Worst agency i was ever dealing !! Charged tons of extras and back trip luggage not included this is crazy !!! Looking to sue them

Booked my flight a week ago with 3rd party who uses PKFARE as their supplier.. due to some unforeseen circumstances I had to request to change my flight to the week after and guess how many days it took me to even get a confirmation that flight can be changed BUT with fee (will come to the fee later).. yea, it took me 3 days of constant chat for 6-7 hours every day then at the midnight of 4th day they quoted me USD 3,593 fee for change a flight for which I paid $900 only.. which was apparently a quote from PKFARE.. I highly discourage using 3rd party travel agency like CheapOair who has these great suppliers who least care about customer's time and money and do directly to the airlines for your booking... read more

0 stars! Cheap customer service and not recommended at all! Worst ever! Been trying to get someone to solve my issue, cz the flight keeps changing and they keep asking me to call, repeat myself to a different rep everytime, and they call me back after waiting forever know that they are costing me international calls! Ruined my vacation and my problem is still not solved ! Very very cheap service! And i will expect reimbursement for my phone bill thats become over a $120 in international calls for the past 3 weeks read more

Booked a ticket for a friend who didn't have a credit card. Money was reserved (1400 USD) on my account. Tickets were not issued (the flight was the next day). They told me to call their customer service (based in the US, I live in Europe). After being on hold 30 minutes, nothing happened, called twice more, 1,5 hours on the phone. Finally managed to get the flight booked, but had to pay again! With extra cost. Thankfully I made a claim to my bank the next day, so I would get the first transaction back after a month (!), since CheapoAir was not cooperative in refunding me. Dozens of emails spent and time wasted. On top of it all I got a phonebill with 100 USD extra, since I had 'called' their customer service 3 times. read more

BEWARE!!!! Do not use this site. Let me tell everyone what a rip off Cheapo Air is. My 90 year old father made a mistake and booked the wrong dates and locations for a ticket for Christmas. I have now been online and on the phone with agents who are no help at all. I spend over 33 minutes on a call with an agent and asked for a supervisor. The agent said "Sure I get one for you" and after 25 minutes, I was still on hold. Yall took advantage of an old man. His ticket should be 654$ but yall charged him $835.99 and now want an additional $165 to change it to where it should be. This is wrong on every level. AA has the ticket for 654 for basic economy. For what you are charging he could have flown first class. Now, I was able to contact the VISA company and found out Cheapo air charged my dad double for a total of 1652.00. The charges have been frozen and I will continue to fight this scam company. Yall should be ashamed of yourselves and be put out of business! Go directly to the airline for tickets. Much better to work with directly read more

If I could give this company ZERO stars, I would. Horrible, Horrible business practices and impossible to get in touch with if needed. We wasted a TON of $$ dealing with this company. STAY AWAY!!!!! read more

If I could give zero stars, I would. They never fully refunded my loan to affirm and now I'm stuck paying for it even through they cancelled the reservation. read more

So far, we spent an additIonal $400 due to misleading information about our flight charges (bag fee's etc) and that was only the way there! I won't be using this site again. read more

When Covid and everything shit down they didn't want to give me my money back and gave my flight credit instead. I tried using it but first said that it expired then they saw it got extended and hung up on me. then they said I couldn't use it cause it had to be an international flight. Never was able to get my money back or use the credit. Horrible customer service! Will never use again! read more

We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day. With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another companies employee is a step to far. They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business. read more

Cheap0air and American Airlines are horrible. You canceled my flight then made me buy another ticket fir more than I purchased it for. Said it was my fault and wouldn't give me my money back. Never using either again and I will let everyone I know about my horrible experience. read more

WORST EVER!..it is so hard to contact their customer service number, there are some hidden charges and so hard to get a real live agent!..I used this site a lot of times from my travels, now thinking to find a better and reliable booking site. Very, very disappointed with their service nowadays. Hope you do something about it and listen to your customers before its getting too late! read more

I would rate at zero if possible, they get you to pay cancelation fee's then when you cancel you get 78.00 on a 1500.00 booking, and you have to pay a $15 fee to get the 78.00 what a rip off ... !! read more

I paid for Flexible Ticket (extra charge) it is NOT FLEXIBLE!!! You only have 24h. REALLY. You are stuck with a ticket you can't "flex". I also paid for insurance. This absolutely sucks and the price was actually NOT a great deal compared to others. I will NEVER use CheapOair again and I am going to be travelling a lot! Don't do it! Flexible Ticket is NOT flexible!!!!! read more

