I am very disappointed with my experience with this company…read more We hired them for biweekly cleaning services after receiving a deep clean that we were generally happy with. After the first or second maintenance clean, I provided some minor feedback regarding our bathtub and a few areas around the house that had not been cleaned thoroughly. I even included photos and did not consider it a major issue. The following week, while my husband and I were away, I received a message from what I believe was the owner stating that they could not remove the bathtub stains, that I would need to sign a liability waiver, and that further cleaning efforts could damage the tub. This response seemed disproportionate to the feedback I had provided, especially since I have never had issues cleaning the tub myself. I had thought the feedback to be minor and easy to fix. It quickly escalated into a whole scenario. After inspecting the second cleaning, I found that both our home offices had not been dusted and that the sinks and other areas were still not cleaned to an acceptable standard. I documented these issues with photos. The bathtub itself was fine though, so I didn't understand why it was brought up the way it was. When I shared this additional feedback, I clarified that the bathtub itself was not a significant concern and questioned why a liability waiver had been raised. I didn't understand that. Rather than addressing my concerns, I was told that the condition of the tub was my responsibility, like I'd done something to cause damage to it, which is not the case. Also, the feedback regarding the other cleaning issues received no response or acknowledgement whatsoever, even though they were part of my message which the owner clearly read. After following up to confirm my messages had been received over 24 hours later, I received a response immediately that I found highly unprofessional and dismissive. The company ultimately informed us that we may not a good fit to work together, "due to availability", rather than work with me on improving the issues. It was very passive aggressive and I genuinely couldn't believe it. Again, all of my feedback was all pretty minor for obvious and blatant issues in the cleaning itself. I was shocked to receive a response like this. At no point did I make unreasonable demands. I provided polite, documented feedback on two occasions regarding areas that had not been cleaned adequately. Instead of addressing the concerns or discussing solutions, the company suggested we may not be a good fit to work together. I have never experienced this kind of behavior when it comes to a cleaning company, and I have plenty of experience. I've never experienced this kind of treatment from any professional period, as a matter of fact. It was so incredibly inappropriate and disrespectful, in my opinion. As a business owner myself I was incredulous that this is how they treat a paying customer who had every intention of continuing service. Based on my experience, this company appears unwilling or unable to accept constructive feedback or address customer concerns professionally. Their reaction was highly disproportionate to the small feedback I provided. Instead of taking accountability for the quality concerns, they turned it back on me and got defensive. The quality of the cleaning was inconsistent, communication was poor, and the overall customer service experience was disappointing. I did not like the way they treated my husband and me and how they spoke to us, it wasn't deserved or necessary. We were really happy to work with this company in the beginning, and had this been handled professionally, probably would've been long term customers. We value our relationships in every area and value good customer service, so clearly we are not a values match. So this has overall been an unfortunate experience. I cannot recommend their services. I'm sharing some of the issues we found in pictures, all taken after the cleaning. I have many more, but for the sake of simplicity I'll keep it at this.

Needed my apartment cleaned quickly because I was moving and was thinking I was out of luck. Much…read moreto my surprise it was scheduled immediately and done the same weekend I moved. Work was done professionally and the place was left spotless for landlord inspection. Great people I would most certainly use them again.

Very professional and very clean work. They have a great…read moregroup from Sam on the phones to Doug, the owner, to Brian doing installs. They are the best of what you could ask for in a glass company. We have used them multiple times and they go above and beyond what I've expected. It's businesses like this that make people feel like customers still matter. I wouldn't choose anyone else.

I called Theresa at BTB Glass. She took my request. She was very professional and nice on the…read morephone. BTB Glass had my shelves quickly and within the time frame they gave me. I now have beautiful glass shelves in my new china cabinets. I would highly recommend By the Bay Glass!

Great service, high quality installations and customer care. There is no where else that I would…read moretake my business!

Needed a screen replacement got quoted a price 2 days later get call do not have screen material…read more they took to another business i can pick up their for twice the price got screwed buy two local businesses

Poor excuse for a service company! Poor communication does not show when promised. Excuses after…read moreexcuse; grandma died, truck fell off the jack, brother has the install truck, brother broke his hand, an important customer had a breakdown. We are talking about installing 5 doors I closed my business for the install and he didn't show up for 3 days! When he finally did he left as soon as I turned my back! On the 4th day I installed myself. Also they are not an authorized installed by Clopay they purchase through Menards. Stay away!

They do a great job in a timely fashion. I had 3 companies…read moresay they would do the job and then never showed up. Thanks guys

Terry, the owner, and David, the salesperson are both professionals, organized, smart, and have…read moreexcellent communication practices. The product was a powered awning, 20 feet in length and had to be lifted four floors by crane. Installation had some snags that were not the fault of AWS, but a result of odd construction at our townhome. Terry worked hard to create a one of a kind workaround that looked better than our original plans. Terry worked to train us and provide quick responses when we had follow up questions. The product is amazing and has a huge warranty and is extremely well-built. I would highly recommend AWS!

our condominium association purchased 8 exterior doors from Windowsource of Traverse City. The…read moresales person Adam gave an excellent presentation and a competitive proposal. The installers (2 crews) did a great job lead by Terry. The sales manager stopped by at the end of the day to check on progress and overall how it was going. we had a minor concern with caulking and Terry came back the next day to complete to our satisfaction. We are very pleased with the product and installation.

