I want to recognize an employee who created a safe space for me today. I came into Safeway around 8:30 this morning after a really difficult interaction somewhere else. What should have been a simple task had become overwhelming, and by the time I arrived, I was struggling to think clearly and figure out what I needed. They noticed I needed help, took the time to patiently guide me, and treated me with respect, kindness and understanding. Not just help me find something in the store -- but they helped me feel grounded again. Offering compassion, patience, and even a hug when I needed one. That moment of human connection helped me reset and continue through my day. Thank you for seeing me, slowing down, and creating a safe space. Your kindness mattered more than you probably know. read more

pretty good, but one of the workers here are really racist towards asian people. no clue if he still works there, but during my three years of undergrad (2022-2025), i'd see him periodically. my friends accompanied me when i was a first year to buy tylenol for my fever when we got id'd at self checkout because allegedly people get high using that. then, i laughed to my friends -- we're all asian btw -- and was like "lol how are people so creative and stupid enough to get high off tylenol?" and then, i kid you not, the guy turned around, squinted his eyes, bobbed his head side to side, and with an asian accent says: "i donno, da machine doesn't kno" WHILE KEEPING HIS HANDS IM PRAYER POSITION i'm crineeeee anyway, he's like 50-60, white, maybe fruity, lil chunky after that, i tried my best not to go there and often just went to the one on either ocean or the one otw to capitola next to the big home depot. those ones are good read more

Safeway is illegally using dynamic pricing to charge double if you don't use an app and this is illegal and discriminatory there's a three tiered pricing structure. I can pay $10 for a bag of cheese or I can spend five dollars if I can comply with the coupon which is illegal. read more

I needed a cake last minute. bakery manger was so sweet. He offered to make me a cake even though, you need to place it 24 hours in advance. It came out perfect and delicious. me and my family loved it. Shout out to him :) read more

Yet another Safeway. I always come to Safeway because they sell my favorite protein drinks. I grab at least two of them. Sometimes I will stock up and buy more. A very convenient, quick and easy drink that is a full meal by themselves. Even when they don't have them, I can always count on one of the stockers to check the back for me, and most times they find some for me. I am addicted to their Shamrock farms rockin' protein power builder max shakes. Thank you and I look forward to me next visit. read more

Safeway - 50 grams of protein, basically an entire meal by itself - Grocery Near Me - Santa Cruz, California

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Memorial Day weekend, it's Friday at 2pm. Two cashiers working. TWO. Lines backed up ten people deep

Bought a custom cake last minute for my wife's birthday. The manager of the Bakery Ruben was so amazing. They were able to make my cake super last minute within a few hours. I'm so excited to suprise my wife with it. Ruben went above and beyond because he asked if I wanted the pink forsting contrasting colors so it can really stand out. the pictures I attached include the cake how I picked it up and the extra decorations I attached afterwards myself. Seriously can't beat this price under 30$ custom heart shaped cake. read more

Safeway - Custom heart shaped cake - Grocery Near Me - Santa Cruz, California

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Safeway has cut staff down to less-than-the-minimum causing inventory on shelves to run out regularly on items I buy on every visit. Water is one and I'm not going to shop there anymore for this reason alone. This bogus excuse for cutting paper bags with handles is clearly a cost-cutting measure and is intolerable. Also, they've started to again "card" seniors buying alcoholic beverages. I am NEVER asked anywhere else and question whether this is even legal. Their intent is at least largely collecting data on customers and I don't need this gratuitous invasion of my privacy. I'm "out of here!" read more

Called their number ahead of time. Trying any department specifically never gets answered and you are cycled back to beginning of the robo menu. The menu says press 8 for customer service or just stay on the line and automatically get to customer service. I pressed 8 and it said it did not receive a response from me. Called again and let it automatically go to customer service but it just starts at the beginning of the menu cycle. Trying Chat at the website, you get a virtual chat bot that does not answer the question you ask. The new thing is boasting "AI" but it does not understand any question you ask. It is the same seach that is used if you just punch in a single word like "apples" read more

