Had a great experience and was thankful for the help. Customer service was amazing. I recommend it…read moreto anyone who needs quick cash.

This establishment has a bad service I pick up the money came from my Daughter via Western Union…read morethey told me they don't have sufficient cash so they can just give me a partial cash amount and the rest will go to the card, they said I can withdraw the money in any ATM and it charge me $3.00 for ATM and $5.00 every time I use the card but they didn't tell that there's a $500. Limit per withdrawals and I tried to called them that I need the whole amount of my money it's $1,900.it means I will be charge 4x every withdrawals they say the only option that I can get the whole amount of my money I need to go there but they have to charge me 5% of the total amount I ask why? it's not my fault you told me you don't have sufficient amount and you need to put the rest of the cash on the card ? They said that's the only option, so I just decided to use an ATM unfortunately the card not working in any ATM machine I have all the receipts that the machine declined the withdrawal.., and I called them again to talk to their manager and the manager said they don't issue any card I told him your cashier who's the one who gave me this card and he told me just go there and they will give me the rest of the money, unfortunately they still charge me $35. and I ask the manager they sad the manager is not here anymore that's the only way we can do it's part of the process. Its not right! I know Western Union doesn't know this happening in this business place that's why if any of you picking money from western Union in this place don't let them put your money on the card it's a scam

This place is awesome!!! The Staff really cares about their customers!!! Thank you all for being…read morethe Best!!! I HIGHLY recommend this place if you ever need financial assistance!!! A VERY Happy customer!!! Jim H.

Easy access. Very clean. Staff are so nice. These place are…read morebest to loan money for emergency.

Located in the Harden Ranch plaza Huge parking lot/shopping…read morecenter and parking is easy to come by Store is clean, well stocked and organized There is a Starbucks located inside and a bank Customer service is friendly

The bathrooms in this store are absolutely disgusting. There was shit on the floor. Looks like they…read morenever clean it. Grosser than a gas station. Don't bring your kids in there. Anywhere else would be better

Franco's imports is your one stop shop! This is a place to not only get your money orders done but…read morealso get your favorite drinks or snacks! I am a father of two with a third one on the way and when the wife gets the food cravings or kids want snacks this is my go to place! Not only do they have the best assortment of product but they have such a wonderful staff! I got the pleasure of meeting the grandson and grandson's girlfriend and they were very professional and helpful. The only reason I rate it a 4 star and not a 5 star is because any number with a 4 is my lucky number! Here is a pic of my latest grabs during my last visit!

Amazing family business! It's a great place to go get your snacks/drinks and much more. Great…read morecustomer service, I highly recommend coming here for anything on the go!

So Idk why this place has so many bad reviews. Everyone there has been super nice and their job is…read moreSO stressful--I get it . Frustrated people trying to get a loan which trust me I've been there too so I get that part. But glad to do business here. Both the gentleman from and the 3 ladies from the other day I went were so patient with me and my questions. Thanks for all you guys do and I hope you all have a great day (and maybe your boss gives you all a raise or recognition of some sort) sorry I didn't get all of your names. Thanks again!

Unnecessary Rudeness is the setting for this location (Alvin). I am in awe reading the other…read morereviews. My incident is as follows: 1) Had to cash a Credit Union check for which I do not have an account with. 2) Attempted to do what the majority would do - Deposit the check into my online personal virtual account via my bank's mobile app. 3) I signed the back and took a picture of front and back as I have done before, but this time it was declined because the system could not verify the check. Who knew that the check needed to be verified during NORMAL WORKING BUSINESS HOURS WITH? This defeats the whole purpose of having an online VIRTUAL Account you think?? I then get suggestions that physically going to my bank or to the Credit Union Bank itself or any check cashing establishment would suffice to resolve this issue. * I ONLY HAVE ONLINE BANK. 4) I called this venue to confirm if this was possible, the woman that answered said "You come here tomorrow" after giving them the info on the check and after they called the credit union bank to try to verify.  Not too polished on the customer service thingy I thought, but alrighty then, sounds like a green light for me to go there tomorrow. 5) Next day, I come and the first person who noticed me walk in,  called me to her window, who so happens to be the same person who I spoke with on the phone the day before. 6) Before the exchanging of "Hello, how are you today", she flipped over my check and heckled out "You sign back of check, we cannot cash....you deposit already right?"  Excuse me but WTF was that accusatory statement? coming from the most untrained, unprofessional, tone defiant voice of a woman? 7) At a loss for words, I just turned on the voice recorder on my phone. 8) She then proceeded to call the Credit Union Bank to verify if my check was legit all the while sputtering out "I don't think we can cash for you but I try ok....cause you sign already...but I will try".   9) Personnel on the phone verified that the check is good to go! 10) The disappointment and hate she then exhibited as if I had done her wrong, said..."I call my supervisor, I cannot cash this check, you sign back and deposit already....but I try ok....Fee will be 50%" 11) At this point, I'm having my out of body experience,  trying to hold back the unleashing of a possible KAREN from within. 12) But me being me, I paused any actions as I still had hopes that this power puff woman would just cash my FREAKING CHECK that I she assumed I already deposited and charge me 50%! But NOOO.....instead....she slapped the check onto the counter and as if by default or life lessons she adheres to, to be away with anyone who is of no use to you.  Since she won't cash my check, there is no money to be made from me.  She said, and I will never forget this moment, in Vietnamese (will translate) while doing the 'shoo..go away gesture' with her hand - "OK, go away....get out of here".  Did I report this incident? I did send an email, but as you can see from the many negative reviews that this "long time established" place has...I don't think they really care or even mind. I had a good friend that worked here when it first opened.  She was great.  My apologies to her and to those who will work here in the future.  All I know is that, there can be times, even with all the right training and discipline, will never be able to completely dissolve the true nature of a person's character.  This Customer Teller Rep Bi-Lingual Exchange Student Person is the reason why EDD was created.  We all pay into the system that will pay her to not work.  I've never ranted this aggressively long before, because aside from the Cash Checking trauma ("looking like i still do fraud" song) The bitterness still lingers.

