If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

Tech support is great, quicj and responsive; but their customer service is terrible…read more We've had BT TV, internet, and a landline for almost 10 years and have been satisfied with their reliability. Recently, we moved but couldn't reach customer service, and they didn't call us back to transfer our service to our new address. When we finally did talk to a person, she had no idea how we should go about it or what to do, and talked about putting us on a "tracker"? They need help. We have no choice but to switch back to Xfinity.

CUSTOMER SERVICE IS NONEXISTENT. I have called and submitted an online ticket, combined, probably…read moreover 20 times to no avail. The one time I received a call was from someone who was new/had just started the week he called; he was no help and said someone else would call me back, which never happened. No idea what is going on there, but they clearly hate business and making money.

840 media provided services that went beyond my expectations. There personal service reassured that…read moreI made the right choice working with them on my SEO, SEM, Social Networks and Viral marketing projects. I highly recommend that you talk to them about your website projects before you talk to anyone else.

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

When I arrived at Verizon to acquire a new phone this afternoon, I was deeply impressed by my…read moreentire experience, from start to finish. I was met with smiles, kindness, and compassion. Johnny was incredibly helpful, patient and understanding. He never made me feel like an inconvenience, despite my endless questions and mental exhaustion. He worked to get me the best deal I could have, and he even got me a box of tissues when I was a blubbering mess I highly recommend Johnny and the Plattsburgh Verizon store for all of your needs, I truly could not have had a better experience. I will definitely remain a loyal customer after today!!

Went to Verizon to transfer my line over to them and get a new phone. I went to the shop having…read moredone little research myself on plans and different deals but had the great opportunity to run into Darrius to help me. Darrius explained the plans, costs and charges so I'd understand everything. Very personable and knowledgeable. Overall, a seamless and great experience 5/5.

They sold an internet package to my 80 year old mother in law. No issues EXCEPT they sold her the…read morefastest 1GB package she absolutely did not need (never even asked her what she uses it for to pair correct speed). Shes not exactly doing much gaming to even cone close to using that speed. Also never talked to her about disconnecting her existing service and never paired any of her devices to the gateway. The gateway doesn't even cone up on list of choices. Well done Fidium. Standup business you have.

They make appointments and never show up. I called the office and they don't know anything. On…read moremultiple ocassions they have scheduled and not shown not even a call even though the techs have the number. Next time they schedule I will make a point of not being here and hopefully they will show at some point. Until then I'll just keep scheduling and bothering the operators. There is no service they just suck! If you can find someone else you would be better off. Next step is to call the public utilities and file a formal complaint!

Persistent technical glitches and very little technical help. When confronted with a problem their…read morechief answer seems to be " huh, that's weird." The internet service is good but the tv package is very sketchy.

I've been a customer for a long time and I have had nothing but excellent customer service!…read more I recently needed to get new service at my apartment for my job (the neighbors WiFi was no longer sufficient). The woman I spoke with on the phone, (I wish I'd written down her name!) was kind, professional, friendly and happy and answered all my questions very quickly and articulately. (I have never had a phone experience with GMAVT that was in any way contrary to this!) Jason arrived within an hour to set up service. He was also knowledgeable, professional, pleasant, he worked very quickly and efficiently, made sure I was happy with his work as he was doing it and was so tidy while in my home! GMAVTs cost is less than Comcast's and much more transparent (we've had both) but I'd even pay more if I had to. They are more than worth it!!!

eBox is the reason I'm now recording calls…read more I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else's responsibility. While I was signing up, it was basically: "Yes sir, of course sir, everything will be fine sir, there's nothing to worry about." Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox's final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds its entire value in less than four months. Even at $55, the extra $5 per month wipes it out after ten months. The internet itself worked well, and the representatives were generally polite. The problem was the repeated confirmations, contradictory answers between departments and the lack of a proper resolution when push came to shove. After roughly eight hours of calls, I lost confidence in eBox and arranged service with another provider.

I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)