The absolute worst. 9am on a Sat morning, only 1 checkout line open, self checkout closed with 14 people in line until another cashier finally arrived. Customer service is definitely NOT a priority. This is the norm. My wife and will never shop at "I don't care about you" Safeway again. read more

Louis in the Deli gave us MAJOR attitude when we asked him to change his gloves after he had handled money with them and was about to make our food. He also couldn't remember what we had told him regarding the items that we wanted in our food. Won't be returning to that deli any time soon after seeing that no one cares about food safety. read more

When you order for delivery, they DO NOT follow instructions, add more expensive items and DO NOT give you sale prices. I received a bag with my bananas and apples under canned soups in a bag, meat spilling all over groceries because it was not properly wrapped or bagged. And then they had the NERVE TO CHARGE ME FULL PRICE FOR ITEMS MARKED ON SALE AND FOR THE RUINED BAGS! Never ORDER ONLINE from this store! read more

Local Safeway. What a hellhole. Always. I try to avoid, but sometimes end up here. Staff literally just refused to open a locked up medicine cabinet for me 'because I got a rush order online'. There is a better, Leaf-y market around the corner for food and produce, a better place for beverages right where U can see it across the road, and a much better Pharmacy just up Mission here on the Westside. Because Safeway doesn't care, this store is the worst of the bad, and it won't change. read more

We use to like Safeway on Mission, but has certainly not been the best as of late. very poor customer service and when they actually sold us a bogus gift card and wouldn't back it up....well, that was the final straw. read more

I usually only review local businesses, not chains. But today, my life changed. My roommates birthday was today, and she brought home to share with us a slice of the Safeway red velvet cake. Now, I am not usually a fan of red velvet cake. Just not that impressing to me. But one bite of this Safeway red velvet cake and I had myself a ratatouille moment; the moment I took a bite, my soul left my body, and was transported to my youth, back to the last time I was happy. It was the best cake I've ever had. I will never look at the world the same. Please do yourself a favor and give the Safeway red velvet cake a try $5.99 read more

Safeway - $5.99 - Grocery Near Me - Santa Cruz, California

This Safeway needs to update its hours. It isn't open until 2 am. On several occasions, I have gone to find it completely closed, with several people standing outside, confused. Super annoying. read more

Most of the time they have like 1 or 2 checkers and you have to wait in line forever. Today was fun. They hire odd people. The person working the check stand has made me feel awkward before, but today was a new level. He sang two songs related to my purchase. What am I supposed to do during that? I made eye contact with the customer behind me who seemed uncomfortable and also wished things would go faster so we could both get out. Overall, this is a weird Safeway that needs to step it up in helping people get out of there faster. It is consistently busy. You can pay an additional cashier. read more

Worst helper in the deli section was getting a sandwich and tall old man waits 15 minutes to help me then gives me expired bread and my girlfriend a less than half the loaf smaller than my regular sandwich and did it all while being rude to us when we were just being polite and respectful the whole time read more

Yesterday I went inside and got some earplugs, bananas and refilled my 1g water bottle. It was late so I was glad they were open but the kicker was when I went out to my car. A man wearing all black with curly long hair and glasses came over to my car and pounded on the window! I rolled down the window and asked him WTF do you want?! He tells me to get moving and to leave the parking lot because "I'm security" So what! Go find someone else to pick on bro. I see a huge RV and 30+ cars and people walking around but this power trip comes over to me to ask me to leave?! I just bought something from Safeway, it's the only open business but still! Ease up off me and don't take your security job so serious or maybe I just avoid shopping there next time. I needed earplugs for the noisy neighbors otherwise I wouldn't have even been there but unfortunately I was and even more unfortunately he was there too. SAFEWAY DO BETTER. He did say 'get moving' and I guess that's exactly what I'll do, I'll get moving to another location for my needs. Aren't there two different New Leaf grocery stores? I know CVS would sell ear plugs and lots of other things I might need. Why shop at Safeway? I'll bet if I just adjust my shopping habits slightly I could avoid this location and Safeway all together. I'm going to suggest other places before ever suggesting Safeway to anyone. Just read the reviews and apparently Andrew something had the same thing happen! Kicked off the parking lot for shopping at Safeway! Maybe the security doesn't actually work for Safeway but instead is trying to kick Safeway customers out. Do better Safeway read more

