bank with, I didn't need an appointment to talk with a personal banker. Michele P., assistant customer service manager, immediately sat down with me and listened to the issue, explained the procedures, and phoned a second person to double check that this somewhat rare case was being handled correctly. Brochures were easily accessible for me to peruse while I waited a few minutes. The matter will likely take a few days to a week to process, but I felt well taken care of, and Michele plans to follow up with me later today or tomorrow. She also answered several questions about new checking/savings accounts, and let me know that they offer auto loans, etc. Overall impressions of her: Exceptional customer service, knowledgeable, kind, patient and professional. Impression of the bank: Friendly employees! No waiting - which was great! - and it was interesting that everyone's voices echoed a bit, due to the tile floor in the lobby area (there could be carpet other places; I didn't notice). The branch location is centrally located off 11th St. at Central, and is slightly hard to get to due to the busy intersection, but there's a good sized parking lot with ample parking. I was so impressed, I'll tell anyone I can about this place. And when it comes time to open a new account someplace, for myself or a family member, I'll remember the positive impressions I received and may bring my business here. Thank you, Tracy branch - and Michele!

Ana assisted myself and brother with a somewhat difficult trust disbursement. She was kind and…read morepatient. Staff were friendly each time we entered. Always helpful. Great place to bank. Ty BofA

Get ready to wait in line. This bank is great and the staff is awesome. The main issue is the lack…read moreof staff. The bank constantly has a long line with only a couple windows open. Besides the long line, the bank is great and is convenient location with a parking lot.

The wait times were reasonable as I came to this bank during my lunch break. The customer…read morerepresentatives were very professional and friendly. They were able to help me with my domestic wire transfers.

Will not pick up phones even when they have no one to help in person . You can call but they will…read morelisten to it ring ring and ring like other patrons have said . Probably should just close this bank too and visit the unemployment line if they can't do their jobs

If it wasn't for Vijay, I don't think I would've been able to get my dream car. He made the entire…read morecar loan process so incredibly easy and took the time to explain everything in honest and comprehensible terms to me, someone who had no idea what I was doing. He was truly the light at the end of the tunnel for my hair-pulling stress filled week of dealing with mannerless car salesmen and the sudden loss of my best friend (my cat). To say the least, he went above and BEYOND his duties at his job and it was amazing to be blessed by someone who actually cares about giving the best customer service. I cannot thank him enough for his astounding work ethic and how much his goodwill was so needed in a testing time. This is exactly the kind of trustworthy person who should be working in financial customer services. Thank you so much Vijay!! I'm finally living out my Subaru traveling dream!!

Nigel & Markie are wonderful! I visited this branch last Saturday and the customer service was so…read moregood! We were immediately greeted by Nigel when we entered the building. Nigel made me feel seen & valued. He kept me up to date on wait times, etc. Nigel had amazing customer service and is a great face of this organization! It's easy to see that he takes pride in his work and he has a great attitude. Please keep Nigel! Markie also provided wonderful support and assistance. She was very knowledgeable about everything Golden 1. She possesses great customer service skills and her disarming demeanor really lends to that. If you are looking for a Golden 1 branch I recommend this one!

It was easy to set up an account, very personable employees, convenient location, and their mobile…read moreapp is easy to navigate

Friday 2/6/26, ATM is down so I have to go inside for cash…read more 2 tellers are open but they say "we'll be with you in a minute". These 2 are just staring at their computer screens. You already have an ATM down and now 2 employees not helping a customer and it's a Friday afternoon. After a few minutes, close to waiting 5min, I start walking out. It's not until then do one says "Sir, I can help you". I decided to leave told them how ridiculous it was inside with broken ATM on the outside. Had no problem paying a fee to get cash from another bank. That ATM worked so it tells me it's time to find a better bank. *2/14/26 ATM was working but you could not get cash.

I have bill pay with them. I have set up auto-pay. They constantly cancel payments with out…read morenotification. I have funds in the bank. I have been complaining about errors. Then they get vindictive. As soon as we can we are switching banks.

Absolutely amazing service. Went above and beyond to help me. I'm an out of town customer.read more

Been Banking here for 5 years now and they have always token great care of me. This Location is in…read moresafeway parking lot which is jammed packed. Bank is Clean and sanitary. I was in there the other day because I Needed help with stop payment on an ACH and Hector fought for an hour to straighten the mess out through no fault of their own. Thank you Uncle

Do not I repeat do not use this place they're atm stole 500 dollars from me as I was making a…read moredeposit the atm completely shut off and customer service did nothing because I'm not a member this place needs to be shut down

Setting aside my feelings towards the institution, this particular branch provide provides a really…read moregood experience. I have worked with them for business in the past, and have continued to utilize them as necessary for my personal needs. My most recent visit here went very smoothly. The interior was very clean, the stack was respectful and helpful, and overall provided a seamless experience. Parking at this location can be tough because it is a busy shopping center, but it is much cleaner and way nicer than the other location in town. I actually drive further to get to this location, but prefer it over the one on 11th St. Definitely recommend using this branch if you bank with Wells Fargo. You'll have a much better experience.

We went to open a business checking account. Eddie was very professional, patient, friendly and…read morehelpful. The branch manager and other staffers were also very friendly and congratulated us. Great service and highly recommend this branch!

I was at the branch at 8:55 before they open, when they opened I was the first one in the door and…read moreno other customers were there. I went in to open a youth checking/savings account for my 16yo. They told me they have 2 business bankers but they both had appointments at 9:30 so they couldn't help us until the afternoon. They said it would take 45 mins to open a new account. We do all our banking with Chase, it's crazy that I have to make an appointment for something as simple as a kids account, the teller was unwilling to be helpful or even ask a banker if we can smash it out quickly. Terrible customer service

Very welcoming, professional, and friendly staff when I did business this afternoon. I was greeted…read moreas soon as I came in, provided friendly and efficient service, thanked when concluding business. My transaction was handled with care and accuracy, overall I was thoroughly pleased.