I have booked my trip to Houston via Cheapoair for the flight, hotel, and car rental. My flight were supposed at 7 pm, and I requested to pick up the car at 730 pm. The flight arrived on time and till I could pick up my luggage and take the shuttle to go to the rental car section of the airport, it was 740 pm. When I arrived at the rental car booth, they told me this specific company that Cheapoair booked for me was outside the international airport, and I needed to take a cab and go there. When I was trying to the cab, the cab driver advised me that the company was closed by now. I made the call to the company's 800 number and it says the branch is closed. Then I decided to rent a car from another rental company. I was hoping I could resolve this with Cheapoair and when I contacted them after a few weeks, they told me I had not shown up and as a result, they charged me for the full amount of the two-day rental without using the car. The rental car company office closes at 730 pm and that would be impossible for someone traveling internationally to make it. I believe I was mistreated by Cheapoair and my travel became very stressful due to their lack of attention to the arrival time. read more

They gave extra price from me to have flexible date possible without penalty but when I wanted to use it, they talked a lot and said this is airlines' penalty not us and again wants to charge me for changing the flight date! read more

Kept changing flights to ridiculous scenarios until I had to cancel. This was done on purpose so they could steal $190 from me for canceling. The first change had me on two flights at the same time and leaving from Baltimore but returning to Washington. The last change had me leaving Rome going to JFK then to Detroit then to JFK. As my flight to Rome left out of Baltimore I would have been stuck in NY. They pretend like there's only one airline flying to and from Rome. read more

When you have to cancel a flight be prepared for every stall tactic in the book. Phone calls get dropped. If they call you back it's for one ring so it registers in their system then they drop the call. Calls to a supervisor are begging for the call to be dropped. If you actually get lucky and reach an agent really working to get the issue resolved, just know that they must put it through a supervisor... call dropped. If you actually get a supervisor they will tell you that the entire process must start over and be done in writing step by step. We will call you back in 48 hours. Can you get a cheaper ticket? Maybe. Is it worth it? NO WAY! Do yourself a favor and block their website do you're not even tempted. I have even mentioned language barrier issues and constant placating. At least you are verbally kissed first. Stay away! read more

If I could give them a -10, I would. They lied to us about important information just to sell us to tickets as fast as they could, and that was their only was to sell us the tickets ASAP so they could get whatever commission it is that they get out of selling tickets. We ended up paying so much for our luggage separately also was charged €100 for each backpack we had when we were on our way back. Be careful they will keep all kinds of information from you just to sell you the tickets and you will get a lot of surprises. read more

AWFUL SCAM!! They gave me 24 hours to collect a refund on a $927 flight. When I tried to open the app it kept *glitching* or if it finally opened their chat was offline and I was on hold forever. By the time I finally got into the chat it was 12:04 (I was still on call waiting) and they refused a refund AND CHARGED ME $75!!!!! THIS PLACE SCAMMED ME OUT OF $1,000! Going to leave a review anywhere I can. read more

Spell my name correctly and correct it if they make a mistake. I am a gold member with CheapOair and they booked me 2 flights and spelled my name wrong and when I called them to correct it they said they could not help me. No suggestions. This incompetence can make a foreign trip stressful when it does not need to be. I am in Africa for a month , flew here with a ticket from CheapOair and added this flight while in Africa. I asked for a flight arriving on the 9th and returning on the 16th and received a flight from the 11 to the 15? I had to rebook the flight at a much higher price and lost my baggage payments. Then this same flight they spelled my name wrong. It all worked out the airline companies helped me. I will do my booking directly in the future. read more

Worst company, worst customer service and lairs. You better book your flight through the airline directly you have better service and understanding. Stay away. read more

Horrible service, multiple unauthorized charges , call center in India, stay away. Not worth your time

CUSTOMER SERVICE ARE SCAMMERS They will call/email you day before your flight and say your flight is cancelled just so they can prey on your emotion and scam you with more money or even worst theyll stole your personal info like passport number etc. it will look like theyll helping you but in reality its a full synchrony of scamming. Solution: contact the airline to verify your flight.. BE VERY CAREFUL WITH THESE SCAMMERS. read more