This is a review of their delivery service originating from this store. I ordered delivery online for a friend who had her mom pass away, who couldn't get to the store. She was down to literally no food. I placed a large order and the driver showed up when they should have but only with the non-refrigerated/non-freezer items. Something is better than nothing and it's almost an understandable mistake. So I called customer service and had them look for the rest of the order. They confirmed they found it and would send it back out. And they did the next day. But... Only 4 of the 23 missing items were delivered. I got back on the phone with customer service to understand what was going on but ended up just giving up and asking for a refund for the rest. It was over $100 of merchandise left undelivered. At this point, I don't understand how this is happening but I was tired of playing this game and asked for a refund of the outstanding items. I'm going to place an order from another source and I'm never ordering from safeway.com ever again. Not everyone who orders delivery is being lazy. Some members of the community really can't get out of the house to go to the store for various reasons (health, grief, etc.) and/or doesn't live near a bus stop if they can't drive. I hope that management reads this and gets it together so this never happens to anyone else. I was sent a checklist when I placed my order. Aren't the drivers issued the same checklists to make sure that they have complete orders before heading out? If not, that would be an easy fix. read more

This Safeway can be hit or miss. The ready to go dinners are great, and I love the chicken alfredo. Their sandwiches are also great. Love the turkey and roast beef. The bakery makes giant cookies. The chocolate chip and double chocolate are my favorites. Produce section can be hit or miss. Usually the weekday shift turns over the produce quickly so you get fresh items. The weekend shifts though leave something to be desired as you can get some nasty produce. Self checkout is the way to go, as I have run into grumpy checkers here more than once. read more

Got some very fresh looking sushi here and also some firm cherries. They were sweet albeit expensive. A bagful was $15. Also got 2 giant ice bags which we needed for our beach trip. Conveniently located near the Santa Cruz Wharf. read more

I decided to stop in on our trip home to stock up our medicine cabinet, as well as our pantry, so when we got home we wouldn't have to go grocery shopping. They had some great deals for club members and the staff were very helpful and sweet! I would highly recommend this 5 star worthy location for all your shopping needs and I'll definitely be returning when I'm in the area! SYOY! :-) read more

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The dude, older niece and I came to this Safeway in Santa Cruz on June 18th. We stopped in as my two older sisters and my bro in law and the little niece wanted food and snacks but wanted to settle in the hotel so we decided to go! I always enjoy any outings with my nieces with one or both and shopping is always a lot of fun! Since the little niece didn't come we had the older niece pick out the snacks for them and even a special treat! Shhhh! The niece was such a good helper of helping us find drinks her mom and other auntie likes. She helped me roll the cart snd overall great shopping experience. The dude is always all over the place when it comes to grocery shopping. I like to get in and get out so I can enjoy my vacation! The Safeway has so much alcohol and wine and drinks it was hard to choose from! I had my niece go hang out with uncle B while I picked out wine and drinks for the family as I didn't want the niece bumping into something and scattering all over the place. Very organized and clean. They have your typical deli selections, bakeries, fresh foods, fruits and veggies, ice cream/frozen items and unique finds as well! We were all overwhelmed by the thorough selections of the goods they had! Staff was very friendly and a little busy inside with locals and vacationers shopping like us. Since the older niece was so pleasant and helpful we let her play those prize games that take your money! She took defeat well and we tried it one more time and she won the unicorn as pictured! We all cheered with excited and proud! It was so cute because back to the car she delicately put a seat belt around The Unicorn! Cutest thing ever! Who would have know we would have created such lovely memories at Safeway! Would love to com back if in the Santa Cruz area we had a great and fun experience here! read more

