On March 18th, I went to Speedway Pep Boys to get an estimate on the air conditioner ("ac") repair for my Dodge Durango. I explained to the Intake Writer that my ac compressor was not cycling properly and requested ac repair estimate. A short while later, about 9:45 am, the Intake Writer explained that the mechanic found that the ONLY AC PROBLEM involved a leaky low pressure line with its removal and replacement repair costing a bit higher than $800.00 with repairs complete by 3:00 pm. I advised the labor estimate for the low pressure line R&R was a bit high since the line ran across the top of the engine compartment. A few minutes later, the Intake Writer agreed the cost was too high and he reduced the estimate by $100.00. He advised he would also apply a military discount reducing costs farther Around 4:00 pm, the Intake Writer informed me that the Durango repair was not complete because the ac compressor was not cycling and, of course, the Durango needed a new ac. As I would not have agreed to the very expensive replacement of both the low pressure line and replacement of the ac THAT DAY; and I likely would have completed the repairs myself, now 90 minutes past the expected repair completion, understandably I felt both angry, misled, and, frankly, cheated to have an +$800.00 bill without a completed, correct repair . . . some 90 minutes after the job was to be completed. So, I found myself in an argument over labor costs with the mechanic, who was patronizing, demeaning, exceptionally rude, and argumentative and with the assistant manager over the misleading charges . . . considering initially, I had asked for the estimate of the ac replacement in the first instance at 9:20 am. Besides threatening and actually calling Tucson Police, who refused to respond, it took nearly 50 minutes to reach a minor accomodation for failing to both provide the requested estimate and failing to timely repair my ac problem. When my vehicle was returned after paying +$500.00 for the FAILED REPAIR, I found my undercarriage shield was improperly reinstalled causing my front right tire to collide with the buckled undercarriage shield; my right side doors had been been "keyed" and damaged; and attaching bolts for battery tray not properly installed among issues. Oh yes, the more expensive repair, the high pressure line, was actually removed and replaced . . . yes, unexpectedly costing more money than estimated. I requested a callback from Pep Boys" store manager, Karly Kinner, via the assistant manager and the Pep Boys call center. I have yet to receive any response now 7 days (one week) later. RJM On March 25th, after my initial Yep post, I received a callback from Manager Karly Kinner. Good call. Karly verbally responded well to my concerns, though the situation concerning vehicle repair not changed. I am repairing the undercarriage shield that Pep Boys improperly reinstalled. That necessary repair prevents damage to my vehicle's front, right tire. RJM read more

Do not recommend. Your stuff will be stolen here. My trunk contained a ping pong table, two sleeves of diapers, and Easter gifts my kids received from relatives. I also had toys from my backseat missing and diabetic supplies. Surprised my daughters car seat was still there. Update as of July 2026: I have been in contact with both corporate and management from this location. Management reviewed security footage and confirmed my vehicle was left outside overnight. There are no signs of forced entry, so the vehicle was either left unlocked in a parking lot overnight or an employee was responsible for the theft. This was all relayed to corporate and I was eventually told they are not liable for theft. So if you choose to have your car serviced here, anything left inside is free game. read more

Jacob and Carlie were awesome helping us out while car overheating!! thanks so much. very highly recommended!! and very welcoming!!

I had spark plugs and wires and the repair man who huffed and puffed tobacco, did not do the repair right, car ran rough. One week later. He said " you need a new Engine", A month later I called, a girl manager answered, and remembered by 92 Caprice wagon. Months went by, and several other shops. I finally got the repair done right. Break Masters. The plugs wires not grounded right. I end up calling up The head quarters. Ron Stone, and sent this manager documentation. He would not respond. I let the BBB know what happened. The Pep Boys lied and said the repair was done right. What liars, and bad repair. Rip off, and would not even call Break Masters to get direct knowledge. read more

Took my car here for a/c problem. No cold air. Was given quote for $2600 to replace compressor. Felt wrong so got another opinion. They added freon and replaced a hose. Saved $2000 by not listening to criminals. Please, please don't go here. Really bad place! read more

