Worst Shop Ever!. Do not go here.
First let me tell you this is going to be a long story. I feel that a consumer needs to see all the facts before they decide to spend a lot of money at a store.
I am the owner of a 2008 Husky lawn tractor. This tractor has been used to mow about an acre or so of lawn over the last 6 years, and it finally broke down hard. The good folks were left without anything to mow the lawn in the middle of summer, and I wanted to get this tractor fixed fast. My plan was to get this one fixed well enough to make it through this season, and then buy a new one next year. I decided to use Cheney Tire because I thought they were a reputable shop. I was wrong.
From the start things went poorly. My tenants did not have a truck, and called Cheney Tire to pick up the tractor. It took a few days, but we figured things were going well. I asked them to have Cheney call me before they started the work, because I wanted to ensure we were on the same page. This call back took 3 weeks. I was finally called by Ben, the manager for the tractor shop. He was confused, and said he just got back from vacation, and was trying to figure out what was going on with this tractor. I went through the whole story, and told him I just wanted to get it running for a few months to make it through the summer.
It took another week or so, and I finally got a call back. I was given a laundry list of things that needed to be done. There were all sorts of repairs that he said were needed. We went through the list, and I told him exactly what I wanted done. I told him they were cleared to do $200 on this tractor, and I was to be called if it was going to be above that. I did not her back from anybody for almost two months. When I finally got a call, it wasn't from Ben, but from my tenants who had gone to the shop to check on the tractor. I was told the repair bill was $465.10. I was shocked, and stated I was not happy and I wanted to see the breakdown. I asked Ben to scan and email the invoice, but he said he did not have the ability to do that. We finished the conversation with the plan that my tenant was going to take a copy, scan it and email it.
Another 8 days went by, and I got another call from Ben asking me to settle up. I said I had not seen the bill yet, and was not going to pay anything until I did. I gave Ben my fax number at my place of work, and asked him to send it. Again, nothing. I checked the fax at least 10 times before I left work. Next day came around and I got a call from my tenants, as well as Ben. I also got an email with a scanned copy from my tenants.
After going over the bill, I got another call from Ben asking for the $465.10. I asked him how it was so high when I never approved anything past $200. He tells me "you set the level at $400". I told him that was not true, but even if it was "how could my bill be $465, because that would also be beyond the limit?" He went into a song and dance about the cost of parts, and tax". We went back and forth a little bit, and I told him I wanted to speak to the manager. e went round and around again, and I told him I wanted to talk to Tom. Again Tom comes on. I listen to him go through this and that about how Cheney is a great shop, and blah, blah, blah. This is just how it's going to be.
I asked him how I could be charged $465 when I approved $200. He tells me Ben wrote down $400. I tried to ask if I approved $400, how it could be $465?, but never made through my question because Tom interrupted me every three or so words. At this point I became very frustrated, and asked Tom if he was going to interrupt me every time I tried to talk. He says "no, but he is only going to listen to my side one time" I said ok.
I again tried to tell my side, and he consistently interrupted, and would not allow me to say anything. I tried for two or three minutes, and finally told him to screw himself, and that I wasn't going to pay. I also told him to keep the tractor.
This is a very shady shop. I have a copy of my invoice that lists the estimate as "$195 or so". I guess estimates are just pie in the sky figures that are used to get somebody in the front door. Then when it comes to cashing out, they get you in the backdoor. read more
