I am a customer at Check Into Cash for awhile & I always receive excellent customer service at the…read moreWindsor, Ca branch from the Manager Janet , and the customer service representatives Ashley V & Jessie L, they are very helpful and nice, and it's always a good experience every time I go in to pay on a loan, thank you for your excellent service, I will be sure to refer your establishments to anyone looking for loan information, sincerely Elizabeth B

I've been banking with RCU forever 30 years and realized I've not written a review as of yet…read more Today, I had multiple transactions and also required some advice on options. Shelley, was absolutely delightful and provided helpful information for me to make my decision decisions. I never felt pressured because there was a line behind me.

I have a had a car loan with this establishment for years. The parameters of payment ( ie: you can…read morepay this via atm card at Travis...NOT, one has to drive to a redwood atm to pay. Pray is is an atm that will take cash if need be ( yes, they disclosed AFTER the fact that American Canyon Is cashless). The atm card they provided has not worked since day 1. The only effective way to pay this loan is to drive 20 minutes. The reps on the phone ,John W, Gina and Leslie all seem to want the customer to jump for them instead of the way it should be. I have paid 28k to this establishment and they via phone seem to have entitlement issues and take objection to being called a "clown show".( which is kind considering the nonsense that they have put us through) Really, if you need a car loan go elsewhere, I have memberships at Patelco and Travis. Go to them instead. Save yourself the pain. I really would give negative stars if I could.

Let me start by saying that everybody in the office is professional and courteous. However, Rachel…read moreTerry is a true blessing to your establishment. She's very professional and very good at her job. I had a lot of anxiety and stress going in to get four years of back taxes taken care of and Rachel put my mind at ease.. She is the epitome of what a professional should be

PAT ADRIENE I have never felt so disrespected during a…read moreprofessional service in my life. I've been going to H&R Block for years, asking questions every time like any normal client, and I've never had an issue -- until I dealt with PAT ADRIENE. I gave it two chances, thinking the first visit might've just been a bad day. It wasn't. Both times, she was openly rude, impatient, and dismissive. She would ask questions and then talk over me or ignore my answers completely. It felt like she had already decided she didn't want to help before the appointment even started. What really stood out (in the worst way) were her comments. Being told or implied that I'm "not acting like an adult" is beyond unprofessional -- it's disrespectful and completely unacceptable in any customer-facing role. I came in for help, not to be talked down to. Instead of guidance, I was met with attitude and complaints about how I have "a lot of work to do" because of multiple tax forms -- as if that's not exactly why someone seeks professional assistance. If you're looking for someone patient, respectful, and actually willing to help you understand your taxes, this is NOT it. This experience felt more like being judged than being assisted. I genuinely hope management addresses this, because no customer should be treated this way. I will absolutely not be returning.

There is a supervisor in this location that believes she own the money in the bank. I've written…read moreabout this before, but I don't see it here. I went to WF ATM about a year ago and noticed I couldn't take out the money I needed so I went into the bank to transfer money from one account into my checking. The request was for $300.00. The clerk called the supervisor and she would not do it. This was after she spent several minutes scrolling through my personal account. She said she couldn't do it. Really? I've been a customer for over 40 years. I have 2 sizable checks deposited each month. I had a mortgage here. The customer service was appalling. I'll never go back. I'm seriously considering going to a bank that is cutomer friendly.

Great small town service. Friendly and people know who you are. Great branch. We have done…read morebusiness with them since they opened.

Kelly Back, the branch manager has been instrumental in helping my business secure a PPP loan…read moreduring the pandemic. He personally kept an eye on my application through the process and made sure I was taken care of. The loan was secured without a hitch. He's just helped walk me through the forgiveness process and has been awesome to deal with. It's rare to feel supported and get this level of customer service. Thanks Kelly and Exchange Bank!

horrible customer service. Ramsey Brown in particular was rude and disrespectful. I closed my…read moreaccounts there and so did my family members. the customer service is much better at Poppy Bank.

Love the personnel at this branch. They are always friendly and helpful, quick service with a…read moresmile. So many businesses in Santa Rosa could learn about customer service from the folks at this branch of Westamerica Bank.

This is a great bank the staff tellers everyone is great I use this bank I am very pleased with all…read morethe services I received.in the bank or on the phone very helpful in every way they know the banking services they provide

I met the owner, Jackie Cano, a few months ago and have referred several employees to her for help…read morenavigating benefits and claims. They have had wonderful experiences using her services. Highly recommended for Spanish- speaking clients needing help with employment forms, agreements and benefits, leases, DMV services and more!

I walked in to notarize a bill of sale for my newly purchased vehicle and walked out with bill of…read moresale notarized, my car registered to my name without having to go to DMV and with Insurance on my car. Jackie the insurance agent and owner of the business helped me with my complicated bill of sale by assisted me with the right forms to notarize. She was very kind, knowledgeable and professional, she also seemed very organized. I don't have the perfect driving record, so I was honestly amazed she was able to get me insured and for lower monthly payments than I was previously paying. My bill so far is exactly what she had quoted me, regardless of my record. For me it was the One-Stop shot, Notary, DMV Registrations and Insurance. Office inside is clean and its décor is probably one of the best I have seen in the county. I give this business a 5+ for exceptional service, knowledge and professionalism.

very happy with the service i have been receiving from their new sebastopol office. Kendra…read moreespecially assisted in clearly presenting coverage options for additional coverage including earthquake for renters. do miss the staff from Mark Fink who managed that office for many years. But happy they found a replacement that i have confidence in

I highly recommend Eddie and his staff. They're efficient, knowledgeable, and always have a great…read moreattitude with their customers no matter the situation. They will work you and your budget, you just have to call and ask questions. I've been with them for a while now and there has never been an issue. I recommend Eddie and his staff to everyone!!!!