I want to recognize an employee who created a safe space for me today…read more I came into Safeway around 8:30 this morning after a really difficult interaction somewhere else. What should have been a simple task had become overwhelming, and by the time I arrived, I was struggling to think clearly and figure out what I needed. They noticed I needed help, took the time to patiently guide me, and treated me with respect, kindness and understanding. Not just help me find something in the store -- but they helped me feel grounded again. Offering compassion, patience, and even a hug when I needed one. That moment of human connection helped me reset and continue through my day. Thank you for seeing me, slowing down, and creating a safe space. Your kindness mattered more than you probably know.

pretty good, but one of the workers here are really racist towards asian people. no clue if he…read morestill works there, but during my three years of undergrad (2022-2025), i'd see him periodically. my friends accompanied me when i was a first year to buy tylenol for my fever when we got id'd at self checkout because allegedly people get high using that. then, i laughed to my friends -- we're all asian btw -- and was like "lol how are people so creative and stupid enough to get high off tylenol?" and then, i kid you not, the guy turned around, squinted his eyes, bobbed his head side to side, and with an asian accent says: "i donno, da machine doesn't kno" WHILE KEEPING HIS HANDS IM PRAYER POSITION i'm crineeeee anyway, he's like 50-60, white, maybe fruity, lil chunky after that, i tried my best not to go there and often just went to the one on either ocean or the one otw to capitola next to the big home depot. those ones are good

I'm not at all surprised that this place has terrible reviews. Not only have so many people have…read moretheir identity stolen because of data breaches with Wells Fargo but their customer service here is garbage. I'm part of the American Legion and we came in about a month and a half ago to get three of us put on the account because two of our guys passed away. We all signed paperwork, brought ss card and 2 id's. We never heard anything back. We had to physically all go back in to sign paperwork because the people here are so incompetent they don't know how to submit paperwork properly so we have to bring in our ID And they still can't locate our information. Their bankers tell us to come in anytime. One guy went in on a Friday another on a Saturday and the people who were supposed to help us out weren't working so they told us Monday. We came in Monday and those people still weren't working. Apparently there's no communication at this branch. I told them it's been over a month and this is outrageous that I'm the treasurer I have to have access to the account to pay bills. So another lady helped me that supposedly was gonna call me by day three and no later than day three and give me access to the account. Been over a week I still haven't heard anything and I've tried calling numerous times and you cannot get a hold of a person.

This is my home branch. I've been a happy customer for five years. It's a half mile from my home,…read moresuper convenient. Customer service is 5 . I'm just not happy that they shortened their Saturday hours. There is a San José branch on San Carlos St I can go to for emergencies, which is nice.

Typically Walmart Supercenter. A little bit hectic and aged, The place is huge and you can really…read moreget your steps in. We came here before heading to Gilroy Gardens and they had all the random items that we needed. I asked for directions for an item and the employee was friendly and helpful. Self check out was easy. The front bathrooms were under construction, so your only option is to walk to the back. The aisle labels were a little off, which made navigation a little trickier.

Convent and well priced for daily needs but, need to clean their bathrooms A LOT MORE often than…read morethey do!

Today I took my mother in law to the Homestead Safeway to send a money transfer at the Western…read moreUnion desk in the front of the store and was helped by Josh. At first he said we would have to come back in an hour because he was just starting his lunch hour (which I thought was totally reasonable), but then he quickly changed his mind and said he would help us. He worked as quickly as possible (I didn't blame him) but was very efficient and polite. He also showed a lot of patience with my 86-year-old mother in law, whose English is not perfect and needs a bit of extra time and help when doing things like this. I didn't feel like we were being rushed at all even though I knew he was already overdue for his lunch time. Josh was also answering questions from other passers-by while he was helping us and he was very professional with everyone. He deserves a big shout out for going the extra step in assisting us when he didn't have to (and I would not have expected him to), and for handling our transaction with courtesy and patience. Please hire more people like him!

Went on short grocery run with my wife yesterday. The cashier, I believe his name was Carlos. Did…read morenot utter a word and had the worst attitude. Normally I don't trip on stuff like that, but man the experience was awful

Horrible tardan demasiado con un cliente. Más de media hora con un solo cliente esto es ridículo.read more

3 hours in line to cash a check all do to unnecessary small talk that took an average of 30 mins…read morefor each customer and charged 10% never coming here again.