I had a broken lug nut on one of my wheels and called for an appointment and estimate. She couldn't give me an estimate but took the appointment. When I got there they told me it would be $457 and a two hour wait so I left. Brake masters fixed it for just under a hundred dollars and less than 30 minutes. So glad I didn't stay at pep boys! read more

What's the point of making an appointment when my car sits in the lot for two hours before even moving to a bay? Not the employees fault pep boys is just a terrible company. They always overcharge no matter the location. read more

My daughter has a 2013 Jeep in Tucson while going to school. I have been taking her vehicle to this location for the last 3 1/2 years. When I have the Jeep at home during school breaks, I will periodically have my mechanic look the vehicle over and confirm that they did what they say they did, and it was justified. Karly ( Service Manager ) and James have earned my trust, over these 3 years. The pricing, the repairs and the justification for part replacement are all in line with what I could expect at home. Karly runs a very service oriented business, and I wouldn't hesitate to take our cars to her and her team. read more

These people are bad and charge twice as much and don't do anything to your car to fix the problem, people, go to them, you will see what I am saying. They charged me 1400 dollars more and didn't fix my car, they put me in big problems and debt... read more

Karly K is very patient, energetic, and professional. Karly knows cars. Finished a little sooner than promised. They explained what they recommend and why. read more

Practically zero value(d) store/business. Very sad to see this business has been completely decimated and destroyed by Covid. No longer can you browse the store for any parts. The only thing provided is minor maintenance, and possibly tires depending on the store. Apparently the manager at this location has stated the entire business model for Pepboys are doing this all over... This business has sadly been destroyed after numerous decades of being the frontline of automobile shopping and improvements; very sad. But hey, chin up. O'Reillys, Advance Auto and Auto Zone will take their place for the casual shopper... For the Board of Directors; this unfortunate decision should be reversed. America needs your stores to shop from... I don't see many coming here if this is your 'post Covid model'. read more

Pep Boys - What you see is what you get. - Auto Repair Near Me - Tucson, Arizona

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The worst mechanic in town. Brought my truck in for a standard oil change with no other issues with my vehicle. When I came to pick it up I was told that a light had turned on when they backed it out. They claimed it was a bad alternator even though it was replaced a month ago. I decided to go to a different mechanic and turns out during the pep boys "Inspection" they barely put my car back together. Never go here, dude in the front is also the laziest and rudest man I have ever talked to. read more

I have 1 1992 Caprice wagon, car running poorly, March 2025. Spark plugs and wire. Still not running well, brought it back the next week. I was told "you need a new engine". I had the Caprice in several shops, and then the car would not start, August 2025. The Distributor was made lose, and the timing off, Break Masters, Pantano. The Pep Boys did the Spark plugs and wires. They connect to the Distributor cap. I do not need a new engine. During the repair at the Pep Boys, smoking nearly during the whole repair makes me wonder how well the repair went. Yet, well the distributor cap was made loose, and that was the problem. The Pep Boys will not take any responsibility, it was there fault, and the customer service Pep Boys is not help at all. David. The Pep Boys use to be good, long days past. I can not get anyone to have a conversation, talk, dispute, discuss. The door of talk was closed, and I could not get the ideas across. David read more

THEY WILL BREAK YOUR CAR. They put the wrong fuel pump in my car and had to send it to the 22nd store to fix cause they cannot handle that. And now they've had it over a month "fixing" their mistake. Basically they will ruin your car and then hold it for who knows how long. No idea when I will get the car. read more

Can't say enough about how quick and responsive the staff here was. We are traveling from California and our CRV was registering low tire pressure all day. Jerry quickly helped us and Calvin checked our car tires.. Within about 30-40 minutes we were out and done. We stopped by here after another pep boys down the street told us it would be 6 hours before they could get us. Glad I stopped here and checked. Thanks again to Jerry and Calvin for checking my tires. Next time We're in Tucson I'll be stopping here for sure if needed. read more