Chespoair did not follow their cancellation policy for my car rental. Several customer service representatives were hard to understand because it appears English is their second language. They were rude and tried to pass the buck to either Zazgo, the rental company or Carnect. It was a very expensive lesson to learn not to book with Cheapoair ever again. read more

BEWARE! Do not use this website! Would give zero stars if possible! I attempted to make a reservation via the CheapOair website, but the process stalled when I was directed to the seat selection page. I received a message that no seats were available on the selected flight and that I should select a different one. The message also said not to worry because my credit card had not been charged. So, I tried again and got the same result. At that point, I punted only to find out that the CheapOair system had made reservations with the airline without generating any type of CheapOair booking confirmation or informing me in any way. I only discovered that I had two flights for the same day when my credit card was charged and at that point it was past the airline's cancellation period. I have contacted CheapOair numerous times and they refuse to acknowledge the error or help in any way since their system didn't generate a booking number for the transaction. I will never use them again and if you're smart you won't either! read more

I paid over $150 to change my flight--they told me the price I saw was for first time flight arrangements (what ?) then kept the difference in price and charged me an extra $150--someone called me and promised me a $50 refund which they never did--do not trust them. read more

Booked a really nice itinerary from Portland to Mexico. 8 hr, 1 stop. 2 weeks later they changed our flight (comparable flight according to them) to 2 stops, 17 hrs and overnight. Absolutely not ok. Went on their website to "talk" to a service agent. On hold for 3 hours and got nowhere. And it's just a generated robot, no real person. We called United directly and got our reservation cancelled. Thank you United! We'll schedule directly with you next time. I still keep getting emails from CheapOair regarding our itinerary that we cancelled. Keep unsubscribing but keep getting emails. Never again! read more

The company is not customer service oriented which for travel is imperative. They do not work to the clients needs and support rather manifest a simplistic support which in my case was extremely painful with basic support in reservations. Customer service is imperative and CheapOair has taken the low road and minimal support with excuses and limited or followup Recommendation ? No!! read more

I am extermely unhappy about services paid and not rendered. I cancelled a car rental booked through Cheap O Air more than 24 hours in advance of my reservation due to a flight cancellation as the result of a hurricane (act of God). I provided proof of said cancellation and then waited just over a MONTH for a response .... only to be told my request was denied because I was a 'no show' for my reservation. These 'extensive reviews' should include a review of call logs. I did my part by notifying BOTH Cheap O Air and the car rental provider of my cancellation with ample notice. Cheap O Air is keeping my money for services not rendered when my cancellation was well within their refund policy. I will never utilize this company again. horrible service! read more

Horrible experience with CheapOAir, I purchased 3 international flights. Because of personal circumstances where I was in danger I had to cancel all three, but received 0 refund and no help from any of the employees I spoke with. It felt was like I was talking to a broken record, not a human. And they did not consider my unique situation. I would not recommend them to anyone. read more

CheapOAir is a scam! I booked a flight for my brother from the Philippines to Canada. The first few searches I made showed lower prices. But as soon as I confirm, the price jumps $1000+ higher. When I finally found one that didn't jump up, the flight to Canada and back to the Philippines had layovers in the US. There was no travel advisory that since it has a layover to the US for 2 hours, they would need to acquire C type transit visa. Needless to say my brother and sister in law were told by the airlines that they will not be allowed to board without the transit visas. Our mother paid $2980+. And as a gesture of their sincere apology, they were giving us $50 to use for next booking. They don't want to cancel the flight or change the flight. My sister on law talked to the airlines and were told to talk to CheapOAir to help us get the flight changed so they didn't need to have layovers to the US. But they can only offer us $50. Lots of videos and complaints on Facebook about people being scammed by this company! read more

CheapOair - Travel Services Near Me - London, XGL

this company steal my money it was around 3000$ even though i asked them to cancel the flight. they did not tell me that i will not be able to cancel my flight and i tried to connect them many times but not answer. read more

Terrible. I had to cancel a flight in January 2021 secondary to Covid related cancellation of the event I was planning to attend at my destination. I thought I did everything right when I booked the ticket during those covid-related times and opted to pay extra for the ability to cancel. Everything seemed fine when I cancelled and they stated that I had a credit voucher to be used within 3 years. So far, so good. When I tried to use the voucher for booking the last couple of trips, there is always one reason or another that the credit voucher couldn't be used. Finally, I got so sick of trying to figure out the exact parameters of when this voucher could be used that I just opted for the cash out where I end up losing almost 1/2 of the amount I paid. I was frustrated by the rigidity and lack of transparency and communication from CheapOair. I hopped on to Hopper and booked my new ticket in a flash. Felt so good to just be done with CheapOair and I don't foresee myself booking *anything* through them again. Hopper is great! read more

Went abroad then before returning they reached me by email saying the second flight was delayed 10 minutes but failed to say that the 4th (last) flight was canceled. When I entered the airport to return home I was told that Cheapoair tried to contact me but they could not reach me. Actually they could as mentioned above. Now I get almost everyday commercials in emails from them. I will try to avoid them in the future. read more

Dont book with this company. If the airline changes dates you cant get a refund. You're pretty much screwed.

