Called looking for a part that nobody seems to have ended up having a nice conversation with I…read moreassume the owner employee about my LG refrigerator and I am a DIY guy so they suspicions for me and offered all kinds of information surprised to find someone that would do that when they're not making a dime need is I'm going to call.

The gentleman returned my call promptly and seemed very nice, but when I told him the age of my…read moreappliances, (washer and dryer both need fixing,) he said there might be a problem getting parts. He then told me he would call me back with an appointment time the following week. I called again and asked him to please remember to work me into his schedule, left my contact info, and have been ghosted. If he doesn't wish to deal with my washer and dryer, simply say so, and I can call someone who will.

Chris was professional, on time and indetified the problem with my dish washer. A small mouse did…read moresome damage. Later the machine would not fill, Jeremy came out and pointed out that just pulling the power plug does not reset the machine. He pointed out how to acually reset this dish washer. The work was done corretly at a very fair price, and did not charge a fee for the return call a few weeks later. Outstanding service, Very happy. Honest and reliable ! Regards, Dave Most

Update: The repair didn't quite work. The dryer heats now, but it cuts out in the middle of a…read morenormal (automatic) cycle. When the diagnostic tech came out the first time, he banged on the solenoids, and that got them partially working. But the repair Hargo did didn't change that. So they didn't diagnose the problem properly. What really irks me is that they want to charge another $90 to send someone out to do another diagnostic. Old review: Hargo just got done fixing my dryer, and it seems to be in perfect working order now. They also gave me some good advice on getting a better exterior vent. The total turn-around time for me was about a week. I gave them the exact model of my dryer, but the diagnostic guy who showed up a few days ago didn't come prepared with any parts, so I had to wait a few more days, and they were only quick on the second visit because I called just after they'd had a cancelation. But that was really lucky. It seems that Hargo is one of the few appliance repair places in town, so they're absolutely slammed with everyone's repairs. Even just calling them on the phone, I get put on hold for extended periods every time, so the phones are ringing off the hook. I talked to their tech about that, and my take-away is that they're actively trying to hire both techs and customer service reps, but there just isn't enough available workforce. And their employees have to work over time to barely keep up with the demand. They charge $109 just to come out and diagnose the problem, and I can see why. I would not want to send a tech out for a potentially lengthy diagnostic, for free, when they could be making revenue on a real repair job. Overall, their total charge for the repair wasn't bad, considering how labor has dominated repair costs since the 1970's. Bottom line: They'll do a good job, but manage your expectations on the time. It's going to take a while for your repair to get done, because there are heck of a lot of other people in the queue ahead of you.

I opened my 1and 1/2-year-old Frigidaire refrigerator one morning recently and the light wasn't on…read moreand the fridge was clearly not working, what a bummer. I looked around for some repair services online and the best I could get was a week away, from Hogans. Then somehow Dick's Appliances popped up on my screen and I gave him a call. As he looked through his schedule I was thinking, oh man, I hope this guy doesn't make me wait a week also, then he said, "I can be there around 3:00 today, "Awesome I responded." Not having a fridge really sucks. Then he called back to say he could be over at 11:00 AM. "Great." I had the fridge pulled out and the bottom cover off. He immediately noticed that something down there wasn't even plugged in. When he plugged it I think we both expected the fridge to start humming, but we got nothing. Then he said, "your fridge must be in defrost mode." He pulled out a straight edge screwdriver, and under the cover, in the middle of the top of the fridge section, he turned a screw about 1/4 turn and, "Hmmmmm! Music to my ears. It was a simple fix and my worries of having to buy a new fridge melted away. His name is actually Dave and he was in and out in 10 minutes. Fantastic. He could have ripped me off and said all kinds of things were wrong with the unit but he's an honest guy. Thanks, Dave. Well Done. I will always call him first for any kind of appliance repair.

Highly recommend. Very knowledgable and courteous. Tommy was great. Came on time. Easy to contact…read more Any more appliance issues we'll know who to call.

Atrocious Service. I called Tommy's to repair a bad icemaker in my refrigerator. Six weeks later…read moreand close to $700 spent and it is still not working. First, they said they had the solution, they had me hire a plumber to redirect piping in the basement taking water to the refrigerator, that didn't work. Then they had another solution, they had me change the valve. That didn't work either. Then onto the next solution, they had me change the control board. You guessed it, it didn't work either. They then had another solution, which was to blame anyone who worked on the refrigerator previously, and they wanted to replace more parts at my expense. This is obviously guesswork and ineptitude on display, so I had to decline further repairs. Tommy's doesn't seem to have any problem with this level of failure and inability to do the only thing they were hired to do --- the technician said it is up to me on what I want to do. Up to me? How about fix the freaking refrigerator or give me my money back!

Clean, professional, on time, courteous and kept me informed throughout the installation of my…read morewater heater- would use again!

From the owner: I am the best handyman offering great rates on anything you can think of. I do landscaping,…read moreplumbing, appliance repair and install, painting, and electrical.Reach out to me today to get quotes on any project or repair you need.