I took my Jeep wrangler to get worked on through my insurance and they took care of me! My transmission was replaced and Carly did a great job communicating with me along the process! She was patient with me and my insurance company and got my car back on the road! Thank you for your excellent service and workmanship! I will be back if I need my cars worked on! read more

This location was a life saver!!! after having a terrible time at the other speedway location with the manager calling me slurs and threatening to fight me, the staff at this location were BEYOND helpful. I had come in for an oil change and had to wait over 40 mins at the other location. I called this location and they were able to get me in within less than 10 mins. the moment I pulled into this location I was greeted with a friendly smile and immediately taken care of. after explaining what happened at the other location the staff here were extremely helpful, gave me customer services number and a supervisors contact info to file my complaint with him as well. oil change was completed in a timely manner, staff was very friendly and helpful, and the front desk clerk even offered to drive to get the oil filter I needed. they definitely went above and beyond with their service and I'm very happy with their work read more

I cannot say enough about Jerry and the crew here. I had a nail in my Range Rover. Called them because I was not far and they told me they could get me in right away and fix it. If it wasn't fixable they would share how to get a tire for the model. They were fast professional and I felt did not do me wrong. Many companies take advantage of people and charge when they can or do things that are shady for business purposes. I feel here these guys are honest and caring. Tire patch was FREE FYI and done in less than an hour. read more

Pep Boys - Auto Repair Near Me - Tucson, Arizona

Went in for a rideshare inspection. It was fast, they were friendly, and it was free. Yay me! I paid an amount last year so I was happy. Guy I talked to said it depends on who I talked with. Pep Boys for the win! read more

It was my first time coming here and I was greeted by the manager. He was super friendly and my inspection was quick. I will be coming back in the future. read more

Pep Boys - Auto Repair Near Me - Tucson, Arizona

Without the same mgmt or techs as two years ago... it's lost its sense of camaraderie and customer fidelity. It all starts with upfront communication, candor, and that's one of the things missing now. As such, service and maintenance is now ... impersonal, albeit still less expensive than the dealerships. Perhaps it's the closure of the "store" that has also contributed to it (they do not sell any items except batteries. No filters, oils, waxes, brushes, mats, accessories... the entire retail part of the store is GONE, as of March 2020, and so are those employees. read more

I found out today that the tires I had purchased 6 months ago were old. They are 5 years old. Shelf life of a tire is 6 years. I went into the Pep Boys at 4491 E Speedway, where I purchased the tires, to speak with them about this. The purchase price for 4 tires was $963.00 which was not cheap. First thing that happened is I was greeted in the service department by a Pep Boys employee who merely said "Yo". Seriously I am a 63 year old woman and not your homie. I let that greeting go, but we were not off to a very professional start. I explained that I had learned my tires were old and I was concerned. I was immediately met with "those tires are fine, I love my wife and would be comfortable with those tires on her car". Needless to say I got no where. I asked to speak to a manager and was told "He does not speak with customers, so I cannot talk to him". What kind of company is this?? So unprofessional and uncaring. They made no effort to address my questions, all they offered was excuses. I will NEVER do business with Pep Boys again. I do not feel like I can trust them, after selling me a product that they claimed was new, but in reality was old. Really disappointing. CHECK THE DATES ON TIRES IF YOU PURCHASE THEM HERE!!! read more

They lied to me after 18yrs of takeing my 2006 Mustang to them they recently took advantage of my trust on repairs

Incredible service by Hatley and her team! Hatley was exceptional! After spending so much time trying to get help from 3 other tire places to get me back on the road, on a Sunday, Hatley was compassionate and determined to get me back on the road safely. She moved mountains and made magic happen (where other tire shops told me it would babe go wait till Monday- which would be a loss in day). Thank you Hatley and team, you are everyday day heroes to me!! read more