We booked a flight to Asia approximately 10 months before departure to catch a cruise through Southeast Asia. About 4 weeks after we bought the air tickets online, we were notified by the cruise company that the cruise was cancelled due to Covid uncertainty. I notified Cheapoair that we needed to cancel the flights. They did but charged a 20% fee!!!! This on a flight that was still 9 months from happening. We had purchased insurance through Cheapoair by Trip Mate for this very reason. They declined any reimbursement or refund from Trip Mate policy. Both companies are a joke and we will NEVER use them again. Rob P read more

Booked a flight for 09/19 TO Madrid. RETURN for 10/05. $614 per person. Killer! Got tix im email. Return date sez 10/03. What?! CS agent sez I selected "ALTERNATE" date. BS! Strangely though, I CAN get original return date for another $85 per person. Since I could only understand a limited amount of words that agent was saying, I said, jeez, sure, just book it. Figured I'd deal further with it later. Just tried that... HAHAHAHAHA!!!! Idiots! Gonna use the tix as issued. But, carpe diem. Just sayin'. read more

After booking the flight, i have to change the schedule due to untoward incident, Earlier when i asked about their policy they said it will 151 dollars per ticket and if there is any difference of fare when you travel, but now when i am trying to ask for the same, they 151 dollars + fare difference (In actually terms there is no fare difference on the cheapoair site website only) but they say that is only for new booking for old booking whatever price we have in our inventory I.e. is nothing but whatever the price we quote. This is disappointing if they don't want to do like that, they should change their policy, not sure why the claim if they can't fulfill. Pathetic experience. read more

asked to correct the name and surname. They told me that you have to clear the first ticket and buy another ticket. The members are not able to help me. I called the Turkish Airlines company. They corrected it in just five days and without charge read more

Hey Cheapo, first of all you are cheap. Ask your agents to talk respectfully and have patience with customers. Secondly, your agent told me that these days international flights are not even giving 1 checked bag. I requested to book a certain flight with 2 checked bags and you continued to tell me there are no flights and i need to upgrade. Later i was able to do so from britishairways which offers 2 checked bags in economy. U run a travel agency and you just speak false statements to customers. You have a long way to go read more

I had the worse experience with them. I got a 2-way international flight each with 3 sections. The AA noticed me that the first section is cancelled due to the weather condition by text and email about 6 hours before the flight. I contacted cheap air to get my replacement flight. They kept insisting the flight is not cancelled! I checked the AA website, app, and I chatted with AA agent, all was showing the flight is cancelled. I chatted with 2 other different people in Cheapoair and they shamelessly and ignorantly refused to believe the flight is cancelled! I had to ask AA to fix me the replacement flight for the next day. Only after 6 hours when the flight time passed Cheapoair send an email that the flight is cancelled without any replacement!!! That was so unacceptable that I don't know what to say, the staff was unable to do the simplest work of checking website to see the flight is cancelled! Every person can do that! Anyway, I finished my travel. It was 24 hour before my return flight at 10 PM, I received a confirmation from Cheapoair that everything is ok and the flight is there. I went to airport 3 hours earlier than flight. Then they could not find my name!!! They checked and they told me since the first part of the flight was cancelled and replaced the cheapoair should have confirmed the return flight, which according to them is the simplest task! and they did not, so I lost the flights!!!Imagine how I felt, with my big baggaes and my family waiting!! They said they are not responsible to give me a replacement flight, I should go home and contact cheapoair, I was so desperate and crying so one of them was nice enough to contact Qatar airwar and provide me with a replacement flight about 6-7 hours later, I had to wait in the airport with my family till 5 AM for that. Then I left and I also missed the last flight and had to get another one with extra delay. Meanwhile cheapoair was sending me the old flight updates!!! Not even noticing any change. And they even have the audacity to email me my old flight is completed and we want to here your feedback. Totally unreliable. I bought an expensive ticket from them to have a good departure time and resoanable connections and I lost all of them! They wasted mine and my family time, they gave no support. Even now that I am trying to make a complaint, there is not even any person responsive to that!!! Don't try this agency, it used to be ok, and now it is all terrible. feedback@cheapoair.com Service Department at 6467384820 or 6467384817 to speak to one of our travel consultants read more

