Clip broke off wiper. When I went to purchase new wiper I was given a clip from the spare/…read moreunwanted items bin! I will be back when I need parts

So, I walked in at about 9:10 am this morning, Wednesday. A man and a woman are working, both on…read morethe phone. I wait for the woman to finish the call. It sounded like someone was ordering a part over the phone. Anyway, I wait for about three minutes for her to finish the call. Once she is finished, I start to tell her that I have a light out on the left side of my car. In the middle of me talking, she answers the phone and tells me to wait. No, I was not going to wait any longer. I got off my ass and actually physically came into the store to be helped. I would think that I would take priority over a phone call order, especially since I had already waited. I just walked out and she continued to take the order on the phone and she called after me, "Sorry". Yeah. Sorry you lost a customer for life.

I couldn't imagine doing business with anyone else. This place is top-notch--they treat their…read morecustomers with the utmost respect and deliver exceptional work. From Andrea and Gina to Andrew, everyone I interacted with was professional, courteous, and truly dedicated to their craft. I've never been this satisfied with a body shop, and they've earned my business for life. My Tesla is back home, and I have zero complaints--everything was handled professionally and cost-effectively. Highly recommend!

Ace at LeMettry's is phenomenal! He is very knowledegeable, incredibly kind, very professional,…read morevery responsive, and not to metion very patient in dealing with me and all my questions. He has done an excellent job of explaining the repair process of my car to me. If I have had to leave a VM requesting a call back, he has returned my call in a very timely manner and always addressed my needs by exceeding my expectations!! Superior customer service! Thanks Ace!!

They cancelled my appointment, which I found out via text. When I tried to reschedule by text, the…read morebot asked for the same information 3 times. When I called, I got an answering machine. Then I received a text saying, "It looks like you'd like a quote," and then, "Will you be using insurance?" That was information I'd given them when I scheduled the first time. I'm not going through the same intake process twice, especially because they were the ones who cancelled. They cancelled because their tech was going to be out the next day, so I guess they only have one tech? Bad experience all around.

USAA partners with Safelite, that should tell you enough. Everything was easy-peasy. Made the…read moreappointment from my phone, the tech came on the early end of between 8am-12pm on a Saturday. The guy was very polite and courteous, and mindful of my car. He did a great job replacing things and though I just went with the base windshield, the glass quality seems nice. Service was also fast in my opinion, hour and a half tops. 10/5 stars. A+++++ Thank you Safelite.

I've been very happy with the service and quality of work over the last year since I moved to…read moreEllsworth. Their pricing is fair, and they have always treated my vehicles with respect. I like that they look over the car carefully and identify the issues that need fixing. I brought in my wife's car for an oil change, and they noted that the headlights were very hazy. I hadn't even noticed. I had them resurface the lights, and WOW what a difference. Any time they identify a bigger ticket repair that needs doing, they call and get permission. The small stuff they just fix, and charge a VERY reasonable rate. I'm very happy to have courteous mechanics who take pride in what they do.

Dropped my vehicle off to have it looked at. Called to follow up the day after it was dropped off…read moreand was told the repair was done... I was confused as I had not authorized a repair but thought maybe they just did it because it was an easy fix... Nope, $900 repair. With no authorization. Pretty sure that is illegal. Told me they could remove the parts if I couldn't pay for the work, I told them not to touch my car again. Lied to me several times about the cost of the parts, worst service I've ever had. I wouldn't let my worst enemy go this place.

Caveat - I was not actually a paying customer so you can disregard my review on those grounds. I…read morewas test driving a used car from a guy late at night and the only mechanic in the area still open was his mechanic, so we stopped in to talk to him about the car (I know, I should have had an objective mechanic check it out). The Hillcrest mechanic told me that even though the ABS warning light was on, the ABS absolutely worked, the front end was tights, and he'd buy it if he had the money. I bought the car and learned the next day from my mechanic, that not only was the ABS not working, but if the light is on it means it absolutely CANNOT work. It would cost almost $400 (and the front end was loose in 2 places). So I called Hillcrest and told the mechanic that I bought the car on his word that the ABS worked. He denied ever saying it worked. I asked if he would fix it at half price. "Not gonna happen." Click. I'm not wining about it, caveat emptor, I did see the warning light, and I still got an ok price on a decent car. I'm posting this to document the mechanic's dishonesty.

Glad my husband saw their sign about recharging ACs, because ours needed one. Took it here on a…read moreFriday morning and we were able to get in and out fairly quick and paid a decent amount for the service. The AC works well and is very cold compared to what it used to be. I would recommend this place if your car is needing a burst of cold air.