Very impressed & very pleased with our new windows. Aaron, explained the window construction and…read moreexplained the 3 types they sell. He said the windows would arrive in approximately 17 - 24 days. The windows arrived in 24 business days & installed the following day(s). I say installed the following days because unfortunately our condo was built 50 yrs ago & the old windows were very hard to remove. So, what should have only taken 1 day took 3. Even with that we're SO please with the outcome. They look great! Dave, the installer, did an exceptional job! He was polite & professional. We're so impressed definitely recommend this company.

In the summer of last year(2022) we had a large branch fall on the electric line coming from the…read morestreet pole to our home. The line tore the heavy steel riser from the house and broke part of the meter box. Although the electricity didn't go out, the electric company was forced to disconnect us as having a live wire laying across the yard was dangerous. Cue our call to Cunningham. They sent an electrician out(we were charged for the time it took said electrician to drive here which I thought was extremely unprofessional but that's not the point of this review). The gentleman proceeded to reattach the heavy metal riser to our home. Seeing as I'm not an electrician, I believed all to be fixed even though he told me I needed to silicone the holes left by the initial damage myself(found out later that this is something most other companies do themselves as a courtesy) Fast forward six months to 2 am during a mild wind storm and, lo and behold, the line pulls the riser off the house again, but this time tears out a bunch of siding, the meter box, and leaves us without electricity in the middle of winter. Upon inspection, there was no debris or anything else that could have caused the line to pull everything off the house like this. I was immediately suspicious as we live near a lake and medium to high winds are a pretty common occurrence here and lines would be falling every other day if a storm like that could have caused it. In short, there was no way that wind should have been able to cause the damage that I was seeing. Again, I'm not an electrician so I didn't want to jump to conclusions, but I was highly suspicious that something was not on the up and up. I had my wife call Bill the next day to come out and check to see if something had gone wrong with the initial repair. His answer was to give her the "mansplaining" version of some condescending BS about "storms cause damage" and there was nothing he could do short of charging us for another repair. I called back a bit later and his tune completely changed(Im a guy). He wanted to "send his guys out to check and we'd talk after". The same guy that performed the initial repair came and his first words were an off-color joke about how unlucky we were. I immediately bristled at such unprofessionalism and proceeded to question him candidly about the quality of his work. He, in turn, began to BLAME ME for the shoddy repairs. He asserted that he had told me to have the electric company install a ring on the house that provides extra support(found out later that the company doesn't do this and never has) and begins to accuse me of moving a branch or other debris that caused the damage. Then, he changes his story to "the line length from the pole to the house is too long and that's what caused it". Needless to say, I told him he wouldn't be working on my home again, sent him on his way, and I called a different company to come out and fix the damage correctly. This company was able to shine a light on the situation for me, a layman, so I could understand the truth of the matter. The guy who performed the initial repair had screwed the extremely heavy(50-80lbs) riser into nothing but the particle board under the siding, not one screw was in a stud, explaining why mild wind was able to tear everything away like it did. Not only that, but the ring he had accused me of not having installed by the electric company(again not even an option nor had it ever been) was something he should have installed. The new company installed cross braces, and the aforementioned ring, replaced the heavy riser with a lightweight plastic one, and secured the meter box to the house(all of which the Cunningham guy should have done if work quality was a priority for them). We had that blizzard at the end of December with extremely high winds and the new repairs held up just fine. That's not the end of the story though. I had to pay out of pocket(~350$) for the first repair and 1000$ deductible for the second, as well as spend an entire day in the middle of winter without power because Cunningham performed a terrible repair job. I emailed Bill and gave him the opportunity to do the right thing and reimburse me for both repairs but he has gone radio silent, forcing me to initiate a complaint with the BBB which will hopefully resolve the matter. If not, I fully intend on initiating a small claims case against them. DO NOT USE THIS COMPANY. They will perform sub-standard work and then try to gaslight the homeowner to make them think it is their fault. There are other, more professional, and skilled Electricians who do honest work in the Kalkaska area. Use them!

Had service not once but twice and each time he was one top of it before I even knew it! I feel…read moreconfident calling for any and all future needs and reccomed everyone else to as well!

Excellent folks who are friendly and helpful. Came back to fix a problem that happened during…read moreinstallation. Professional service!

The technical experience and kind approach showed from the beginning that we would be well served…read more They arrived as planned and worked very efficiently. The quote never varied from the beginning. I would highly recommend this professional company.