CheapOair has very bad customer service. They lied a lot. Each time you call them, they said different policies, in a very very heavy Indian accent, which is almost not understandable. Will never work with them. read more

They told us that we can not use credit on the tickets that we find on their web,. they select the price. Had $2400 credit and find a ticket for $2325. They asking me to pay $1900 read more

CheapOair - Rhymes with BEWARE! I was looking for inexpensive roundtrip airfare from California to Florida and decided to check out CheapOair. Like any booking service, you do need to pay CLOSE ATTENTION to dates and times of flights. In addition, the site uses an algorithm to help you find cheaper flights at other airports in the area, and at different times and dates. You have to be aware of that it's happening, but I found it helpful. I found a non-stop roundtrip flight that fit my needs and budget, and started the booking process. That's when a variety of additional fees and charges began to become apparent. I'll not go so far to claim that it was bait-and-switch, but the fee add-ons soon became ridiculous. A fee to check a bag, a fee to carry a bag on, a fee to choose a seat, a fee for priority boarding, and on and on and on. You can decide to decline most of the fees, which I did, but you have to wind your way through all of them to get to the payment page. This is where things got dicey. They claim to take a variety of credit cards, as well as PayPal. Since PayPal has protected me from fraud in the past, I selected PayPal as my method of payment. It came back with "Payment Declined" and I was instructed to try another card. This was very surprising, as I have near perfect credit, a huge credit limit on my card, no significant balance on the card, AND I have a secondary card registered with PayPal just in case the card expires or has a problem. So... what the heck? As I was logging into PayPal to see what the issue might be, I got a call from CheapOair. The representative claimed to have noticed that my payment was declined, and was offering to help me complete the purchase. He kept up a steady pressure on me to try a different credit card. I didn't want to do that, as I was into my PayPal account by this time and could see that there had been NO transaction attempted in the last day or so. The representative kept up a steady pressure that my PayPal account showed that I had been declined, and that I should give him a different credit card to try. At this point, my brain was screaming RED FLAG, ALERT, WARNING! There is another long story about CheapOair sending me emails about needing to complete my purchase, and the treasure hunt on their site that it took to unwind and cancel the tickets I was never going to buy from them, so I could get the emails to cease (I hope). The silver lining to this waste of my time is that I found tickets online for much cheaper than the supposedly cheapest fare from CheapOair. By the way, PayPal worked fine with Southwest Air's billing process. It seems that you are much less to get scammed from a shady operation if you work directly with the airlines. Of course, the airlines, like everybody else these days, are not above trying to nickel-and-dime us to death with extra fees, charges, and taxes. If you managed to get all the way down here to the end, the moral of this story is beware of corporate fraud, scammers, bait-and-switch offers, and especially... beware of CheapOair. read more

They don't listen to what you are saying, there customer service is very poor. At least it's sometimes good to listen and understand, then try how to help resolve a customer's problem, but instead they are after whatever deals they can put in there pocket. read more

A Covid related refund was approved on 4/13/23. I have called each month and have been given nothing but platitudes and finger pointing at British Airways. I am told CheapOAir is waiting for a CHECK from British Airways and then will refund my booking. A total crock Date of experience: July 26, 2023 read more

Useless company. Bought our tickets. Sure the tickets worked but customer service was non existent and because of this me and my family, including my 90year old disabled grandmother were forced to sleep at the Incheyeon airport gate lobby in South Korea for a 12 hour layover since I did not know what time We would be arriving. Cheapoair is so useless at giving us the information we needed when it came to login issues and they couldnt ever reset our password and just put us on hold only to be disconnected . Because of this lack of guidance/information it caused frustration and friction with my family. NEVER use them. Worst customer care, or should I say no customer care. read more

This is a scam. They never tell you that their booking fees are extremely high and they bill you unauthorized charges. Honestly, you can get a better airfare by just calling the airline. DO NOT DO ANY BUSINESS WITH THIS COMPANY. read more

Cheapoair is a scam with all kind of fees. I initially made a reservation through this scam of a company... after the fact and within 30 minutes, I checked with the airline to find the same airfare was $200 less. So much for cheaper. I booked directly with the airline and then called Cheapoair to cancel. In order to cancel, they charged a $100 cancellation fee which the rep stated it was mandated by the airline. That was completely false. The airline gives its passengers a 24 hour window to change their mind without penalty. Not sure if I have any recourse, but I'm going to challenge with my credit card company read more

