My experience at this branch was terrific. The staff are very personable and knowledgeable. Amazing…read morecustomer service.

Friendly teller line employees who remember and utilize your name when greeting you upon entrance…read moreinto the bank lobby. Easy to utilize internet web site. ATM withdrawals at no service charge in front of the bank in a well lit location for late night deposits and withdrawals. Competitive CD rates offered. Strong assistance provided by tellers for merchant banking and outgoing wires. All around a very friendly bank that is working hard to satisfy customers financial needs.

This bank ALWAYS has all 3 ATMs off after hours. Impossible to go late night or early before work…read more Considering that there arent many in the area you would think that they would keep at least one on. No point in going here after hours.

I'm very disappointed with the shortened hours the WF branches are open…read more It is painted on the doors they are open until 5 pm, but in actuality they are only open until 4 pm. If you work a 9-5 pm job, the branch is not available to these customers and this does not serve them well. If the advantage of banking here is having a brick and mortar building to do your banking, this lack of availability has created a lost of incentive to remain a Wells Fargo customer. The many on-line banks are becoming much more appealing plus their high yield savings accounts offer much more interest on your savings. After 35 years of banking at WF, not sure it makes sense any more.

I opened my first business account with Summit in 2012. For a decade, they've been truly amazing…read more Something has changed. And for the worst. First and foremost, their fraud detection system is unbelievably awful. If they don't recognize your debit purchase, they flag the transaction and shut your card. When you call in an attempt to resolve the issue, you end up at a call center in Mumbai. The "customer service rep", and that term is a stretch, is unable to access or approve your purchase. They're only empowered to shut your card, which they do with impunity and without apology. Do yourself a favor and find a bank that answers the phone when you call.

I've been using Summit State Bank for almost 1 year now and they are awesome! Recently I had to…read morestop by Bank of America and I had to wait in line for 15 minutes and felt like I was just a "transaction" to them. I've never had to wait in line at Summit State Bank and I always feel welcome there!

I honestly just love this credit union. Most of my dealings for the past 6 years are with the Seb…read moreand the Guerneville branch. Just easy , helpful & efficient... whether it's my safe deposit box (1/2 price!), or regular banking, etc... never felt like i was treated second class just because i didn't have a ton of $ in my account- which i have noticed is a thing in other big banks that I banked with over the decades. So, comparable products, helpful staff & without the excessive fees of other big banks. I do a lot on line, & did notice the website had some glitchy moments a year or 2 ago when they did some website updating, but nothing deal breaking- was able to communicate with web chat person- not a big deal- irregularities quickly resolved, no issues since. Super happy to be with them vs. an extra fee charging big bank

The Credit Union has helped us with our finances and offers options. Banks like this installs…read moretrust. This branch is friendly, yet professionally informative. Check them out.

The people at this branch are always extremely helpful, friendly and competent. Bank of the West in…read moreSebastopol is a reminder of what local, old-fashioned service looks like, which isn't very common in these days of big box stores and mammoth corporate conglomerates. I know it sounds like I'm going to launch into a story about how I walked five miles to school in the snow "back in the day," but the truth is that friendly service is becoming more and more uncommon, and I appreciate this aspect of Bank of the West in Sebastopol. The online banking is also very convenient and I've never had any problems with mobile deposits and other banking on my devices.. Happy to have Bank of the West in Sebastopol, and I hope they maintain their old-town service for many years to come.

Supervisor is rude and unprofessional. Shared account value and withdrawal details loudly in bank…read more Made rude remarks about my occupation. The supervisor (Annette) is why people don't like coming into banks. No customer service skills.

This bank may be a "small town bank" however their friendliness, willingness, knowledge and…read moreattitude go above and beyond. I live down the street- and for 7 years they have been kind enough to deposit my rent to my landlords account twice a month; and I don't even bank them! For years we have built a comfortable rapport. I recently have chosen to close my account with my existing bank and will be opening an account come Monday. All tellers are great providers of customer service/ Elvis being the one that helps me most often with a smooth and friendly transaction each and every time. BMO Forestville has gained a customer and I'm certain future visits will continue to be of excellence. Looking forward to banking with you and thank you for past services!! Misty Duncan

My first interaction with this location resulted in a significantly poor customer experience. The…read morecore issue stemmed from a routine transaction that was unnecessarily complicated by a lack of clear communication. The transaction could have been managed effectively had the teller taken a brief moment to clearly explain the necessary process and potential implications to me as a customer. This failure to educate a first-time user of the system led directly to confusion and subsequent complications. Critically, the teller refused my request to escalate the issue to a manager for further clarification. I was told that escalation would be pointless as the manager would simply repeat the same information. This refusal of a reasonable customer request is a serious breach of standard customer service protocol and conflict resolution practices. The unaddressed issue and the unilateral decision made by the teller unfortunately had direct, negative consequences on another major, time-sensitive transaction. Upon circling back to speak with the manager regarding the situation, the interaction was deeply unproductive. I was made to feel that the confusion and complications were solely my fault, based on an expectation that I should inherently understand the nuances of the banking system. This meeting offered no constructive solutions, no apology for the staff's initial refusal to escalate, and no attempt at service recovery. The staff's approach demonstrated a profound lack of basic customer etiquette and very poor conflict resolution skills. While systems and processes can be complex, the responsibility lies with the institution to facilitate a smooth customer experience. The experience I had demonstrated a systemic failure in three key areas: customer education, willingness to escalate, and management's approach to service recovery. I left the branch with more questions than answers and a negative business impact, which is unacceptable. Prospective customers should be aware of this significant deficiency in customer service training and conflict management. I would rather drive the additional 10 miles to another banking facility that truly holds value in its customers.

What a nice group of people here. I opened an account here recently but always use the atm. This…read moretime I went inside to order some checks and the staff was so great. They were so happy I was there. One in particularly, I think his name was Fernando? Was awesome. He ordered my checks no problem and also let me know that there a lot more options for checks so I would get the ones that would work best for me. Done. He also took time to let me know what other service boa offers to small businesses. Not pressing me what so ever or trying to sell me anything. He just likes his job and is excited about it. Can't complain about that. Boa has tons of locations but this one = my favorite.

Sophia Freedman Santa Rosa XC: Financial Solution Rep II…read more My name is Cynthia Parker. I have been a long-time client of First Tech, Agilent, and HP credit unions for over 30 plus years. During this time, I have worked with many of their representatives which have always been helpful and friendly. Of the representatives that have impressed me is Sophia Freedman. She always answers my questions with exceptional knowledge and with complete follow through. Sophia is an asset to First Tech and should be acknowledged for her great customer service. Please feel free to share my appreciation and trust with her. Thank you. Regards, Cynthia Parker

First Tech Federal, where do I begin? The folks at both locations in Santa Rosa are awesome awesome…read moreawesome! I'm not kidding when I say they make you feel valued as a member. I don't think I've ever been charged a fee for anything, whenever I have a question it's answered and resolved on the spot. Even over the phone, customer support was quick and sincere. I can't say enough about how amazing the folks are at First Tech, I highly recommend you drop by one of their branches and experience it for yourself!