WOW! I can't believe I'm writing this review! Been coming here, like forever for all of my…read moreautomotive needs and they have always been top notch. Well, now I guess O'Reilly Auto Parts has so much business that they don't need any more customers and don't want to keep current customers?? I bought a 12 volt battery here 2 years ago and it had a 3 year warranty. The battery died today and I brought it in for a replacement. The manager looked in the system and they could not find the transaction on the sale of the battery 2 years ago. I presented them my credit card statement showing the sale of the battery 2 years ago. The manager said they can't accept that as proof. I contacted corporate and they said the same thing! It is interesting to note that this is NOT the 1st time this has happened to a customer! (see Brian L.'s review from 6-25-22) Now I'm stuck with a 2 year old dead battery with a 3 year warranty and credit card statement showing the sale of the battery 2 years ago! Can you say AUTO ZONE?

I have gone in O'Reilly's on pantano and Broadway a few times in the past month. There is a girl…read morethat works nights and Everytime I've gone in there she's eating while helping me I find that so rude and disrespectful. You can't stop eating long enough to help me what happened to customer service.

wow, so easy.....walked in and a friendly staffer quickly said, "can I help you?".....most parts…read moreseem to be retrieved from the back after you ask at the counter (no paging thru a clunky massive book in the aisles trying to find a listing for what you want)......all the filters I requested were in stock and the staffer even wrote down the car model on each box (two different cars) without being asked!....intuition and experience!......great to find a place like this......

Great friendly customer service at this location on Pantano road just south of Broadway on the…read moreeastside of the street ( & Tucson also ). I visited this location several times before with similar satisfaction as my trusted mechanic works not too far away

I can't say enough about the fantastic team here at this location . Trustworthy - Professional-…read moreQuality-

This speedway location is my " go to " Autozone learned it's the biggest stocked store in southern…read moreArizona ( until new bigger store opens on north peace rd in old toys-R-Us across from Tucson mall I was told today ) The staff & service team is excellent ! I'm getting a new battery installed , free installation . Free battery checks & they also will check computer codes that " pop up" to see what the issue problem maybe . If you went to a shop" they might charge you for code checks or battery. Installation . I trust Autozone & if traveling the battery if still under warranty would be honored in one of the many Autozone stores!

Quick and friendly service! Stopped by because a light popped on the dashboard of the car. The…read moreemployee came out and hooked the machine up to get the code readings then printed out the results. The service was free and helpful. *This AutoZone has recently moved a few doors down in the same plaza.

The service at this Toyota dealership is excellent. The…read morestaff are friendly and helpful. The whole buying process was smooth and comfortable. I'm very satisfied with the service here.

I was very satisfied with the sales team and service department…read more JC was my sales man and he was very friendly NOT pushing at all we looked our time on finding the right Tuck for and my family. Also his manager (Johan) was very understanding on my payments and give a great deal. Also I got free breakfast next day wild I was waiting for car to get full service done. I live desert Toyota, I recommend.

My daughter has a 2013 Jeep in Tucson while going to school. I have been taking her vehicle to this…read morelocation for the last 3 1/2 years. When I have the Jeep at home during school breaks, I will periodically have my mechanic look the vehicle over and confirm that they did what they say they did, and it was justified. Karly ( Service Manager ) and James have earned my trust, over these 3 years. The pricing, the repairs and the justification for part replacement are all in line with what I could expect at home. Karly runs a very service oriented business, and I wouldn't hesitate to take our cars to her and her team.

On March 18th, I went to Speedway Pep Boys to get an estimate on the air conditioner ("ac") repair…read morefor my Dodge Durango. I explained to the Intake Writer that my ac compressor was not cycling properly and requested ac repair estimate. A short while later, about 9:45 am, the Intake Writer explained that the mechanic found that the ONLY AC PROBLEM involved a leaky low pressure line with its removal and replacement repair costing a bit higher than $800.00 with repairs complete by 3:00 pm. I advised the labor estimate for the low pressure line R&R was a bit high since the line ran across the top of the engine compartment. A few minutes later, the Intake Writer agreed the cost was too high and he reduced the estimate by $100.00. He advised he would also apply a military discount reducing costs farther Around 4:00 pm, the Intake Writer informed me that the Durango repair was not complete because the ac compressor was not cycling and, of course, the Durango needed a new ac. As I would not have agreed to the very expensive replacement of both the low pressure line and replacement of the ac THAT DAY; and I likely would have completed the repairs myself, now 90 minutes past the expected repair completion, understandably I felt both angry, misled, and, frankly, cheated to have an +$800.00 bill without a completed, correct repair . . . some 90 minutes after the job was to be completed. So, I found myself in an argument over labor costs with the mechanic, who was patronizing, demeaning, exceptionally rude, and argumentative and with the assistant manager over the misleading charges . . . considering initially, I had asked for the estimate of the ac replacement in the first instance at 9:20 am. Besides threatening and actually calling Tucson Police, who refused to respond, it took nearly 50 minutes to reach a minor accomodation for failing to both provide the requested estimate and failing to timely repair my ac problem. When my vehicle was returned after paying +$500.00 for the FAILED REPAIR, I found my undercarriage shield was improperly reinstalled causing my front right tire to collide with the buckled undercarriage shield; my right side doors had been been "keyed" and damaged; and attaching bolts for battery tray not properly installed among issues. Oh yes, the more expensive repair, the high pressure line, was actually removed and replaced . . . yes, unexpectedly costing more money than estimated. I requested a callback from Pep Boys" store manager, Karly Kinner, via the assistant manager and the Pep Boys call center. I have yet to receive any response now 7 days (one week) later. RJM On March 25th, after my initial Yep post, I received a callback from Manager Karly Kinner. Good call. Karly verbally responded well to my concerns, though the situation concerning vehicle repair not changed. I am repairing the undercarriage shield that Pep Boys improperly reinstalled. That necessary repair prevents damage to my vehicle's front, right tire. RJM