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The Starbucks inside is what brought us in and we ended up taking care of some grocery shopping as well since we were here anyway. The staff was friendly and helpful. Was most impressed with their special wine room. BTW, the safeway deli is surprisingly good if you have not checked it out already. read more

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To the man who worked at the deli between 12-1. You had to be the rudest person ever. So sarcastic and then proceeded to throw my sandwich at me. I will be reporting you to the manager and iknow they have cameras and I'm sure the manager will love to see how you treat customers read more

I heart the impossible burger much better than beyond burger. Why? thanks to it's amophous blob shape chefs can shape it into anything. for instance, i love to prepare traditional pangolin Panini's. with impossible ground round substance nobody eating my penguin sandwich is the wiser! Hell, you can put onions, garlic and other seasonings right inside of the patty as you shape it! Oh, and make no mistake: This thai green chili w/coconut milk for your curry is clutch! read more

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Are you kidding me? This is the largest Safeway in Santa Cruz and they were out of stock on a bunch of stuff. Do they not stock the shelves? This was Wednesday about noon and the breads were missing a lot, rice was almost non-existent, cottage cheese section was very sparse. Prices are up and I won't be back to that Safeway. read more

Typical of every Safeway. Busy two cashiers open. I was purchasing alcohol with my order so could not self check. The two registers open had lines going down the grocery aisles. read more

My son is a student at UCSC and when moving him in last week, we came shopping here. The lines were ridiculous! We stood in line for almost 15 minutes and only two carts went through the checker in our line. Finally, they opened another lane and we were then out quickly. I purchased the grocery delivery service, since my son doesn't have a car. I ordered food online and the first delivery window was 2 days later (Saturday 5-9 PM window). I didn't realize there was a substitution turn off. Of the 10 items I ordered, 6 were substituted! One wasn't even close to the original order I asked for and was $5.00 more. So, today we received a message stating he should expect his delivery 6:05-6:15 PM. My son was waiting to eat since it was coming early. It was just delivered after 8:00 PM. Why give a 10 minute window, after the original 4 hour window, and not adhere to it? What a horrible first experience! If this happens again, I will cancel. read more

Safeway - Time delivered - Grocery Near Me - Santa Cruz, California

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The service is very good at Mission St branch. i have Fresh Pass for delivery of online purchases and the folks who drive the trucks are helpful . The manager and customer service solve any issues that arrive. i recommend for prices and service. read more

Needed mason jars. Called ahead and they said they had them Drove across town with my two chaotic kids (5 and 2 years) even though I have a Safeway walking distance from me. While shopping spent a half hour looking myself, then someone came late helped me look for ten minutes. "They should be on isle ten" then sent me to customer service who said they haven't had them in over a year and that there must have been confusion when I called because the app said they had them available to ship (apparently whoever answers the phone missed this in training). Customer service offered me a five dollar gift card for the $236 of groceries I'd grabbed, which was so insulting I laughed. Seriously? read more

The deli specializes in having an extremely rude and inattentive attitude. I'm unsure how badly they get paid, but it's pretty clear they don't get training on being efficient or customer service based skills either. It shouldn't take longer than 2-4 minutes to make a box lunch but it takes almost twice as long, and to get a sandwich or burrito takes almost 15-20 on a good day. It's the same at every other safeway deli in town, I genuinely appreciate the handful of times it's been someone that looked happy to be there and attend me... I wish Safeway knew how to maintain better quality service. It's pretty clear most employees at all the stores don't enjoy their jobs, overall bad ambiance and experience 9/10 of the time read more

