I had a new transmission put in my car and trusted O'REILLY to sell me the right transmission fluid…read morethey didn't and cost me another 1400 to get another transmission and said they can't do anything cause the bottle says compatible with cvt even tho dealership and pros said absolutely not but didn't find that out till it was to late

WOW! I can't believe I'm writing this review! Been coming here, like forever for all of my…read moreautomotive needs and they have always been top notch. Well, now I guess O'Reilly Auto Parts has so much business that they don't need any more customers and don't want to keep current customers?? I bought a 12 volt battery here 2 years ago and it had a 3 year warranty. The battery died today and I brought it in for a replacement. The manager looked in the system and they could not find the transaction on the sale of the battery 2 years ago. I presented them my credit card statement showing the sale of the battery 2 years ago. The manager said they can't accept that as proof. I contacted corporate and they said the same thing! It is interesting to note that this is NOT the 1st time this has happened to a customer! (see Brian L.'s review from 6-25-22) Now I'm stuck with a 2 year old dead battery with a 3 year warranty and credit card statement showing the sale of the battery 2 years ago! Can you say AUTO ZONE?

wow, so easy.....walked in and a friendly staffer quickly said, "can I help you?".....most parts…read moreseem to be retrieved from the back after you ask at the counter (no paging thru a clunky massive book in the aisles trying to find a listing for what you want)......all the filters I requested were in stock and the staffer even wrote down the car model on each box (two different cars) without being asked!....intuition and experience!......great to find a place like this......

I've been shopping here even before they moved to this location. I've seen a lot of employees come…read moreand go but I must say - they have always treated me right. They are always willing to help you with your car issues. Out of all the auto parts chain stores, this is the only chain that has never left me feeling like I was taken for granted; yet. Maybe it's the Checker Auto roots. Maybe it's the Irish roots....I don't know but they are almost perfect. Now if they could only get their prices to be more competitive with Autozone they would absolutely be perfect.

Great friendly customer service at this location on Pantano road just south of Broadway on the…read moreeastside of the street ( & Tucson also ). I visited this location several times before with similar satisfaction as my trusted mechanic works not too far away

Disclaimer I only came in for the fix finder. WHO KNEW?! What a fabulous free service they offer…read more They moved to a much larger store in the same plaza. I was in and out in 5 minutes, if. The young lady helping me put the device into my car, got the code and then went over it with me and printed out the Info too! That was awesome! So if your check engine light comes on head over there first.

This speedway location is my " go to " Autozone learned it's the biggest stocked store in southern…read moreArizona ( until new bigger store opens on north peace rd in old toys-R-Us across from Tucson mall I was told today ) The staff & service team is excellent ! I'm getting a new battery installed , free installation . Free battery checks & they also will check computer codes that " pop up" to see what the issue problem maybe . If you went to a shop" they might charge you for code checks or battery. Installation . I trust Autozone & if traveling the battery if still under warranty would be honored in one of the many Autozone stores!

Excellent experience with Jackie Dubin at Desert Toyota! I…read morerecently purchased a 2024 Toyota Tundra 1794 Edition i-FORCE MAX from Desert Toyota. The day after I bought it, I discovered a rock chip in the windshield. I went back to my salesman, Devin Padgett, to see if Desert Toyota could help since I had just purchased the truck. Devin brought service advisor Jackie Dubin over to look at it. Jackie immediately assessed the damage and told Devin to get approval from his manager to replace the windshield. The approval was given, and Jackie handled the appointment from there. When I brought the truck in, Jackie took my contact information and told me it would take about three hours. The service department was incredibly busy--there were 20+ vehicles waiting--yet Jackie managed everything extremely well. She even gave me a complimentary breakfast coupon while I waited in their large, comfortable lounge. The truck was taken into the repair area, the windshield was replaced, and the necessary calibration was completed. The entire job was finished in less than the three hours Jackie had estimated, and everything has worked perfectly ever since. What impressed me most was that Jackie was straightforward, professional, communicated well, and delivered exactly what she promised--and actually a little faster than promised. I've only dealt with Jackie a couple of times so far, but based on this experience, she will be the service advisor I ask for when my Tundra needs service in the future. I really appreciate good service, especially when I'm spending my hard-earned money. Jackie earned my trust with this experience. Thank you, Jackie, Devin and Desert Toyota Service!

I had a fantastic experience with JC. The customer service was absolutely top-notch, and their deep…read moreknowledge made a huge difference. They took the time to answer all my questions thoroughly and ensure everything went smoothly. Highly recommended!

