I went in as a walk-in and they told me they already had someone scheduled for 12. We agreed that I'd wait to see if that person showed up, and if they did, they'd make me an appointment for 1 PM instead. The 12 PM person ended up coming, so I left and came back at 1. I waited about 30 minutes, and by then it was already around 1:20. When she finally finished helping the 12 PM appointment, I assumed it was my turn since I had a scheduled appointment and it was 20 past 1 but instead she helped another girl who had walked in after me. I was on a time crunch so I left in disbelief. read more

During normal business hours, this branch is very organized and the staff is always very helpful and friendly. The establishment inside is clean and I have personally never witnessed it to be extremely busy. I will say, however, that during the weekend or when the branch is closed the outside ATM is always faulty. Either the deposits are not accepted, or you are unable to go into the lobby, even with your debit card. This causes a lot of delay and a long line for some reason it would be nice to have another ATM or have the one outside of work because deposits often don't work there only cash withdrawals. read more

They do not close at four on a Saturday as posted on Yelp. They close at two pm! We drive all the way over here after going to their other location on the other side of Whittier. Major L for Chase. Change your hours. Very misleading information. read more

Chase bank is the worst bank in the world. I wrote 12 checks and with money in my account. They bounced 5 It's horrific and customer service is horrible. I wait 30 minutes to get any help and the help is worthless read more

This place really inconvenient . Lack of management Poor use of premises vestibule closed always. Newly renovated customers not in mind read more

Terrible customer service. Walked in to open a new account and after sitting in the lobby for 10 minutes someone came out to tell me that you need to make an appointment and they refused to open a new account for. They also had no appointments available for the next week. read more

Chase Bank - Banks & Credit Unions Near Me - Whittier, California

They are not willing to help a customer at all Honestly thinking of switching banks to a more friendly one read more

I wish I could give them a zero. Turned in a Power of Attorney that they denied based on not being notarized. I said California law requires either two witnesses or a notary. They said the two witnesses were OK, but they needed another form. They can't explain what they need. So I asked to speak to legal who makes all the decisions in approving or rejecting. Apparently, I'm not able to speak with legal. so I have to take my mother out of her hospice bed and take her to Chase Bank so she can access the money she needs for her care. It makes you wonder, how much money do banks make from people who can't access their funds and it's not enough to hire a lawyer to get those funds. Just a thought. read more

Came in on the first of the month last month and the heavy set guy who was the teller was extremely rude. I come in asking for a cashiers check and he says the printers jammed and can't do it. It's a piece of paper you just pull out of a printer! If you can't do that simple task you shouldn't be handling my money. I was so close to withdrawing all my money and closing my account because of his lack of wanting to work. He was really heavy set so he probably didn't want to get off his butt to work. If things like this keep happening I'll take my business elsewhere. This is why Ai is taking over we need robots here not lazy workers who can't do their job. read more

Horrible customer service. The worse chase branch I've ever been to. I was told to make an appointment but apparently it's not needed. They just take whomever in without an appointment while making the person with the appointment wait. Never again!!! read more

I'm a huge fan of Chase Bank, after I had a fraud on my checking/savings account on another major bank I changed to Chase Bank and my experience with this bank has been great. This branch is located very near my home, so it's convenient, efficient, great service If you have a Marriot Rewards Visa card by Chase bank , you can make a payment and the funds will be available on the credit card on the same day!! I love that! If you ever loose your ATM card, just come in to a Chase Bank branch and it will be replace in may 10-15 minutes. Same Day that's is huge! Also, ever near a CVS Drugstore or Arco Gas station both have a withdraw only ATM machine. For all those reasons and more I'm a huge fan of Chase Bank. read more

My mom had fraud on her account and I took her to chase in Whittier CA so they could help her out and we were told that there was no one to help us out that we would have to make an appointment. We asked to teller if she could order a new card And send it to the address in California because she was going to stay down here for two months. She said no problem but gets to be that she send it toTexas. The teller made us an appointment for next day at 12 PM with Adriana J Rosas. we got to the bank 10 minutes before 12 nobody even bother to ask us if we had an appointment or we were waiting for someone . Adriana J rosas called us to her desk, but there was never a greeting as she told us that we had an option of calling customer service on the phone that we didn't have to go into the bank. I told her I understand we try that already but it's not working out for my mom . Her response was well. The only difference by you coming in here is that I'm the one who's gonna be calling customer service it looks like she didn't really want to help us . I just want to say I am very disappointed with the customer service that Adriana J Rosas gave us . read more

My father went into the Whittier branch to ask about a monthly service fee on my account. You see, some of his money is under one of my Chase savings accounts. My father asked Bryan, a Chase employee, about several monthly service fees I had just discovered on his particular savings account. Bryan explained that he couldn't give my father any information because my father wasn't on the account. Without my account number, and without any of my personal information, Bryan assured my father that I was STEALING money from his account and lying about it by saying it was an alleged service fee!! When my father told me about this accusation, I went into the branch to confront Bryan and demand an apology, and to show him the statements with the service fees, but Bryan refused to see us. What horrible character. What horrible customer service. read more