It's a Safeway. It's pretty much the same as any other Safeway I've been in. They usually have most things in stock and the prices and quality of items don't change all that much. The self chekout is buggy and often not taking cash or not taking credit card or both. Sometimes it overcharges you or accuses you of stealing, or something won't ring up, or you rang something up that needs to be counted, so you have to wait until you can get the one employee to come over and fix it. I'd rather just wait in line than skip that hassle but the checkout aisle lines can get super long, especially when the self checkout is down (see picture) The reason this gets 3 stars instead of 2 is because it's the ONLY place you can get food in the ENTIRE westside after 11pm. (There's also the taqueria, but I tend to think of it as part of Safeway because it's next door. Also that's only open til 11:45. Same with the wing stop) I wish more places were open late like this... read more

Safeway - Line stretching from the 1/20 open chekout aisles all the way to the entrance area (not rare) - Grocery Near Me - Santa Cruz, California

I was kicked off the property for eating the food I had bought AT the Safeway that I was sitting at. Needless to say if you don't want to be treated like crap for shopping somewhere and trying to enjoy the food then DON'T come to this Safeway. read more

The nasty rude gal working at the Starbucks this morning around 10 should be fired immediately! I walk up to the counter no one else in line or waiting for drinks and she's just staring at me so I wasn't quite sure if I should start my order or ask her if she's ready to take my order ? No hello what can I get you so I said are you ready to take my order and she says yes with a snooty tone and as she's writing down my order she's rolling her eyes. I finally said never mind asked her what her name is and she laughed and said I ain't gonna give you that, Just a horrible person with horrible skills. She should be fired immediately! Go learn some people skills read more

We were looking over the sandwich menu when the employee working in that department looked at me and my three friends with a serious face & told us, "yall are going to order sandwiches too, I hope not". We got closer to the menu and he asked his co worker to help him but she said no then he said "shit". that's when we decided to just leave and go to Subway instead. we started walking away and one of my friends told him we were okay and weren't gonna get anything. so then we walked over to the hot food and then he decided to followed my group and made another remark to my friend saying, "put a smile on that face, but let me know if you guys want anything". in short he was rude asf for literally no reason. he was trying to be funny but there was nothing funny about his smart as$ remarks. if we wanted to, we would've reported him to the store but we just let it go as we wanted to continue with our day. do try to order food here unless you want to be judged. read more

A employee name Mary give us very bad service. We accidentally use the employee restroom and she keeps scolding us about it and calls us customer 'dumb'. Who gives her right to do it? read more

Safeway - Rude employee - Grocery Near Me - Santa Cruz, California

I wanted to buy two corndogs from the fried food counter. I waited and waited and waited. I left when the wait became ridiculous. This is one reason why I prefer shopping at the Safeway on 41st. I'm not left waiting for long periods of time. Hire more people or something. Figure it out. This all happened on 12/30 at around 1:40 pm. read more

Here we go again. Safeway on Mission 10/30/2024 at 10.30 am. I said before every shoppers should check their receipts before go out. 99.99 % always extra charge or missed price tags. Not just Safeway, but most every supermarkets in Santa Cruz, ( including World Marker store on River street ) Same things as Asian markets in Bay Area . Don't let the big name out there to fool you even for 1 penny. It's a principle. I shopped this Safeway almost 40 years, again $ 5.00 overcharge, 1st checker could not figure out, 2nd she called manager to straight it out, that manager also could not get it done. Finally some trick either from meat department or Safeway system. After I schooled them out because I am a math master, and their agreed I was so right. That was not checker or manager fault, but from Safeway's system, or from headquarters or from IT department " created for rip off " customers. $5 bucks from 1 customer likes me and how many customers a days ? and how much money their ( Safeway ) get from cheating system. As the same day 1 hour early at Groceries Outlet , their $ 8.00 overcharge. Both Grocery Outlet and Safeway get caught at no chance. read more