On March 18th, I went to Speedway Pep Boys to get an estimate on the air conditioner ("ac") repair…read morefor my Dodge Durango. I explained to the Intake Writer that my ac compressor was not cycling properly and requested ac repair estimate. A short while later, about 9:45 am, the Intake Writer explained that the mechanic found that the ONLY AC PROBLEM involved a leaky low pressure line with its removal and replacement repair costing a bit higher than $800.00 with repairs complete by 3:00 pm. I advised the labor estimate for the low pressure line R&R was a bit high since the line ran across the top of the engine compartment. A few minutes later, the Intake Writer agreed the cost was too high and he reduced the estimate by $100.00. He advised he would also apply a military discount reducing costs farther Around 4:00 pm, the Intake Writer informed me that the Durango repair was not complete because the ac compressor was not cycling and, of course, the Durango needed a new ac. As I would not have agreed to the very expensive replacement of both the low pressure line and replacement of the ac THAT DAY; and I likely would have completed the repairs myself, now 90 minutes past the expected repair completion, understandably I felt both angry, misled, and, frankly, cheated to have an +$800.00 bill without a completed, correct repair . . . some 90 minutes after the job was to be completed. So, I found myself in an argument over labor costs with the mechanic, who was patronizing, demeaning, exceptionally rude, and argumentative and with the assistant manager over the misleading charges . . . considering initially, I had asked for the estimate of the ac replacement in the first instance at 9:20 am. Besides threatening and actually calling Tucson Police, who refused to respond, it took nearly 50 minutes to reach a minor accomodation for failing to both provide the requested estimate and failing to timely repair my ac problem. When my vehicle was returned after paying +$500.00 for the FAILED REPAIR, I found my undercarriage shield was improperly reinstalled causing my front right tire to collide with the buckled undercarriage shield; my right side doors had been been "keyed" and damaged; and attaching bolts for battery tray not properly installed among issues. Oh yes, the more expensive repair, the high pressure line, was actually removed and replaced . . . yes, unexpectedly costing more money than estimated. I requested a callback from Pep Boys" store manager, Karly Kinner, via the assistant manager and the Pep Boys call center. I have yet to receive any response now 7 days (one week) later. RJM On March 25th, after my initial Yep post, I received a callback from Manager Karly Kinner. Good call. Karly verbally responded well to my concerns, though the situation concerning vehicle repair not changed. I am repairing the undercarriage shield that Pep Boys improperly reinstalled. That necessary repair prevents damage to my vehicle's front, right tire. RJM

Do not recommend. Your stuff will be stolen here. My trunk contained a ping pong table, two sleeves…read moreof diapers, and Easter gifts my kids received from relatives. I also had toys from my backseat missing and diabetic supplies. Surprised my daughters car seat was still there. Update as of July 2026: I have been in contact with both corporate and management from this location. Management reviewed security footage and confirmed my vehicle was left outside overnight. There are no signs of forced entry, so the vehicle was either left unlocked in a parking lot overnight or an employee was responsible for the theft. This was all relayed to corporate and I was eventually told they are not liable for theft. So if you choose to have your car serviced here, anything left inside is free game.

Great service! It's a big deal for me, but we had (3) turn…read moresignal lamps out, and rather than flail on our own, our local Furrier replaced them at no cost, a very nice gesture indeed!

Great customer service. They did a great job on my brakes. My only criticism is that they are…read morepricey and when I applied for their credit card to get the $100 discount, they declined me for no reason. I have a 860+ credit rating and they said they couldn't verify my score. Really? Not buying it. Thanks though to the guys at S. Tucson jack Furrier. Great job!

On the holiday my car wouldn't start and I was pretty sure it was the battery. I got a jump start…read moreand headed here grateful they were open. I'm terrible with car issues and having a less than 2 year old car not starting was concerning. The place was swamped. The poor employees were literally running around like maniacs. The phones were ringing off the hook and there was a line inside. But they still kept their cool and graciously helped each person. Including testing my battery and putting the new one in. Thanks guys, I appreciated the help!

As far as the staff goes, it's the blind leading the blind. You are on your own at this store…read more They have the typical selection that every Autozone store has, but the staff are not able to assist you, unless they can find the answer directly from their computer.

Great customer service , mid town location , items not available in corporate parts stores , a…read morelocal Napa connected business . If needed check out AT-205 reseal miracle " type product . My trusted mechanic who suggested trying a non specific additive product was so impressed he contacted me to find the same . It was only found locally in stock at Merle's . 3 stores in Tucson .

Brian gives out false info and doesn't have any customer service. My batter has another year of…read morewarranty but he told me without a receipt he can't and won't help me. Went to another store and was helped no issue. He is not a manager and should not be one as he had bad customer service skills and not knowledgeable! Thanks for nothing Brian!