Always an excellent experience with Executive Express Lines. They were professional, reliable, and…read morecommunication was smooth from start to finish. Everything was handled quickly and efficiently with zero stress and made the entire process easy. Their team showed up and ready to work and delivered exactly as promise. Their drivers are safe and reliable. Rare to find a company that runs this clean and organized these days. Highly recommend.

Very professional and great driving. Very flexible and attended to all our needs. Couldn't…read morerecommend more!

This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

I rode from Bakersfield to LAX with this company and didn't have any problems the first time. They…read morewere about 20 minutes late, but I didn't miss my flight or anything. My return trip was another story. After arriving back at LAX from an overnight flight from Chile, I could not contact anyone. I was originally told that I would be picked up shortly, then calls and texts went unanswered for hours. No rental cars were available for one way drop off to Bakersfield and Uber was almost $200. I was finally able to get another private shuttle service to get me back home after waiting almost 6 hours. It cost me twice as much as I had planned on. I thought I'd give them another try today. My son-in-law was leaving Bakersfield to ship out to Boot Camp with the Army. I confirmed a pick up time of 3:30 am. When no one arrived, we texted at 3:40. No response. We called at 3:50. No response. I called 5 more times as I got ready to make the drive myself. Still no response. So I drove him to LAX myself at 4:00 am. It is 11:00 and I still have gotten no response to any calls or texts. Do not make the same mistake I did and give them a try. It is not worth the stress!! DO NOT RECOMMEND. If I could give a negative rating I would.

I Used this company to take me to Long Beach in January. The pickup was suppose to be at 8:00 and…read morefinally arrived at 9:30. Multiple calls and texts went unanswered. We arrived later than I was suppose too and had to wait longer to board the ship. When we arrived back in Long Beach port, we were stranded and left there to figure our own way home. I tried calling and texting with no answers. A man asked us if we needed a ride . I said yes, To Bakersfield. He took us home costing us more. The cost was worth it and exceeded my expectations.

Don't waste your time with taxis. They tried to charge me $30 for a trip from Costco Panama ln to…read morethe valley plaza mall when Lyft charged me $8.50

Airport shuttle is Too over-priced I didn't use the service…read more You can take the flix bus and relax for 10% of the price I was quoted which was $300 one way for 2 passengers I have used other local shuttle services to the airport for $50-75 per person $150 is just too much (the price of an airline ticket for a ride, no thank you)

Awful customer service from the sales team. Negligent in providing accurate information and…read morefollowing instruction. They will tag with with fees if their driver gets a ticket under your reservation number. DO NOT book, overpriced and over rated. Orange belt and classic charter are way better.

Take your business elsewhere. I promise . Although driver was good to us. He also mentioned the…read moreowner likes to talk smack alot. Boy oh boy was he right. The owner(Wayne) will make extra charges that he already included with the original price without your permission. That's fraudulent. Never had I had to deal with anyone like this from all the time rented a bus. Be careful guys to not stain black leathers seats with your hands. He made up stuff that was broken and never sent the photos.

Our driver, Mike was super professional the entire day. Extremely patient as well…read more The limo was very clean and classy. Everyone definitely enjoyed what was provided. Mike, thanks again for everything. Thank you for being patient with us. -Tim

I wish I could give a ZERO star rating. Excursion limo was booked months in advance for a wedding…read moreparty, and the experience was just horrible. For starters, the driver was absolutely late picking up the bride and bridesmaids- we were standing outside in the hot sun to be ready to all hop in and rush to the church across town. Multiple calls were made to the company, only to get excuses. Finally, the limo drives up and smells like it was burning, I even made a comment to the driver about it smelling like burning brakes; to which the driver responds, "yea, it probably is the brakes." We ask why he's so late, and he has 2 reasons: 1. The guys were late, and 2. he was called on emergency status, he wasn't supposed to be our driver. We all hop in the limo, I was sitting in the very back seat, and I could see 2 air vents with no cover- literally just holes. (Not to mention the rust spots on the roof of the limo) We are now so late, that we get a call saying that if we did not make it to the church in 10 minutes, the wedding was going to be canceled! Driver, please speed up a bit! Driver should have known his route, but instead was just kind of ...lost? Ok, now fast forward past the condensed ceremony (we were sooo late that the ceremony was literally an express service). Guess what happens next? THE LIMO DOES NOT START! Hood was popped open, a guest to the ceremony pulls up his truck and is attempting to jump start the limo! The groom and groomsmen are trying to figure out what's wrong, working on the limo in SUITS! Supposedly, they were sending a replacement- did it ever arrive? Absolutely not. Things happen, yes, small things that have workarounds. Disasters? Disasters are not supposed to happen when you book months in advance! Professionalism should never be a question, and in this disastrous situation, professionalism LACKED 100,000%. From getting the run around and being extremely late (which, I personally believe that the vehicle had already stalled on the driver and that is why he was so late), to the condition of the vehicle, to the complete lack of offering a Plan B. Please beware! Nobody should have to have such a horrible experience on their wedding day!

I had a terrible experience with Anna's and would never recommend them to anyone…read more They are unprofessional, didn't provide the service we paid for (in advance) and now refuse to give us a refund. On the day of the event they agreed that the service was unacceptable and that we would discuss a refund the next day. Since then (over 3 months ago) they have not replied to my persistent emails or phone calls. What kind of customer service is that? It'd be one thing if they apologized and said that they simply couldn't refund the money. What infuriates me and my family is that they won't get back to us. Awful people, awful service, awful company.

Is it possible to give one star? While trying to avoid CV, I tried to enlist their services. If you…read morehave no intention of delivering, dont leave me hanging. If your answering your phone as a joke, don't

From the owner: Taxi Cab Company. .......getting people where they need to go...........a service helping peopleread more