Horrible customer service they have no urgency to help you out. I can't believe they only have 1 person to assist everyone specially on a Friday evening. If you read the other comments you shouldn't be surprised by my comment I am amazed that a huge bank like chase have this kind of negligence towards their customer. Don't forget we are the reason you guys are around read more

I forgot to write a review yesterday after having a terrible experience, but it was probably best I waited a day to really assess the situation for what it was. I lost my debit card and had it suspended, but I didn't want to wait to have a replacement shipped to my house. I mean, it's my money, I should be able to use it when and how I want, right? I was signed in immediately upon entering the branch, which I appreciated. I wasn't acknowledged after that, even after a personal banker was available. I knew he was available because he got up and walked to a back room reserved for employees and shortly walked back out to the floor and did nothing. I asked another employee how much longer it was going to take, especially since I was the only person waiting, and that gentleman was sort of forced into helping me at that point. I really wish I had gotten his name because he was one of the rudest, most unhelpful representatives I've ever been "helped" by. He was in his mid-30s, Hispanic and taller than the average man. Anyway, he said he couldn't help me because I didn't have my DL-- understandable. But when I asked if I could use my passport, he said that wasn't an option either. He said, "even if you went to the DMV right now and came back with a new DL, I couldn't help you." He was lazy, unprofessional and unwilling to help a customer. At that moment, I regretted banking with Chase and paying his salary. Anyway, don't expect much from this location. I certainly won't be back and will likely change to a different financial institution. read more

I pretty much am a fan of all Chase banks, even in the most congested areas with limited parking. This Whittier branch is located not to far from my home. I've never seen it get really busy, they are fast, courteous and thorough when it comes to your banking needs. There is also plenty of parking and it's in a large strip mall where market, restaurants and other convenient businesses are. The area has a busy flow of traffic at times since it's in a area full of apartment complexes amongst houses, not too far from the college and local high school. I even came there right when it turned 6pm closing time & they let me in to deposit my check, I really like that they treat their customers really good. Probably the only tiny issues I have with Chase is that unlike other banks, if you have direct deposit, they will deposit check on actual date they are suppose to, whereas some banks will deposit a day or two before post date. This can be a challenge when you get paid on a Friday & will have to wait till Monday or if holiday applies, day after holiday (Tuesday). I feel like a fish out of water struggling for breath at those times, but what can one do if the bank is simply following strict policy. The other issue that actually pertains to this location is that there are times when I've seen shady characters lurking around (not just when darkness falls) and random soliciting & panhandling that goes on. You pretty much get that at any bank now, since people know your obviously going there to get or deposit money. It can be a little scary when your by yourself and are female, even though they have another Atm machine located inside locked doors in lobby (access I assume w/your card), as good rule do not go there by yourself after hours. read more

This crazy i put in my check and they have a 7 day hold when I don't have money in my account and been over drafting me and I could easily gone to well Fargo and cash it but no chase put a 7 day hold when I need that money to pay bills and feed my family congrats u loosing a customer I need my money read more

Horrible customer service!! The branch has no authority to help you and when your call customer service they have scripted answers but make no effort to fix errors on their side. read more

Friendly staff however for a Friday morning there is only one teller and one banker. They must be hiring. Apply within

This branch has the worst customer service. I was talked to very rude by the manager and she made me feel like never coming back to this branch ever again. I definitely will not be returning and I will find another one near by that has better customer service read more

Hello, I do not have smithing to say about the branch as I almost never go inside. The bad experience I had was with the calling Center I called to ask for an increase of $20.00 on my daily $500.00 a day limit as I had to pay for a parking and atm would not give any $ even tho it was avail. After been transferred 2 times I end up with a bitter lady that after making me spell my name 3 times and send security codes to verify it was me said: "I'm sorry but your account does not meet the criteria " I just said Thank you and hang up read more

This has become the worst branch I've ever been to. They got rid of people and installed machines. Now there's 2 windows and 1 desk person to handle new accounts etc. Fortunately those 3people are very friendly. read more

I came in here to open a new account and was sitting for 15 min without being acknowledged. I noticed there was only 1 person working in personal banking and 2 tellers. This location needs more staff. There were 3 other people waiting to be helped. I ended up leaving and not opening the account. I don't have time to sit at the bank. Don't come here if you're in a hurry or don't have an hour to kill. read more

I really liked this bank, but today I had a discrepancy in one of my accounts, so I decided to consult with one of the counselors to gain some clarification. I had the great DISPLEASURE of meeting with Bryan/Brian...he was very hostile and rude. I do not know if I came right before his break and so he was angry with me, personal issues, or insensitive to my condition but that still does not constitute his abrasive attitude. My subtle words where met with rash comments such as "Don't get smart boy!" - I was truly offended by his tones. I fear going to this branch now and will probably switch. I hope the quality control sector will weed out people like this to maintain Chase's image rather than tarnish it like Bryan/Brian. read more