I had a friends car towed here with the promise they he would he taken care of. The first mistake was that the tow company dropped it at this location rather than Oracle. We are on day five and the car hasn't even been looked at other than the obvious issue of the broken electrical harness. I have asked to speak with the service department manager multiple times, even going in to the shop where he was off for the weekend. That's fine, everyone deserves time off, however after five days sitting in the shop my friend doesn't even have an estimate or an actionable plan to fix the vehicle. I asked if they had found the part and they stated, "we will have to do research." Um, okay. I'm literally pushing the car across the street to Gibbs Auto Service and have already spoken to their service department who knows how car repairs, lead times and part ordering goes. Imagine that. Never, ever come here. Go to oracle. The team there is sharp, quick and will take great care of you. read more

Absolutely the worst experience of my life, I was charged literally twice as much as any other mechanic in town (my fault for not checking) and lied to about a coupon/overall pricing. After spending over $1000 and being without my jeep for a full week... replacing the struts wasn't the issue! Taking the vehicle to another mechanic immediately verified it was an issue with the lower control arm and ball joint - he recommended reporting Pep Boys to the BBB, which I will be doing as he quickly determined there was absolutely no reason to spend over $1000 on working struts, when the issue could have been resolved for less than $200 in total repairs. This all occurred due to Pep Boys on Speedway doing a suspension "inspection," and then incorrectly diagnosing the struts needed to be replaced. Do yourself a favor, and go literally any where else in town! read more

Prompt quick service for oil change & tire rotation. This manager is better than the previous one from a few years ago. Friendly and informative. read more

DO NOT TRUST VEHICLE INSPECTIONS HERE! I was thinking of purchasing a car from a private party in Tucson and looked for a shop that offered car inspection before purchase. This Pep Boys offered a 120 point inspection by a "master mechanic" (or so I was told on the phone). The car had a salvage title and I was concerned that they carefully check the repair done after the accident. They assured me they could and would do that in the inspection. I live in Sierra Vista so couldn't take it to my mechanic. I was told the inspection would take two hours, which gave me confidence that the inspection would be thorough. I was surprised when they called 45 minutes later and said car was ready for pick up. The report only showed that there was light rust on the battery bracket and the terminals "could be cleaned". There was also a note that brake fluid and coolant was "cloudy" and should be changed sometime in the future. When I asked about the accident repair I was told that everything was "put back properly". Their report gave me no negotiation leverage in purchase. If I knew then what I know now I probably would not have bought the car. After my local mechanic inspected the car (which I bought) he found these issues that needed repair/replacement: Cracked Serpentine belt, worn inner and outer tie rods, worn control arm making noise and needing replacement, missing exhaust hanger and misaligned exhaust pipe repair, front fender liner all torn up. The misaligned accident repair is evident by twisted brackets and reformed frame members which clearly show bent areas. Frame parts should have been replaced but clearly the repair was done by a "chop shop". At this point I have spent approximately $1,600 in doing these repair, the catalytic converter that they put in during accident repair is cheap and pings or echos. I haven't established trust with the vehicle because of the substandard repairs of accident damage and I cannot afford to have the damaged frame parts replaced. I contacted the store as soon as I discovered all the issues at the beginning of October. The first staff I spoke to offered to return the inspection fee and a free oil change. I then spoke with the manager and he said he could only authorize a refund on the fee but would speak with the district manager about what more could be offered. I sent him hard copies of receipts and estimates as requested. I have since called the manager Robert Cicala 2 or 3 times. He said he has never gotten a response from the district manager. I now will be contacting corporate and am prepared to file a claim with Small Claims Court. read more

My go to shop whenever I need something done, great front desk staff that always makes sure I get the best pricing possible and the mechanics they have are top notch, %100 recommend them over pretty much anywhere I've been! read more

These people are so unscrupulous. I won't bore you with the numerous details of poor diagnostics and a bill 100 dollars over the quoted price. Suffice it to say, after paying them 330 dollars to replace one battery cable on my son's car, no one in my family or friends will ever hear me refer them to this place. read more