Excellent customer service! We're from out of town and were on our way home from a camping trip in…read moreMt. Lemmon when our car broke down. I looked for the nearest auto shop and thankfully this one was only about 30 yards away. It was a Friday afternoon and the shop was busy, but seeing that I was from out of town and on my way home with a wife and 3 very young kids they said they would try their best to get us on road so we wouldn't have to spend the night in a hotel. The manager, Bryan, and asst. mgr, Eric, stayed past closing with one of the mechanics trying to figure out why the car wasn't running after fixing the obvious problems. After some time they told us that unfortunately they wouldn't be able to get it solved that evening but would have to keep looking at it the next morning and we'd need to spend the night in a hotel. Bryan called a hotel for us to make a reservation. It happened to be the one I would have chosen myself (I was already looking on my phone in the event that we had to stay the night, and didn't want to be "recommended" a hotel that was more than I was willing to pay). Then he and Eric told us we could grab whatever we needed from the car, and put our 3 car seats in their vehicles and they would drive the 5 of us over to the hotel themselves! Not your typical customer service (I was just thinking about the logistics of getting our kids and car seats into an Uber ...). When we got to the hotel Bryan came in with us just to check at the front desk and ensure they had the reservation he made for us over the phone, which they did. Then they told us that we could leave the kids' car seats in their vehicles and they'd come pick us up the following day! The next morning Bryan called to let me know that on further inspection the electrical problem in the van did appear to ruin one of the computers and so the computer would have to be replaced. Unfortunately, while they could replace the computer in their shop, they don't have the capability there to reprogram it. So, he made a few calls trying to find a place that would have the equipment AND be able to fit us in before they closed. Keep in mind this is Saturday morning--just about the worst/busiest time to try to get something fixed. He said he did find a shop that he's worked with before that could squeeze us in, so our van would be towed over there. To make a long story short, our car was eventually fixed and running Saturday afternoon, so they came and picked us up again and we were able to go home that evening. Our van took up a bunch of their mechanics' hours and it took some logistics on their part in working with the other shop to get it running before the end of the day Saturday. Bryan and Eric (as well as the mechanics) were extremely helpful to us and doing all that they could to get our family back on the road as quickly as they could. Being from out of town (and being the weekend), they could have easily taken advantage of our situation and charged us way more than they did (after all, what other options did we have??). But instead, they were very sympathetic, went way beyond any normal expectation of "good customer service" (who calls hotels to make arrangements for their customers and then drives them with their kids in car seats in their personal vehicles?) and gave great rates to help minimize our cost with all that was needed on our van. Even after we were on our way home, Bryan called me just to ensure that everything was working properly and there were no problems. I can also say, in response to some of the negative reviews, I purchased 2 tires here and what they charged me for those after tax and everything, was about $40 LESS than the total would have been at Discount Tire (that's NOT including Discount Tire's road hazard certificates). All in all I was very impressed with their service as well as their rates and would highly recommend them to anyone. Hopefully I won't need their help in the future, but if my car breaks down in Tucson ever again they'll have my business!

Great service! It's a big deal for me, but we had (3) turn…read moresignal lamps out, and rather than flail on our own, our local Furrier replaced them at no cost, a very nice gesture indeed!

As far as the staff goes, it's the blind leading the blind. You are on your own at this store…read more They have the typical selection that every Autozone store has, but the staff are not able to assist you, unless they can find the answer directly from their computer.

I went to Auto zone in Broadway and Camino Seco in late December to have them help change out a…read morebattery. They ended up shorting out the entire ECM of my Volkswagen Atlas. This cost $2k to fix. They tried for hours to figure out why the battery wouldn't allow the car to start up. When this was brought up to the store manager, he said that it was above him and it needed to be submitted to his regional director. This was done. They did not respond to my complaint for a month until I emailed again. Next communication month later, did not respond. It told my story over and over again when the claim was submitted, there was no compensation whatsoever for their mistake. No accountability. 4 months later and the claim was denied. I am at $2k for their mistake. I hope that people think twice rather than go to this location; it turns out the person in charge of changing my battery was not qualified in the first place and was only there temporary. I hope someone figures out a way to compensate me.

Great customer service , mid town location , items not available in corporate parts stores , a…read morelocal Napa connected business . If needed check out AT-205 reseal miracle " type product . My trusted mechanic who suggested trying a non specific additive product was so impressed he contacted me to find the same . It was only found locally in stock at Merle's . 3 stores in Tucson .

Brian gives out false info and doesn't have any customer service. My batter has another year of…read morewarranty but he told me without a receipt he can't and won't help me. Went to another store and was helped no issue. He is not a manager and should not be one as he had bad customer service skills and not knowledgeable! Thanks for nothing Brian!