They will assist you with a 5 star of service before you purchase, after that if you have issues then it is like talking to answering machine! 3 same phrase every single time, "wait for 24 hours", "out of our control", "nothing we can do". From a helpful agent before you purchase, to I don't give a s*** about your concern after you purchase! Can't believe it! ZERO concern! At all! Through the tone of the voice, it shows already that you are not our priority! Not even an attempt to give you options! It is like YOU ARE NOW ON YOUR OWN BUDDY because we got our share already! NEXT VICTIM! read more

I would not recommend using CheapOair for travel. If any changes need to be made it simply is not possible. Even if you have COVID. We also purchased insurance in case we needed to change our flight and we could not get refunded. The agent was very rude. Do Not Use CHEAPOAIR!!! read more

I had a flight from Tampa to Frankfurt Germany on Lutfstansa . It was charged to my credit card $42.00 for the seat and $75.00 for baggage by Cheapoair. My flight was cancelled. Those charges were not refunded to my credit card and not passed on to United. I had to pay $216.00 to United for seating and baggage. Cheapoair tells me the original fees are not refundable for services I did not receive. Not only did I not receive a refund, but the cancellation and rebooking was a big problem. Stay away from Cheapoair!!! read more

Loyal customer over more than decade with flights all over the states and in and out of the country booked through cheapoair. My family has given all the flight business to you cheapoair but from now on you have lost a valuable customer. I missed my flight from atx to las vegas but ive bought round trip. Asked cheapoair to help us out since been with cheapoair for so long but the customer service was horrible. The agent was no help at all. So Rude..i also had to cancel my reservation at the destination due to the flight but luckily had booked through priceline and the customer service was able to help us get our refund back. night and day difference with cheapoair and priceline customer service. Cheapoair you lost my business with you. Priceline so impressed with your service..youve gained my business. read more

Lousy on a good day. I'll never do business with them again. They said my American Express was declined, when I checked with Amex, nothing had been submitted. They wanted a Visa or a Mastercard, I'm sure because their fees would be lower. I called Spirit and got a full refund of the ticket costs. I should have seen the red flags, which were many. Never, IMO, do business with a company called CheapO. They are really lousy, again, IMO. read more

First of all stay away from CheapOair and use a thrust worthy travel website, they're a bunch of liars and scam artists. I purchased 4 tickets to go on a family vacation overseas, two weeks before we were supposed to travel someone from CheapOair called us and said that the other airline has canceled its flight and that I should choose another date of travel or get my refund, so I said let me get my refund because if I choose another date it was going to be very expensive so I went ahead and got my refunds and cancel my trips I had planed 6 months ahead, so I decided to call the airline directly about canceling their flights and they said CheapOair lied about it so I did not care at all and purchased another 4 tickets at a higher prices because I had to go visit my family overseas. Fast forward a year later I purchased another ticket to go overseas and they tried to pull a scam again on me about how the other airline canceled their flight so I can purchase another ticket at higher prices, this time they called me, sent me an email if I don't cancel my ticket that I won't be able to get a refund and I ignored them and went about my business, got in my flight with no problem. I always get my tickets 6 months in advance so is cheaper, when they see I got a good deal they will try to pull a fast one by lying and saying the flight has been cancelled in order for you to get another expensive ticket, they're a bunch of scam artists stay away. read more

Booked a flight from Ontario, CA to Reno round trip. Arrive in Reno - great flight. Today I receive an email stating my return flight is cancelled with no options for a different date/time. Have to request a refund which takes 24 hours before I find out what amount is being refunded. Now I have to book flight home on a different carrier with one day notice. Refund will not cover that I am sure! Long wait for customer service representatives to answer as well. Horrible service! read more

My sister booked with cheapoair and it was a terrible experience. We tried to check our baggage before our flight online and was unable to, so we called customer assistance and they were no help at all. They told us on the phone because we were unable to check our bags online to just do it at the airport and it would be the same price. When we arrived at the airport they charged us 3x the amount we were supposed to. We called customer service again and spoke to a supervisor and they hung up on us without a call back, we called back AGAIN and was put on hold for 30 mins. This is the worse experience we ever had. customer service is very unprofessional and no help. I will make sure we never book with cheapoair again and we will tell everyone we know not to as well! read more

