I got a mail box with Check max plus a few years ago and they were great. I would pick up pizza or…read morea burger for dinner on my way home. The staff was nice and they received packages for me. They would even call to let me know when something arrived. A very friendly family feel. They even let one of the ladies behind the window bring her infant in so she could keep working. Then New owners bought the place about a year ago and the place quickly went down hill... -The cost of the mail box doubled over the pervious year. -The cost of money orders tripled. -After the price of the money orders went up there was a problem and they weren't doing money orders anymore. They kept saying next month, next month... this has been going on for a solid 6 months now. -They would randomly not be open durning business hours or close early. -A constant shuffle of new faces behind the glass. Definitely not a good sign because they can't keep employees. -They went on a reduced schedule during the Covid thing but aren't open during the new posted hours & days. -They don't have a voicemail to leave a message regarding your frustrations or even figure out if they will be open. I have a package that was delivered almost 2 months ago that I can't seem to pick up because they are never open.

I used to love their PO Boxes. Now, rates have doubled. Reduced hours during COVID. Often closed…read moreeven during their reduced hours. Now they have a sign that says they're CLOSED. PERIOD. (But their "new" hours are still posted. ) CLOSED sign says to email them with any questions. How am I supposed to get my mail???

The best place to go... super easy and convenient.. staff is friendly thank u yvette Xail and…read moreMarlen.

I wanted to worn everyone that has thought about going to Check n go for a loan. They are a rip…read moreoff!! The interest is outrageous! I made the first payment and only $1.49 was applied to the principal. I was so mad!!! Then a few days later it went to pay the balance in full. I mentioned that to the stupid teller and she just processes one payment again. Then she argued with me telling me that's not what I said! I will pay the balance and not even consider using them again. I DO NOT recommend them! Please do not use them!!! I didn't even want to gene them a star!

Always helpful and kind, there when you need them. Never make feel bad about being broke.read more

I have always had a very positive experience at " Novato Check Cashing" there employees always go…read morethe extra mile to help especially Tom and Francisco. I highly recommend them wish I could give more than 5 stars!!

I've been there before about 10 years ago no problems. They then this time refused to cash my…read morecompany issued paycheck for absolutely no reason. Thanks a ton. Now I'm broke for the rest of the weekend. If you're not going to cash my check at least give me the reason why. Lame and dismissive attitudes mean I won't be back here ever and highly suggest you go somewhere else.

If I could give 0 stars, I damn well would. This location and its managers are a JOKE. Went in to…read moredeposit a larger scale check and they accused us of fraud and forging the check. We provided the necessary documents for the check approval and they still profiled us and accused. Made comments about our age, appearance, and threatened to rip up the check and call the cops. I am appalled at how we were treated, and the way these 2 managers spoke. Male and female Hispanics. We decided to leave and go to the Santa Rosa location. They processed our check no problem and we shared our terrible experience in Windsor. They couldn't believe what they were hearing. They advised us to never go back to your location and that we weren't the first to have terrible experiences. I hope your managers learn a thing or two about managing and customer service etiquette, or better yet, fire them! Your establishment is DISGUSTING.

While Redwood Credit Union is a great wonderful local credit union, each location has its pros and…read morecons. This particular location seems to have a middle of the road pro vs con scenario. While the staff is wonderful, the lines are usually atrocious and take awhile as every time I am there, there is only one teller or two at most. Another con is the slow technology integration, in terms of the outside ATM. Every other location seems to have the new ATM systems that are much more secure, but not a huge loss or annoyance. So while I continue to bank here as the CU is wonderful, this location just needs a few things to spruce it up.

They're great with 1 set back. Personal Checks are a super hassle if they cannot contact check…read morewriter/issuer especially when it's a, Payroll a/o Payment of services rendered. WHY, can't this be easier folks⁉

I always have such a pleasant experience at this location. I always try to go to Litzy, she is…read morevery personable and has remembered me since our first interaction, also very polite and time efficient. I am always in and out of there!

They do a great job taking care of you here and they have excellent customer service and great…read moreattitude!!!

I had a need come up. This place was quick, friendly and very supportive in providing information…read more I like that it's clean and offers parking.

This company is the worst. I get nothing but the run around and no one knows who does what…read more Customer service doesn't know what collections does and vise versa. A "loan specilaist" wouldn't give me a total amount due. I have only talked to one nice person in the whole company. I do not recommended check n go. I am worse off than before. If I could give zero stars I would.

Walking into this store as a repeat customer i feel wonderful. Not only do i get greeted by my…read morefirst name as soon as i am walking throught the door but also i am having a conversation and i feel like thisperson cares. im not just some customer in this store i am the customer and she does everything personal and makes herself quieter to make te visit more personal so every ndividual in the store doesnt here my personal needs and why i am there..