We were on vacation and got a screw stuck in one of our brand new tires on Super Bowl Sunday right before heading back to Phoenix. Unfortunately they were the only place open and they said that it couldn't be fixed and we needed a whole new tire. Since we didn't have much of a choice we had them replace it to the tune of $215. It seemed to take a long time however (about an hour) and they didn't have much of a customer waiting area inside. read more

Very friendly staff. They were able to see me immediately and help inspected my car. Entire visit was done in a very timely manner while waiting inside in an air conditioned room. read more

If you're looking to pay more than double than what a tire replacement should cost... LOOK NO FURTHER THAN PEP BOYS! If you're looking for a company that leverages their own customer's captivity to charge astronomical prices... LOOK NO FURTHER THAN PEP BOYS! If you're looking for a company that justifies bank-busting prices by preaching "their commitment to your safety"... LOOK NO FURTHER THAN PEP BOYS! If you want a company that is sure to raise your blood pressure to the highest levels you've seen since the last election cycle... LOOK NO FURTHER THAN PEP BOYS! read more

Be very careful they are there to take your money,The one on Grant and 22nd told me oh so sorry you need all new fule injectors1500$ so I took it to my back yard mechanic and he said oh look you just have a loose wire on one of your spark plugs.Read all reviews before you go there. read more

I went to Pep Boys today for some help with my vehicle. My representative, Alayna, was very helpful , knowledgeable, and made working with Pep Boys an excellent experience. I heartily recommend this Pep Boys location to anyone needing automotive service. read more

My daughter went in to have her car checked out. The speedway and swan area pep boys is our neighborhood store. LANCE PARADISE is a major CREEP btw 1st thing he did was give my daughter his card and told her he's available 24/7 " just call" them he told her he is a dad and takes care of his girls. They check out her car and quote her 509+$ for an alternator? She had not experienced anything remotely linked to an alternator, no question it was fule or spark. She told LANCE PARADISE she'd have to come back after payday. LANCE then went over to the mechanic and said" I told her, hey sweetie just ask Daddy to pay for it" we went to another shop Breath of fresh air auto repair and guess what it was the fule pump! I really wouldn't recommend anyone going there for auto repair read more

Gave a bad review at first, but would like to upgrade it to a five star. Been back a couple of times since our bad experience and was satisfied with all the work that was done. The service worker explained everything and left nothing out. Wish it could have been like this on our first visit. Please keep up the great work guys! Thanks again! read more

Charged me $99 to look at my car for 10 minutes for a repair estimate. Manager refused to answer my questions about my repair estimate that he charged me $99 for and said to me...YOU' RE DONE......IMPLYING THAT HE WAS NOT GOING TO ANSWER MY REPAIR QUESTIONS. Most discourteous service I have ever experienced. read more

I had a battery emergency and needed immediate assistance. This Peo Boys responded to my situation and got me back on the road very quickly. I highly recommend this store and team read more

I am writing this review based on two separate interactions I've had when trying to get quotes for auto repair. In the first situation, I needed a tail light replaced. I was quoted $90 dollars for parts and labor. They explained that my car had a more complicated light bulb assembly than most cars, hence the higher than usual cost. I called the Pep Boys on Oracle and they quoted me $30 for parts and labor, explaining that the lightbulb costs $15 and labor would be about $15. Wow!!! What a difference, naturally I went to Oracle. In the 2nd situation, one of my car's windows got stuck down and I needed somebody to raise the window up for the night, until I could bring the car back for a proper assessment. They quoted me $200 to do this, without repairing anything. I took it to another shop and they were kind enough to lift the window up for free, so I could bring it back for repair on the weekend. The overall repair for my window cost $200 at the other shop. This is what I would have paid to have them just lift it up and repair nothing at this Pep Boys. In my experience, this location is one of the costlier Pep Boy's in town. I have on two separate experiences received unreasonable quotes for repair here. I am actually amazed that this happened twice. Either someone doesn't know what they're doing, or I just look very gullible when I walk into a mechanic's shop. Either way, if you are looking into this shop for repairs, get more estimates and compare! read more