Due to a family emergency we had to booked several flights and used CheapOair. At the time we spoke directly with a CheapOair representative because we had a family member that was hospitalized and required major life saving surgery so we could not say with any certainty how long we would need to stay or when we would be able to take our return flight. The CheapOair agent informed us we should go ahead and purchase our round trip tickets and purchase their insurance so that we could modify our return trip home should we need to and it wouldn't cost us anything extra should we need to change our return date. They also stated that it would cost us more if we only purchased one way tickets for each leg of our trip since we would be purchasing both parts of our trip for what they call last minute ticket prices. So we went ahead and scheduled our return flights home 3 weeks out from her surgery as the agent suggested and thought everything would be fine. Unfortunately that was not the case at all and we feel that we were completely lied to. Our family member almost died and things went south very quickly and while we were in the middle of dealing with all that we had to contact CheapOair and again spoke directly with one of their agents who again we were assured there would be no issues change our return flight. They said they would cancel our return flight date and that once we knew the new date all we needed to do was call them and schedule our new return flight date and they would handle everything so we could focus on our family member. They also, again assured us since we bought the insurance it would be at no additional cost. So two weeks later we called CheapOair to reschedule our return flights and that was when we found out that CheapOair deliberately lied and misrepresented everything and that their insurance was a complete rip off. We were told that we would have to pay for our new return flight tickets but not to worry we would be reimbursed for those costs. This was not mentioned to us when we originally purchased our tickets and the insurance they recommended. Our new return flights cost us almost as much as our original round trip tickets but they explained that was because we were booking them for two weeks out. Again though they assured us that we would be completely reimbursed for that cost and that they would email us the information for submitting the claim to be reimbursed. Let me tell you that their insurance is a complete rip off and totally worthless. When we got home and started the claim to be reimbursed. They required proof of both hospital admission and discharge dates which was no problem but then we had to sign a medical release form for the surgeons, hospital etc., and have her entire medical records released to them as well so that THEY could determine if medically it warranted reimbursement. According to CheapOair when they told us to purchase the insurance that we could cancel for any reason at no additional cost to us was a lie just to run up our costs. It was so intrusive and they had absolutely NO RIGHT to such personal medical information. They aren't doctors, they didn't perform the operation or provide her any medical care and yet following many calls to them and what turned out to be a third party insurance company that they use, which we were not informed of but which they repeatedly used as their excuse of it being out of their hands for the repeated denials for our reimbursement of additional ticket costs. They have denied it based on their own determination that the 3 surgeons and hospital who treated our mother, they felt did not justify a reimbursement for changing our return flights. We would have never have wasted our money on the insurance or on buying a round trip tickets like the CheapOair agents recommended we do if we knew any of this. We were denied reimbursement repeatedly by their so called third party insurance company they used for a variety of different vague reasons. They lied when they said we could cancel for any reason and they completely disregarded the fact that her discharge date was after our original return flight date and even what the surgeons and hospital put in their statements. Their insurance is a lie and CheapOair are liars and it cost us almost DOUBLE our original cost for the round trip tickets. After fighting with them for months trying to get reimbursed we just gave up. I will NEVER use CheapOair again and people need to know what a scam and rip off they are. read more

First mistake was booking trying to find a savings, because you can't deal with the airline once you have. From the time I booked my ticket I received several flight changes. What really is upsetting me is that I booked a flight from London to Phoenix with a 1 hour layover, and I end up the same flight itinerary but now with a 7 hour layover. Now I wouldn't mind if that was the only flights, but Virgin Atlantic still shows my original flight itinerary available. So I got bumped off the flight I paid for likely to a cheaper itinerary and they're telling me the airlines did it. Then why is that flight still available? I'm beyond pissed off, I have to spend 7 hours in an airport and not getting home till midnight. That's beyond unreasonable, and they can't do anything to help. It makes me think CheapOair moved me to a less desirable cheaper flight so they could sell the tickets for the more expensive one. Because I booked through them, the airline won't even discuss my ticket. I can't cancel for a refund, otherwise i'd book directly through the airline because now it's cheaper than what I paid. read more

