Where do I even begin.
I called the salon to ask for an appointment with someone who I was recommended to and was given two different phone numbers and called back three more times before I was made aware of a groupon deal for a full set of highlights for $70. Three more calls later and I finally had an appointment with the person that I THOUGHT was the amazing stylist I had been referred to.
Let me start by saying that prior to this appointment I had been growing my hair out for three years so it was mostly virgin hair, but I was set on putting some blonde in. I told the stylist that I liked the blonde to be very blonde (not orange, not yellow, not red--blonde!) but that I liked to keep some of my natural dark in the front because my eyebrows are dark. But I hates the stripy high contrast look...She recommended a FEW low lights and said it would be a bit extra than what I paid for the groupon. No problem.
After what seemed like forever, my hair was done, she showed me the front (I should have investigated the back too I guess) and while it was nowhere near what I wanted (she put lowlights ALL OVER) I was going to convince myself to be happy with it because after all the parts that were blonde were really blonde.
That's when she told me it would be $56 more for the lowlights that I didn't even want. So here I am, paying $125 for a dye job that I didn't even ask for and was supposed to be getting a deal on (the groupon--helloooo!) It's also worth mentioning that I have very thin, shoulder length hair and have NEVER paid that much to have it done.
So after getting home and seeing my friends and family's reactions, I took a closer look. My roots were extremely over processed, the blonde and brown ran together and was patchy and honestly just horrendous. Now I know why she didn't show me the back of my head.
I understand people make mistakes and the girl was very nice so I wanted to give her the benefit of the doubt. It was the Friday before Christmas that my hair was done and honestly my only options are to waste the damage of the bleach and dye it all dark or wait for it to grow out. But...that being said, I'd like my money back. So I called.
I've called and left 4 messages and am waiting on the owner to call me now because I simply cannot accept the proposed solution of allowing the person who did this to my head to "fix it"-- my hair is practically falling out, there's no way I want her touching my head again. So I guess I'm just out all my Christmas money and stuck with ruined hair until it grows out enough to where dying it won't make it break off.
I feel terrible writing this review because 1. I am not a confrontational person, 2. The girl who did my hair was genuinely nice and I don't doubt that she tried her best, and 3. I hate upsetting the reputation of a business that was highly recommended to me. However, I spent Christmas in a beanie and now I'll be spending New Years just the same. It's very upsetting.
Because of the miscommunication in phone calls, poor quality of service, and minimal options for distraught customers, I will NOT recommend this place to anyone. read more