I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

Terrible customer service and terrible internet service! Their internet is stuck back in the…read more1970's! They charge you $129 for a 2 year contract. I was with them for 2 years but I got charged when I moved from my condo to my apartment that was in the same service area. They counted the move as a new contract. What a "money making" joke! Definitely would NOT recommend them!!

Tech support is great, quicj and responsive; but their customer service is terrible…read more We've had BT TV, internet, and a landline for almost 10 years and have been satisfied with their reliability. Recently, we moved but couldn't reach customer service, and they didn't call us back to transfer our service to our new address. When we finally did talk to a person, she had no idea how we should go about it or what to do, and talked about putting us on a "tracker"? They need help. We have no choice but to switch back to Xfinity.

CUSTOMER SERVICE IS NONEXISTENT. I have called and submitted an online ticket, combined, probably…read moreover 20 times to no avail. The one time I received a call was from someone who was new/had just started the week he called; he was no help and said someone else would call me back, which never happened. No idea what is going on there, but they clearly hate business and making money.

When I arrived at Verizon to acquire a new phone this afternoon, I was deeply impressed by my…read moreentire experience, from start to finish. I was met with smiles, kindness, and compassion. Johnny was incredibly helpful, patient and understanding. He never made me feel like an inconvenience, despite my endless questions and mental exhaustion. He worked to get me the best deal I could have, and he even got me a box of tissues when I was a blubbering mess I highly recommend Johnny and the Plattsburgh Verizon store for all of your needs, I truly could not have had a better experience. I will definitely remain a loyal customer after today!!

Went to Verizon to transfer my line over to them and get a new phone. I went to the shop having…read moredone little research myself on plans and different deals but had the great opportunity to run into Darrius to help me. Darrius explained the plans, costs and charges so I'd understand everything. Very personable and knowledgeable. Overall, a seamless and great experience 5/5.

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

They always provide great service Always on time when I need them I highly recommend them to anyoneread more

Horrible customer service. Faster to drive to the Malone Spectrum and back. Just sad...read more

eBox is the reason I'm now recording calls…read more I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else's responsibility. While I was signing up, it was basically: "Yes sir, of course sir, everything will be fine sir, there's nothing to worry about." Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox's final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds its entire value in less than four months. Even at $55, the extra $5 per month wipes it out after ten months. The internet itself worked well, and the representatives were generally polite. The problem was the repeated confirmations, contradictory answers between departments and the lack of a proper resolution when push came to shove. After roughly eight hours of calls, I lost confidence in eBox and arranged service with another provider.

I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

Had this service for over 30 years. Started with Dial-up. Good signal, Service has been great,…read morecustomer service is good. I have had no major issues with this company and their product. Very few outages.

For decades the only internet provider on my road, Consolidated Communications, refused to update…read moretheir failing service yet continued to raise their fees. Forced to find an alternative I thought expensive (unreliable and unsupported) satellite was my only possible option, but someone recommended GlobalNet and I could not be happier! Their tech was wonderful, their customer service is prompt and located IN VERMONT, their prices are fantastic - less than 1/3 of what I had to pay Consolidated - but most of all IT WORKS GREAT! No waiting for DSL, no outages, no dropped signal...I had no idea a computer was supposed to work this fast! P.S.: Somehow this review says I'm in San Francisco and I couldn't figure out how to change it, but trust me I'm a Vermonter!