Worst experience ever! I purchased 2 flight tickets from them back in March, My ticket gets cancelled 3 times apparently due to weather. I had no other choice other to cancel the trip. I requested for refund and they processed the refund and they said I will get my money back in 1 to max 2 months. It has been almost 3 months now and I still have not received my hard earned money. I have been calling them for past 3 weeks to follow up, I called them over 15 times already, the billing department keeps telling me, scheduling department has to take care of it and they asked me to allow them 48-72 for call back every time. They don't call back, Finally after calling so many times, the scheduling department calls me 10 days ago and tells me we contacted the airline and waiting for respond. Today when I called back no update nothing. Stay away from them! read more

That is BS - I tried to book a ticket online - one way 2 legs (should be simple enough). I found the flight, put in my credit card info, filled out all the information, then processed it and got a message that my flight selection was no longer available. I contacted them via chat, as I was afraid my credit card could have been charged. It had not. The agent tried the same fight - with the same results. We tried again while I was on the phone with the agent to book a different flight - same results. [the original flight was still showing online]. The agent sent me via email a third itinerary with a $50 price increase, I approved it using the "confirm and pay" button in the email - I received a message on my screen that read "We have received your payment, one of our agents will complete the booking." than nothing. I called the next morning to be told that they had no record of my booking, so I don't have a flight, but they'd be happy to book me on a different flight for $200 more. The agent couldn't explain why my booking had not been processed after I received the "confirmation" it was being processed or the fact that I hadn't received any other communication from them. We are sorry, try again. No thank you - I will never use them again. read more

They did not inform any Covid test. My dad who turn 70th transferred SF from Toronto. Asiana Airline asked Covid test that Cheapoair did not asking or any comments. He missed the flight and stay over night inside airport. Next day he took a test and gave to Asiana Airline but they can't take him because Cheapoair did not doing anything for his reschedule. My brother and I called more than 20 times to customers service center but they keep saying 'please hold we will connect our supervisor or please hold for team discussion.' After 1 hour holding suddenly disconnected the phone. My dad is still in airport more than 4 days now. He feels weakness and not safely without any care. How can Cheapoair care their customer like it. We paying over 2500 USD for ticket. read more

I have filed a complaint with the FAA against them and United airlines. Flight was cancelled (my return flight) because of COVID. I purchased Cheapo's refund insurance at the time of purchase. No refund. You would be an idiot to use them. read more

Got my flight canceled today and have been on the phone with them all day trying to get my money back they want to charge me an extra 3k to use my "credit" I finally had enough and they hung up on me when I asked for it a full refund. I have sent letters to the Government travel agency and IER. I am also disputing my charges with my credit card company. DO NOT TRUST THIS COMPANY!!! read more

Rented a Thrifty car through Cheapo. It broke down on second day of 5 day rental. Spent two days in hot Texas weather trying to get help from Cheapo and Thrifty. Finally had to pay lock smith and tow company out of my pocket $ 258 to get my clothes and other items out of car. On 4 th day I had to get a ride back to DFW airport for new car. For my time and efforts at contacting both parties (Cheapo and Thrifty) and my credit card company, only thing I got was frustration from foreign speakers and disconnected phone calls. They played the other department and not us but the other company game. So beware, Cheapo will do nothing to help you read more

They just charge you and book your trip without any knowledge in ticketing! There is no support if the airline cancel the flight! They don't even give your money back!'n they hold on to your money for about a year then they release it!!! Runaway from this company. read more

Cheapoair may be OK for flights that do not require any changes. If there is any reason a representative could be needed, do not use cheapOair. There is no customer service. I was just on hold for 1.2 hours and when some finally connected he took 35 more minutes to identity my 6 bookings my reservations even though I gave him our booking number as well as the ticket number for each person. After an additional 1.3 hours he finally was not able to give us any assistance. I have never written a negative review on any company before but after spending 3 hours without any solution I felt other travelers need to know. read more