Cheapoair may be cheaper but are totally unhelpful when flights get screwed up. Second time in a month. I have been stranded for a day and lost a day of work because I could not get back home. Whereas it was not there fault that American Airline canceled they were totally unhelpful getting me home. Highly recommend not using them. read more

never give this company your credit or debit card - they will use it make further charges without your permission. They are Indian scammers who refuse to speak to you and refuse refunds. STAY AWAY FRON CHEAPOAIR.com - it is 100% a scam website read more

I can't recommend Cheapoair. A $417 round trip cost me $553. When I had to cancel the trip due to illness they want $50 to cancel, but I would get a credit for the cost of the flight. Since I probably would not use the credit I refused. I called the airline to cancel. And received the same credit at no additional cost. I'm not sue how I got to cheapoair since I was logged into a different site, I can only think the worst. I will never use cheapoair again! read more

We booked a flight for two people going to a funeral. cancelled that flight and booked another that didn't give us 10 hours of a layover. Cancelled 5 hours later and all seemed to be good for the refund. Found out that they would not give us the full refund of $971.00 . Called our bank .. they gave it back.. CheapOair claimed that we didn't deserve the full refund and our bank gave it back to them ! We will never use CHEAPOAIR EVER AGAIN. ! YOU SHOULD BE ASHAMED OF YOURSELF FOR TAKING HARD EARNED MONEY FROM US ! read more

never use this service false promises fake tickets waste of time this service seems to imitate cheap tickets but is not trustworthy read more

Used CheapOair for flights and car rental for Orlando Fl. 1. the car rental was off location (4miles from airport) and closes at midnight, our flight comes in for 11:30pm so that was a poor company to suggest, they kept the reservation fee $18.95 and another $15 for canceling the car rental. 2. our flights were with Frontier and CheapiOair made it seem like we could pick our seats but when we attempted to check in Frontier tried to sell us seat selection, oh and then with less than 23hrs we were told our round trip flight was cancelled. CheapOair continued to send us "enjoy your trip email" even after the flights were cancelled. Avoid shady middleman, CheapOair read more

very bad customer services. I had a credit with them, and they charged me a lot ti use moy own credit I couldn't use my whole credit because can only use it once and only for the same person up to certain point with certain airline. I prefer to pay more but get my tickets with airlines and not loosing this much money and time with this fraud company read more

they use predominantly a chatbot for customer service. if you get a person, they may or may not lie to you - get your facts straight before you call getting a refund took me 3 hours on the phone, they hung up on me times. after all of the added fees, they are actually more expensive. read more

i was looking for flights they ended up changing the price and day without me noticing .. they are just thief .. when you trying to call customer services they just don't want to help or hang up the call .. avoid cheap pair at all cost read more

We booked the tickets on 24h May for May 30th. We got confirmation as well. But after 24 hours cheapoair sent us just an email stating airline did not confirm my tickets and so can be cancelled... This is RIDICULOUS. Atleast you should call us and tell us the ticket is not booked. No one is looking at emails regularly especially we called and confirmed that the ticket is ok. We called the customer service and the story they have to tell is, my payment was declined, whereas I didn't receive any call or email stating this. But THANKS TO cheapoair for sending an email, WITHOUT stating that the card was declined.. which itself is a BIG LIE. I was able to use the same card and make a payment for my tickets.  Being a past customer of cheapoair, I will NEVER EVER recommend this place again to anyone. If you don't want a last min surprise on your travel plans, please don't use CHEAPOAIR to book your tickets. read more

they add a package without authoring. It was added after booking and cannot removed

To update previous review, Never, Never, NEVER use Cheapoair I had to cancel CheapOAir tickets to Spain because my doctor told me a blood test made it "dangerous to go". I requested a refund because of medical condition. After a half-dozen phone calls, I received a note asking me to submit all documentation as to medical condition. I submitted A. doctor's diagnosis on hospital letterhead, B. copy of blood test, C. Specialist doctor's message that I couldn't go. The result??? After five weeks, refund was deemed IMPOSSIBLE! A refund could be given ONLY if I was IN THE HOSPITAL at time of ticket with HANDWRITTEN notes from doctors. No doubt Cheapoair will blame it on the airline (Iberia), but I had depended on Cheapoair. Never again! read more